Hello Mazda of Temecula

Short version: John Hine Temecula Mazda got my business because their honesty, attention to detail, trying to provide the best service above and beyond. Long version: After requesting several online qu because their honesty, attention to detail, trying to provide the best service above and beyond. Long version: After requesting several online quotes for a Mazda CX5 from local dealership I knew that it was not going to be easy. Prior to this, I have purchased several Mazda before through the internet manager and the process was transparent without any hiccups; everything was detailed. This time I was really shocked because the quotes I received for the CX5 were really vague. I requested more detail but I was not going anywhere. That is when I decided to expand my search radius. That is when I saw that John Hine in Temecula Mazda had a CX5 model I wanted despite that they are 75 miles away from my location. I asked for an online quote and I received one in about an hour. Jason was the internet manager who sent me the quote. Like others there was just the price plus taxes and title. Most online quotes include rebates to make the price more attractive. So I ask for more details like price breakdown, etc. Jason responded while other dealers remained silent. Jason assured me that this was his discounted price. No were hidden fees, no manufacture incentives. It was just the price of the vehicle as equipped. I did qualify for customer’s loyalty incentive because I also own an Mazda 3. He added that into the calculation. Even he matched and beat another dealer’s quote. At the end we compared out of the door prices and I was really close to his final cost. I accepted his offer (Wednesday) but I could not be in until Friday. My only problem was on that day I did not have a ride back home. So Jason offered to have someone from their team follow me home to drop off the CX5 then ride back to the dealership to pick up my old car. This is what I call going above and beyond. At the end, I was able to have my brother-in law to come with me. I did not meet Jason in person that day because he was not schedule to be in later in the afternoon. Carlos and Pete were aware that I was arriving that morning. And they made sure that the process was smooth as possible. At the end I, met Katie from finance to finish the paperwork. She reviewed every line item to make sure that there were no mistakes or questions. Everything went so smoothly that I was out driving home with my new CX5 after one and half hour since my arrival. This dealership has relaxed environment compared to other dealership. At the end, I am really happy the way that John Hine Temecula Mazda treated me. I will definitely recommend John Hine Temecula Mazda. And when time comes to replace my older Mazda 3, I will not hesitate to go there again. More

I brought my MX-5 in for an annoying rattle that was making my commute miserable. Kristina said they would take a look at it, along with a tune-up. To my surprise, it was fixed and runs quiet and smooth making my commute miserable. Kristina said they would take a look at it, along with a tune-up. To my surprise, it was fixed and runs quiet and smooth. It is amazing. Also, after the work and payment, Kristina explained to me the nature of the problem and how it was fixed. She is very professional and treats customers with respect. Kristina is sincere and provides great customer service. More

Easily the most painless car buying experience ever! Contacted Jason about the car I was looking for (2012 Mazda3 iTouring, Black, Automatic) and he quickly sent back the best price of any of the dealer Contacted Jason about the car I was looking for (2012 Mazda3 iTouring, Black, Automatic) and he quickly sent back the best price of any of the dealerships I had contacted in San Diego county. Could have tried to get some local dealerships to match his bid but he and Carlos were so easy and straightforward to deal with it was worth the 40 mile drive. And Katie made the payment & financing process quick and painless. The whole process from the time I arrived to the time I had the keys was about 30 minutes! Definitely the best way to buy a car if you know exactly what you're looking for. More

Took our daughter's Mazda 3 in for routine servicing a few weeks ago. Three days later her a/c went out. We couldn't schedule a time that was good for us and Temecula John Hine to get it repaired, so we t few weeks ago. Three days later her a/c went out. We couldn't schedule a time that was good for us and Temecula John Hine to get it repaired, so we took it to another Mazda dealer in our area. They told us her ac ran out of the necessary fluid to run the unit. They also mentioned all her other fluids were low. We thought that was odd, she just had it serviced a few day prior and her car doesn't have any leaks, it's a relatively a newer car. Our only conclusion is that the service department didn't do their work properly, the work we paid for. We bought our daughter's car at Temecula John Hine or son bought his there as well, we are pretty loyal consumers. We have had nothing but poor customer service since. We are in the market fora Mazda CX-9. We won't be going to Temecula John Hine for buy it. More

