I found the car I wanted on a web site and bought it completely remotely. My dealings with Rich Tom were only via email and phone.
Rich was incredibly easy to deal. There was no sales pressure. He was very responsive to every question. When I said I needed time to think about the purchase, he waited for me to get back to him.
They took care of shipping the car to me and it arrived within 2 days.
Most importantly, when I had a question after the car was delivered, the team was equally responsive as before the purchase.