Hello Mazda of Temecula

Service department was efficient and fast. . Use of loaner car was over the top courtesy. Excellent staff and service. Would recommend Hines to friends and family loaner car was over the top courtesy. Excellent staff and service. Would recommend Hines to friends and family More

Very honest. From our salesperson Jose to finance everything was smooth. Jose was so personable and truly what sold us the car. Keep up the honest work. Thank you. everything was smooth. Jose was so personable and truly what sold us the car. Keep up the honest work. Thank you. More

Great job by all! We are very happy with our new car for our daughter. The sales and finance people were the best. I appreciate their honesty and patience with us. They all knew their product line inside an our daughter. The sales and finance people were the best. I appreciate their honesty and patience with us. They all knew their product line inside and out. Very pleased and highly recommend. More

I worked with Katie and Garret this last time and they were awesome! The process was quick and easy. This is the 3rd car I buy from this dealership. were awesome! The process was quick and easy. This is the 3rd car I buy from this dealership. More

Very happy with John Hine Temecula Mazda. The service area was very clean, the customer service was excellent. We've gone to the one in Escondido and will never use them again even though it's closer. area was very clean, the customer service was excellent. We've gone to the one in Escondido and will never use them again even though it's closer. More

Great service as usual. Warranty on previous work was honored. Tabitha was always super responsive and accommodated our requests. She was great! Thanks Tabitha for all your help honored. Tabitha was always super responsive and accommodated our requests. She was great! Thanks Tabitha for all your help More

I dropped my car off at 9am for an appointment that was setup the prior week. I was asked if I would like my car washed before I picked it up and said that would be great! I came back to pick up my car aro setup the prior week. I was asked if I would like my car washed before I picked it up and said that would be great! I came back to pick up my car around noon and was told that it was ready but wasn't washed yet and that there were four cars ahead of mine and I said I am here to pick up my car and will forego the wash. I think overall you guys do a good job, but the difference between a good job and a great job is getting things done timely. I wanted my car washed and you guys had my car for 3 plus hours I shouldn't have had to wait to get my car washed it should have been done. More

Had an appointment for routine service and oil change. The service was done quickly and I had a minimum wait time. It was great to get a complimentary car wash. Tabitha took care of my vehicle servic The service was done quickly and I had a minimum wait time. It was great to get a complimentary car wash. Tabitha took care of my vehicle service needs in a professional manner. More

I've given up with this dealership. The actual humans that you communicate with are totally fine. (Except when they forget forget tell you that your car will he staying overnight, despite you walking bac that you communicate with are totally fine. (Except when they forget forget tell you that your car will he staying overnight, despite you walking back in multiple times to ask for an update.) But when it comes to work,, everything is an argument, and they do not accept any responsibility for their own mistakes if they know it will cost them money. Don't get any large work done if you expect them to own up to anything that has gone wrong. They also regularly use scummy fear tactics in describing a 2-minite cabin or engine air filter change job to those who don't know how easy it is, and get them to pay 80 bucks for a part you can buy for 20 and install in a minute. I understand paying shop labor rate, but they make it seem like it's going to be a detriment to your health and safety if you don't use them to change your filters lol. Anyway, if you're under warranty, I'd find another Mazda dealership, and if you're not, absolutely go to an independent shop. More