Hello Kia of Valencia

Hello Kia of Valencia responded

Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment and frustration you and your daughter have encountered during your recent visit to Hello Kia of Valencia. We want to investigate this further, as the date of purchase was in January of 2023. Please contact our General Manager, Jose Lopez, at jose.lopez@helloautogroup.com. If there's anything else you would like to discuss or if you have any further concerns, please don't hesitate to contact us directly. Thank you for sharing your thoughts with us, and we look forward to resolving these issues promptly.

Tony responded

Thanks for the response. I have sent an email to the General Manager as advised and will provide an update of the outcome of his or Kia of Valencia’s intervention towards addressing our complaints publicly in this forum later. Yes the vehicle was bought in January, 2023, but my daughter made several phone calls to the car dealership shortly after buying that vehicle and and observing that the ceiling bodylining started bulging out rapidly. Sadly almost all her calls were unanswered even sometimes while kept on hold and when she finally got someone to speak to, the person told her there is nothing they can do about it. It is an unfair business practice for a big dealership like Kia of Valencia to conceal such major defect in the car they were selling to their customers at their showroom! Please I hope these concerns/complaints can be satisfactorily addressed, as the experience remains a traumatic one for me daughter, who was buying a car for herself for the first time.

Hello Kia of Valencia responded

Thank you so much for your kind words and the five-star review! We're thrilled to hear that you've had such a positive experience with us and that you appreciate our friendly and attentive service. Our primary goal at Hello Kia of Valencia is to provide exceptional customer service and ensure our customers feel comfortable and well-informed throughout their visit. We take the time to thoroughly explain any necessary repairs or services so that you can make informed decisions about your car's maintenance. We're delighted to have earned your trust and loyalty, and we look forward to continuing to provide you with top-notch service for your car. If there's anything specific you'd like to see improved or any additional feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we always strive to exceed your expectations. Thank you again for choosing us to take care of your car. We truly value your business and appreciate the opportunity to serve you. We'll be here whenever you need us, so feel free to reach out if you have any questions or need assistance.

Hello Kia of Valencia responded

Hello, Thank you so much for your kind words and a five-star review! We truly appreciate your feedback and are thrilled you had a fantastic experience at Hello Kia of Valencia. Our top priority is providing exceptional service and outstanding customer care, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we would be honored to assist your friends and family with their automotive needs. Should they have any questions or need assistance, please encourage them to contact us. Once again, thank you for choosing us for your automotive needs. We look forward to serving you and your loved ones in the future. Please let us know if there's anything else we can do to enhance your experience. Have a wonderful day!

Hello Kia of Valencia responded

Hello Yogi, Thank you for your valuable feedback! We greatly appreciate your kind words about our clean and friendly dealership environment. Our service repair rate may be slightly higher than average, but it reflects the quality and expertise we provide to our valued customers. Rest assured; we always strive to be fair and transparent in the pricing. We're delighted that Christina in the service department has been communicative and attentive to your needs. Customer satisfaction is our top priority, and we'll continue to work hard to maintain the highest level of service possible. Your feedback is essential to us, and we will consider your comments as we continue to improve and provide the best service to all our customers. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! Your Friends at Hello Kia of Valencia

Hello Kia of Valencia responded

Hello, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. However, we are genuinely sorry to hear about your challenges with our communication services. We understand how frustrating it can be when you cannot reach the appropriate representative or experience issues with our voicemail system. We apologize for any inconvenience caused by having to leave voicemails. We acknowledge that this can be an inefficient method of communication, and we are actively working on improving this aspect of our service. We understand that prompt and effective communication is essential for our customers, and we are committed to making necessary changes to address this issue. Regarding the service department's progress link, we apologize for the inaccurate updates you experienced. This should not have happened, and we appreciate you bringing it to our attention. We will investigate the matter and take the necessary steps to ensure the accuracy and reliability of our progress-tracking system. Your advice is duly noted. We genuinely value your feedback, which helps us identify areas to enhance our customer experience. We want to make it right for you and address your concerns directly. Don't hesitate to get in touch with our Service Manager, Deanna Langer at deanna.langer@helloautogroup.com so we can assist you personally and work towards resolving these issues. Once again, thank you for sharing your thoughts with us. We are committed to continuously improving our communication services and ensuring a better experience for all our customers.

Hello Kia of Valencia responded

Hello Daniel, Thank you so much for taking the time to share your experience at Hello Kia of Valencia! We truly appreciate your kind words and are thrilled to hear that you had a great car-buying experience with us, not just once but twice! At Hello Kia of Valencia, our top priority is ensuring our customers have a positive and memorable experience, and we're delighted to know that we met your expectations. We believe in creating a welcoming environment, and it's fantastic to hear that our service department made you feel valued and attended to promptly. We're grateful for your trust in our team and for choosing us for your vehicle needs. Please reach out if there's anything else we can assist you with in the future. We look forward to serving you again and providing the same exceptional service you've come to expect from Hello Kia of Valencia.

Hello Kia of Valencia responded

Hello Dennis, Thank you for sharing your wonderful experience with us at Hello Kia of Valencia. We genuinely appreciate your five-star review and are delighted to hear that you were pleased with the prompt service and communication you received. It's fantastic to know that our team kept you well-informed throughout the installation process, going the extra mile by showing you a video of the installation and discussing other features that needed attention. We always strive to provide exceptional service; your satisfaction is our top priority. We're particularly grateful for your kind words about the manager of our service department and the technician who answered all your questions. We take great pride in their dedication to providing outstanding customer service, and we'll make sure to pass on your appreciation to them. Thank you for sharing your positive experience with others. Your recommendation means a lot to us, and we're honored to have been able to assist you. Please don't hesitate to reach out if you have any further questions or require our services. We're here to help. Once again, thank you for your support, and we wish you all the best. Your Friends at Hello Kia of Valencia

Hello Kia of Valencia responded

Hello Brandon, Thank you for your fantastic review! We're thrilled to hear that Alex provided such exceptional service. We appreciate your kind words and will pass on your compliments to him. Additionally, we're delighted that our shuttle driver made a positive impression on you. We understand the importance of recognizing the efforts of all team members, and we'll be sure to share your feedback with her as well. Thank you once again for taking the time to share your experience. We look forward to serving you in the future! Your Friends at Hello Mazda of Valencia

Hello Kia of Valencia responded

Hello, Thank you so much for taking the time to leave us a glowing five-star review! We're thrilled to hear that you had the best experience with us at Hello Kia of Valencia and that we were able to provide you with a great deal in just 20 minutes. It's wonderful to know that our straightforward and no-nonsense approach resonated with you. We truly appreciate your high recommendation of our services. Customer satisfaction is our top priority, and your positive feedback is a testament to our commitment to excellence. If you ever need any assistance in the future or have any further questions, please don't hesitate to reach out. We'll be more than happy to help! Thank you again for choosing us, and we look forward to serving you again.

Hello Kia of Valencia responded

Hello, Thank you for leaving a review of your recent visit to Hello Kia of Valencia. We appreciate your feedback and are glad you had a positive experience overall. It's great that our team greeted you promptly and efficiently checked in your car, including documenting its condition with our service video. We're pleased that our service team completed the oil change and tire rotation within a reasonable timeframe, allowing you to return to the road. Additionally, we're glad you found our staff friendly and accommodating. We take pride in providing excellent service. Your satisfaction is important to us, and we're grateful for the opportunity to assist you. Please let us know if there's anything else we can do to enhance your experience or if you have any further feedback. We look forward to serving you again in the future.