Hello Kia of Valencia
Valencia, CA
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Outstanding service department - you are treated with respect, care and the staff had genuine smiles & personalities. I own a BMW and a Range Rover however this experience was premier. respect, care and the staff had genuine smiles & personalities. I own a BMW and a Range Rover however this experience was premier. More
Kia of Valencia is customer experience focused from sales to the service department. Every interaction is transparent and enjoyable. I love the communication with the service department! to the service department. Every interaction is transparent and enjoyable. I love the communication with the service department! More
went with my daughter to buy a used 2017 Mercedes Benz car for her and upon our request, we were assured that a mortgage quote from Chase, our bank would be pulled out. We found out later that they got a car for her and upon our request, we were assured that a mortgage quote from Chase, our bank would be pulled out. We found out later that they got a random quote elsewhere or generated in house quote with an outrageous mortgage rate of 7.89% for an excellent credit score of above 788 and with a heavy down payment of $13K out of a total of around $21K. Leaving a token amount to be financed at just $7,500…and my daughter has no other such financing/mortgage. While I stepped out to talk to a friend on phone, the Manager got my daughter co.mmit…to that high interest rate. Worst still, the vehicle we inspected had the roof bodylining/inner ceilings in fairly good condition prior to our pulling it out of their garage. To our greatest shock, the rear both sides of Bodylining/inner ceiling bulged out or detached from the ceiling within less than 3 weeks of buying that vehicle. It does appear then that they used an adhesive spray or glue to temporarily held them intact, instead of getting professional car upholstery technician to replace the entire bodylining as is the recommended best practice. My daughter called to inform them about such a major defect after just few weeks of buying the vehicle and requested them to please fix it. They bluntly refused to take care of what appears to be a deliberately concealed defect prior to our buying the vehicle. Kia of Valencia car dealership did not pick her calls or responded to her messages and emails I sent to them. It is so disappointing and unprofessional for a big Kia Dealership in US that should be rated as a top car dealer with focus on selling quality vehicles, great customer care and a transparent business process entity, should seem to have compromised quality and customer satisfaction over quick sales and gains. I will explore all appropriate forums to publicize our sad experience, so that other potential buyers will be guarded accordingly. This is our personal experience and humble opinion/observation. More
They are very nice and walk through everything with you. They take their time to explain everything. I like bringing my car there. They take their time to explain everything. I like bringing my car there. More
Dealership is clean and friendly. Service repair rate is $225, a little higher than the average hourly rate, but fair. Prices on parts are listed very high, but service reps and manag Service repair rate is $225, a little higher than the average hourly rate, but fair. Prices on parts are listed very high, but service reps and managers are willing to provide discounts if requested to support positive business efforts. Christina in service has been communicative and open to supporting the needs of the customer. More