Went there to purchase a new mazda3 car. Another Went there to purchase a new mazda3 car. Another Mazda dealership offered the price we wanted, and these guys asked us to get proof from them, a Went there to purchase a new mazda3 car. Another Mazda dealership offered the price we wanted, and these guys asked us to get proof from them, as long as we have proof of the other dealership they will honor it. We did everything they asked us, and still argued with us that they couldn't lower it for $200!!! seriously!? and while we were there, we wanted to talk to Ryan Hart, but Carlos Leos and Carlene Dempster were bad mouthing us. quoted Carlene dempster, "driving to Redlands is already your $200 right there haha!" Unprofessional, rude and disrespectful. Carlos was also bad mouthing, while i was talking to ryan he kept interrupting and he said hes gonna pull out the ratings to show us, and prove we are wrong, but we were not even talking to him; DISRESPECTFUL! This dealership told us to get the better quote and they will price match, we did exactly that and still WOULD NOT honor it. Our experience from this dealership was the worse out of all dealerships we have been to. I HOPE this gets out to future Car buyers, and i really hope this helps them keep them on the look out! because i seriously DO NOT want you to experience what me and my fiance had to go through! More

Buying a car is usually one of those necessary evils which I know I'm going to hate and wish was over before it started!! We were looking at buying a used Ford Mustang GT which would have necessitated a which I know I'm going to hate and wish was over before it started!! We were looking at buying a used Ford Mustang GT which would have necessitated a 65 mile drive to Temecula Mazda. Much to our surprise (and delight!) Carlene made the whole process quick, pleasant and stress-free. She absolutely 100% went above and beyond our expectations of service and way above what we have experienced with any other dealer. She was friendly and informative and proactive in helping us with photos which she texted to us but not in any way aggressive or pushy. Unfortunately we decided not to complete the transaction on this occasion because the available car was not quite what we wanted, but we wanted to write a recommendation based on the fact that we were so impressed with Carlene's level of attention and service. (People are usually very quick to complain but not so forthcoming with praise). Carlene absolutely deserves praise for how she did her job in helping us and kudos to the dealership for retaining employees who care about their client base. You deserve repeat business and I certainly will recommend to any friends who are in the market for a new or used car. GREAT WORK! More

I have had a chance to work with Carlene (Internet Sales Manager) over several days to purchase Mazda CX-9 Grand Touring FWD. She was extremely helpful explaining all the options and was very patient in add Manager) over several days to purchase Mazda CX-9 Grand Touring FWD. She was extremely helpful explaining all the options and was very patient in addressing my (at times unreasonable) demands and giving me an unbeatable deal. Please go to Mazda Temecula if you need a new Mazda and you will not be disappointed! Or simply email Carlene to get the ball rolling on a great deal (cdempster@temeculamazda.com) without traditional on the lot haggling :-) More

I am always happy to see Kristina Duvall when I service my 2004 high miles Mazda 3. She is honest, knowledgable and creates a pleasant experience, where few people expect one. She alone explained to me the my 2004 high miles Mazda 3. She is honest, knowledgable and creates a pleasant experience, where few people expect one. She alone explained to me the nature of a problem with my car that was the result of a dubious practice of using non factory parts at another dealer. Promote her, give her a raise, ask for her when your in Temecula! : ) More

I requested a quote over the internet for a particular Mazda3 trim package. Carlene responded rapidly with the information I requested. We exchanged several emails as she answered my questions. Her ans Mazda3 trim package. Carlene responded rapidly with the information I requested. We exchanged several emails as she answered my questions. Her answers were accurate and to the point. The quoted price was excellent with no hidden "fine print" or costs as with some internet sales quotes. For personal reasons I did not purchase the car from her but I highly recommend Carlene and Temecula Mazda!! If you know the car you want, ask Carlene for a quote!! More