Heller Ford

Only bad experience is with Business Mgr Garrett. My 1st bank loan was refused, even after they had checked with me by phone. Next day, with no prior conversation, I was being placed with the 2ndbank offer bank loan was refused, even after they had checked with me by phone. Next day, with no prior conversation, I was being placed with the 2ndbank offering--this was already done when I walked in to pick up my new Ford. I had already requested Mid-Illini Bank in the beginning--NO you were not using them because they were too high. I have found that is not true & that I COULD have had my loan from them. I am now placed in the position of paying $95 to change banks, if that is what I want done. More

My husband and I recently purchased a 2014 Explorer Limited from Heller Ford. We love the way it handles and I especially love all the 'bells and whistles'. We have worked with Jody Traylor in the pa Limited from Heller Ford. We love the way it handles and I especially love all the 'bells and whistles'. We have worked with Jody Traylor in the past and any time we trade we always ask for Jody. We've gotten to know him, he tells it straight and we trust him completely. As far as the dealership itself....couldn't be better. Several of the people there know us and call us by name and make us feel welcome. We know that if there is ever a question about anything Heller Ford is just a call away and our question is answered. Thank you Heller Ford More

We have bought several cars from Jody both new and used. We would recommend Jody and the Heller team. Our kids have also bought cars from Heller. We would recommend Jody and the Heller team. Our kids have also bought cars from Heller. More

Heller was fantastic. They found us the exact used vehicle we wanted, gave us a fantastic price straight out of the gate that other dealers couldn't even touch, and we had some financing issues they w vehicle we wanted, gave us a fantastic price straight out of the gate that other dealers couldn't even touch, and we had some financing issues they were able to solve. We were thrilled with our treatment at Heller, and would highly recommend them. More

Mr. Traylor was extremely friendly, knowledgeable and professional. Although it was a busy day, Jody was a pleasure to experience the selection and purchase of our truck. Noticed all the staff were very professional. Although it was a busy day, Jody was a pleasure to experience the selection and purchase of our truck. Noticed all the staff were very efficient and they made everything come together in a pleasant and impressive way. My wife and I are very happy with the truck we purchased, I only wish we ha gone to Heller sooner. Thanks for your assistance and the pleasant experience. More

was very good spoke on phone first but didnt get back with the salesman talked on phone but they were all very helpful finding the truck i had called about all went very smoothly didnt feel rushed even with the salesman talked on phone but they were all very helpful finding the truck i had called about all went very smoothly didnt feel rushed even though it was getting closing time but got it all done they were all very friendly up there would buy again up there and recommend to others More

I had a very particular set of options in mind for my next new car. I went to Heller expecting to have to order a vehicle and wait months for it to arrive. They managed to find a car just like I wanted next new car. I went to Heller expecting to have to order a vehicle and wait months for it to arrive. They managed to find a car just like I wanted in the Chicago area and a few days later, I was driving home in my dream car! Jimmie was knowledgeable and easy to talk to and worked to meet my needs. More

I just bought a used SUV from Heller Ford and couldn't be happier about the car and the experience. The sales person really listened to my families needs and was happy to let me test drive a variety of SUV’s happier about the car and the experience. The sales person really listened to my families needs and was happy to let me test drive a variety of SUV’s to help me get comfortable and make the right decision. Unlike those other places that get annoyed when you want to test drive a couple of cars. A used car fit into my budget and was confident it met the high quality standards of Heller Ford. I was car shopping with my son, and I wasn’t sure that would go over at the dealership. I was nicely surprised and all staff was very friendly to him and even let him look at all the big trucks which he loved. I was able to test the car seat in the different cars it was great. I left knowing I made the right decision for my family. Heller Ford put trust and confidence back in car buying. More

This is the 3rd vehicle we have purchased from Heller in ElPaso. The first experience was pretty good, the second was good, our next experience was absolutely terrible - causing us to buy from Dennison Ford ElPaso. The first experience was pretty good, the second was good, our next experience was absolutely terrible - causing us to buy from Dennison Ford in Bloomington, but this purchase was excellent as far as customer service, friendliness, and overall expereince. Mostly due to our salesman, Gerald Krotke. The finance manager was a good guy, but the expereince was dreadful. When we hear the pitch or already know what we want of don't want, then leave it at that. It ruins the expereince from that point when the pitch becomes a painful and almost deal breaking expereience. More

I'm a returning customer and beyond happy. To put things in perspective I flew out to El Paso twice specifically to purchase vehicles from Heller Ford and drove back home. I can not say enough nice things a in perspective I flew out to El Paso twice specifically to purchase vehicles from Heller Ford and drove back home. I can not say enough nice things about this dealership, both times I've got exactly the truck that I originally wanted at the price that I was expecting. Everything was done over the phone or e-mail so when I got there all I had to do is to enjoy a nice cup of coffee, the company of wonderful people and professionals, sign on the dotted line and take off in my new vehicle, as happy as a clam. The selection is excellent, financing options are readily available and offered, but the best thing is the superb customer service, you'll always feel that you're a valued customer. The dealership also followed up a few times after the purchase just to make sure I was absolutely satisfied and happy with the experience and the vehicle. Even though everyone is great and very professional at the dealership, Jody was the person that held my hand through the process and made my every desire possible. He is great, give him a call. No doubt, I would buy from Heller again!!! More