Hello Kia of Valencia

Hello Kia of Valencia responded

Hi Kimberly, Thank you for the five-star review and for sharing your fantastic experience with us at Hello Kia of Valencia! Making your journey smooth and hassle-free is always our top priority. We greatly appreciate your kind words about our exceptional customer service. It was our pleasure to serve you, and we look forward to the opportunity to do so again in the future. Again, thank you for choosing Hello Kia of Valencia.

Hello Kia of Valencia responded

Hello, Thank you for taking the time to leave us a review! We're delighted to hear that you found our service prompt and our service advisor courteous. Your feedback is important to us as we strive to provide the best experience for our customers. We appreciate your suggestion regarding the availability of shuttles on Saturdays. We understand how convenient that could be for our customers and will consider implementing this in the future to enhance your overall experience with us. Thank you once again for your valuable feedback. We look forward to serving you again and continuing to improve our services based on your insights. Please don't hesitate to reach out if you have any further suggestions or comments.

Hello Kia of Valencia responded

Hi! Thank you so much for taking the time to leave such a glowing review! We're thrilled you had an outstanding experience with our service department. Our utmost priority is providing world-class customer service and making our customers feel respected and cared for. It's wonderful that our staff's genuine smiles and personalities made your visit even more enjoyable. Your kind words about your premier experience mean the world to us. Please don't hesitate to reach out if you ever need any assistance in the future. We look forward to serving you again and maintaining the same level of excellence you've come to expect. Safe travels, and thank you again for your excellent feedback on Hello Kia of Valencia!

Hello Kia of Valencia responded

Hi Alyssa! Thank you so much for sharing your experience with us at Hello Kia of Valencia! We're thrilled you are enjoying your new car. Your satisfaction is our top priority, and we're delighted to have made the process quick and easy for you. If you have any questions or need assistance, please don't hesitate to reach out. Happy driving, and enjoy your new car to the fullest!

Hello Kia of Valencia responded

Hello, Thank you so much for your kind words! We're delighted to hear about your positive experience with our service department at Hello Kia of Valencia. Having you as a valued customer for almost three years has been a pleasure. We genuinely appreciate your loyalty to us. Hello Kia of Valencia is committed to providing top-notch maintenance and ensuring your vehicle runs smoothly without hiccups. If you have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Hello Kia of Valencia for your automotive needs!

Hello Kia of Valencia responded

Hi Heidy, Thank you for taking the time to leave such a wonderful five-star review! We are thrilled to hear that you had an excellent experience with our customer service and that you found our facilities very clean at Hello Kia of Valencia. Our team is dedicated to providing top-notch service and ensuring our customers have a great experience. It's fantastic to know that we were able to help you find a good deal that met your needs. Your appreciation means a lot to us, and we're grateful for your support. If you ever need assistance again, please don't hesitate to reach out. We look forward to serving you again! Thank you once again for choosing Hello Kia of Valencia. Have a fantastic day!

Hello Kia of Valencia responded

Hello, Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that your experience at Hello Kia of Valencia was customer-focused and enjoyable, from sales to the service department. Our team takes great pride in providing transparent and seamless interactions with our valued customers, and we're delighted to know that you love the communication with our service department. Your kind words and positive feedback motivate us to deliver top-notch service and ensure your satisfaction is our priority. We genuinely appreciate your support and look forward to serving you again in the future. If you have any further feedback or need assistance, please don't hesitate to contact us. Have a fantastic day!

Hello Kia of Valencia responded

Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment and frustration you and your daughter have encountered during your recent visit to Hello Kia of Valencia. We want to investigate this further, as the date of purchase was in January of 2023. Please contact our General Manager, Jose Lopez, at jose.lopez@helloautogroup.com. If there's anything else you would like to discuss or if you have any further concerns, please don't hesitate to contact us directly. Thank you for sharing your thoughts with us, and we look forward to resolving these issues promptly.

Tony responded

Thanks for the response. I have sent an email to the General Manager as advised and will provide an update of the outcome of his or Kia of Valencia’s intervention towards addressing our complaints publicly in this forum later. Yes the vehicle was bought in January, 2023, but my daughter made several phone calls to the car dealership shortly after buying that vehicle and and observing that the ceiling bodylining started bulging out rapidly. Sadly almost all her calls were unanswered even sometimes while kept on hold and when she finally got someone to speak to, the person told her there is nothing they can do about it. It is an unfair business practice for a big dealership like Kia of Valencia to conceal such major defect in the car they were selling to their customers at their showroom! Please I hope these concerns/complaints can be satisfactorily addressed, as the experience remains a traumatic one for me daughter, who was buying a car for herself for the first time.

Hello Kia of Valencia responded

Thank you so much for your kind words and the five-star review! We're thrilled to hear that you've had such a positive experience with us and that you appreciate our friendly and attentive service. Our primary goal at Hello Kia of Valencia is to provide exceptional customer service and ensure our customers feel comfortable and well-informed throughout their visit. We take the time to thoroughly explain any necessary repairs or services so that you can make informed decisions about your car's maintenance. We're delighted to have earned your trust and loyalty, and we look forward to continuing to provide you with top-notch service for your car. If there's anything specific you'd like to see improved or any additional feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we always strive to exceed your expectations. Thank you again for choosing us to take care of your car. We truly value your business and appreciate the opportunity to serve you. We'll be here whenever you need us, so feel free to reach out if you have any questions or need assistance.

Hello Kia of Valencia responded

Hello Yogi, Thank you for your valuable feedback! We greatly appreciate your kind words about our clean and friendly dealership environment. Our service repair rate may be slightly higher than average, but it reflects the quality and expertise we provide to our valued customers. Rest assured; we always strive to be fair and transparent in the pricing. We're delighted that Christina in the service department has been communicative and attentive to your needs. Customer satisfaction is our top priority, and we'll continue to work hard to maintain the highest level of service possible. Your feedback is essential to us, and we will consider your comments as we continue to improve and provide the best service to all our customers. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! Your Friends at Hello Kia of Valencia