Hello Kia of Valencia

Hello Kia of Valencia responded

Hello, Thank you so much for your kind words and a five-star review! We truly appreciate your feedback and are thrilled you had a fantastic experience at Hello Kia of Valencia. Our top priority is providing exceptional service and outstanding customer care, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we would be honored to assist your friends and family with their automotive needs. Should they have any questions or need assistance, please encourage them to contact us. Once again, thank you for choosing us for your automotive needs. We look forward to serving you and your loved ones in the future. Please let us know if there's anything else we can do to enhance your experience. Have a wonderful day!

Hello Kia of Valencia responded

Hello, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. However, we are genuinely sorry to hear about your challenges with our communication services. We understand how frustrating it can be when you cannot reach the appropriate representative or experience issues with our voicemail system. We apologize for any inconvenience caused by having to leave voicemails. We acknowledge that this can be an inefficient method of communication, and we are actively working on improving this aspect of our service. We understand that prompt and effective communication is essential for our customers, and we are committed to making necessary changes to address this issue. Regarding the service department's progress link, we apologize for the inaccurate updates you experienced. This should not have happened, and we appreciate you bringing it to our attention. We will investigate the matter and take the necessary steps to ensure the accuracy and reliability of our progress-tracking system. Your advice is duly noted. We genuinely value your feedback, which helps us identify areas to enhance our customer experience. We want to make it right for you and address your concerns directly. Don't hesitate to get in touch with our Service Manager, Deanna Langer at deanna.langer@helloautogroup.com so we can assist you personally and work towards resolving these issues. Once again, thank you for sharing your thoughts with us. We are committed to continuously improving our communication services and ensuring a better experience for all our customers.

Hello Kia of Valencia responded

Hello Daniel, Thank you so much for taking the time to share your experience at Hello Kia of Valencia! We truly appreciate your kind words and are thrilled to hear that you had a great car-buying experience with us, not just once but twice! At Hello Kia of Valencia, our top priority is ensuring our customers have a positive and memorable experience, and we're delighted to know that we met your expectations. We believe in creating a welcoming environment, and it's fantastic to hear that our service department made you feel valued and attended to promptly. We're grateful for your trust in our team and for choosing us for your vehicle needs. Please reach out if there's anything else we can assist you with in the future. We look forward to serving you again and providing the same exceptional service you've come to expect from Hello Kia of Valencia.

Hello Kia of Valencia responded

Hello Dennis, Thank you for sharing your wonderful experience with us at Hello Kia of Valencia. We genuinely appreciate your five-star review and are delighted to hear that you were pleased with the prompt service and communication you received. It's fantastic to know that our team kept you well-informed throughout the installation process, going the extra mile by showing you a video of the installation and discussing other features that needed attention. We always strive to provide exceptional service; your satisfaction is our top priority. We're particularly grateful for your kind words about the manager of our service department and the technician who answered all your questions. We take great pride in their dedication to providing outstanding customer service, and we'll make sure to pass on your appreciation to them. Thank you for sharing your positive experience with others. Your recommendation means a lot to us, and we're honored to have been able to assist you. Please don't hesitate to reach out if you have any further questions or require our services. We're here to help. Once again, thank you for your support, and we wish you all the best. Your Friends at Hello Kia of Valencia

Hello Kia of Valencia responded

Hello, Thank you so much for taking the time to leave us a glowing five-star review! We're thrilled to hear that you had the best experience with us at Hello Kia of Valencia and that we were able to provide you with a great deal in just 20 minutes. It's wonderful to know that our straightforward and no-nonsense approach resonated with you. We truly appreciate your high recommendation of our services. Customer satisfaction is our top priority, and your positive feedback is a testament to our commitment to excellence. If you ever need any assistance in the future or have any further questions, please don't hesitate to reach out. We'll be more than happy to help! Thank you again for choosing us, and we look forward to serving you again.

Hello Kia of Valencia responded

Hello Brandon, Thank you for your fantastic review! We're thrilled to hear that Alex provided such exceptional service. We appreciate your kind words and will pass on your compliments to him. Additionally, we're delighted that our shuttle driver made a positive impression on you. We understand the importance of recognizing the efforts of all team members, and we'll be sure to share your feedback with her as well. Thank you once again for taking the time to share your experience. We look forward to serving you in the future! Your Friends at Hello Mazda of Valencia

Hello Kia of Valencia responded

Hello, Thank you for leaving a review of your recent visit to Hello Kia of Valencia. We appreciate your feedback and are glad you had a positive experience overall. It's great that our team greeted you promptly and efficiently checked in your car, including documenting its condition with our service video. We're pleased that our service team completed the oil change and tire rotation within a reasonable timeframe, allowing you to return to the road. Additionally, we're glad you found our staff friendly and accommodating. We take pride in providing excellent service. Your satisfaction is important to us, and we're grateful for the opportunity to assist you. Please let us know if there's anything else we can do to enhance your experience or if you have any further feedback. We look forward to serving you again in the future.

Hello Kia of Valencia responded

Hello Zaven, Thank you so much for your wonderful five-star review! We're thrilled to hear that you found our place exciting and welcoming. Our team strives to create a positive and enjoyable experience for all our customers. We're delighted that Laura provided you with excellent assistance throughout the paperwork and closing process. We pride ourselves on having a knowledgeable and helpful staff, and we'll surely pass along your kind words to Laura. It's fantastic to know that you're now enjoying your new car! We hope it brings you many happy miles and memorable journeys. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.

Hello Kia of Valencia responded

Hello Frank, Thank you for taking the time to leave us such an excellent five-star review! We are thrilled you had a fantastic service experience with our Service Advisor at Hello Kia of Valencia. Our team takes great pride in complying with all our customers' needs and ensuring their satisfaction. Providing a comfortable and enjoyable environment for our customers and offering refreshments is one way we strive to make your experience exceptional. Your kind words mean a lot to us, and we appreciate your feedback. We look forward to serving you again in the future. If you have any further comments or suggestions, please don't hesitate to let us know.

Hello Kia of Valencia responded

Hello Taylor, Thank you so much for taking the time to leave us a fantastic five-star review! We are thrilled you had a wonderful experience with our customer service, maintenance service, and amenities at Hello Kia of Valencia. Kudos to Alexandra Casillas for delivering exceptional customer service! We strive to provide top-notch assistance and are delighted she exceeded your expectations. Your kind words will be shared with her and the team. We understand the importance of timely completion and are glad we could finish the work well within the estimated time frame. Our goal is to make your experience as smooth and efficient as possible. We're also pleased you found our waiting area comfortable and enjoyed the snacks. We believe in creating a welcoming atmosphere for our valued customers, and the cell phone charging station is one of the ways we try to make your stay more convenient. Once again, thank you for your kind words and for choosing our services. We appreciate your support, and we look forward to serving you again in the future.