Heller Ford

Very happy with the help and service I have used both the ElPaso store and the Pontiac store and have always received great honest service at the two dealer ships. ElPaso store and the Pontiac store and have always received great honest service at the two dealer ships. More

Ryan did everything possible to get the truck that I wanted and Neil Heller also worked long and hard to ensure that I was totally satisfied. There is no dealer in Central Illinois that I will do busin wanted and Neil Heller also worked long and hard to ensure that I was totally satisfied. There is no dealer in Central Illinois that I will do business with other than Heller Ford. They put the customer first in sales and service. More

I am from Springfield but drove the 80 miles to Heller to see a specific used vehicle. After much pressure I purchased a new vehicle that they insisted would work for my family. When I got home, it didn't. see a specific used vehicle. After much pressure I purchased a new vehicle that they insisted would work for my family. When I got home, it didn't. I returned to Heller the next business day to try to work with them only to hear a deal is a deal and I could trade out of the vehicle but would have to absorb the costs and depreciation of the new vehicle that I drove home and back. Granted I signed the papers but they were still lying on the desk and they could have worked with me but didn't want to set a precedent for the next guy who "bought a blue truck and then decided he wanted a white one". Not the same situation; my family literally doesn't fit. I sure didn't get the same reception when I went back as I did the first night I was there and they were all playing with my baby so I could sign those papers. I feel they took advantage of my not so perfect credit but my credit isn't a reflection of irresponsibility it's because I have adopted 3 cocaine exposed babies and had high medical bills (which I am paying). To top it all off they had me to write postdated checks for my next three paydays because they wanted more money down then I told them I could afford and I have now learned from the Attorney Generals office that postdated checks are illegal. Heller knew it was illegal because when I asked for copies of the checks and the "internal form" that I signed regarding the postdated checks, they refused to provide them. Think long and hard before going to HELLer. More

chad went out of his way to give me very good detail on a car I had interest in! I live in Florida so getting alot of detail is so much more important before I travel to see and buy a car! Chad spent alot car I had interest in! I live in Florida so getting alot of detail is so much more important before I travel to see and buy a car! Chad spent alot of extra time answering all my concerns and interests about the car I had interest in thank u Chad! excellent sales person! More