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Hello Mazda of Valencia

Santa Clarita, CA

Overview
Reviews
4.7
89 Reviews
Call Dealership (844) 269-3560

24111 Creekside Rd

Santa Clarita, CA

91355

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Showing 89 reviews

May 31, 2023

Overpriced services on simple oil change and tire rotation (I paid $134.83) vs same service for my Toyota RAV4 (paid $53) they didn’t even offer a service coupon special (104.95) also they overcharg More

by ajaca5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Valdes, Reputation dotcom
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Aug 24, 2023 -

Hello Mazda of Valencia responded

Hello, Thank you for taking the time to tell us about your recent experience at Hello Mazda of Valencia. We strive to provide an exceptional experience for all our customers. I’m very sorry to hear you were unhappy with the pricing of our routine 5,000-mile service that was performed here at our facility. Please know that your feedback is important to us and will be used to improve the customer experience at our store. We extensively compare prices with all dealers and even independent shops to ensure our pricing is competitive. Please remember that we included your oil change and tire rotation today; we also had a Video multi-point inspection, a car wash, complimentary loaner vehicles, shuttle rides, and other amenities that some other places may not offer. I have contacted you personally multiple times to speak directly about your concerns; if you would like to contact me, please do so at 661-255-2020 extension 3113. Thank you again for your feedback. Alex Guzy Service Manager Hello Mazda of Valencia

Helpful
May 25, 2023

I had a great experience once again working with Alondra and Daisy. Alondra helped get me checked in at the end of the day when they were about to close, she treated me with respect and didn’t make me feel More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra, Daisy, Randy
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Aug 24, 2023 -

Hello Mazda of Valencia responded

Hello, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Alondra and Daisy provided you with exceptional service once again. They are genuinely dedicated to ensuring each customer feels valued and respected, regardless of the time of day. It's fantastic to know that Daisy exceeded your expectations throughout your visit. We pride ourselves on delivering excellent customer service from start to finish, and Daisy's clear communication about your car's needs is highly appreciated. We are delighted that she went above and beyond to assist you in obtaining coverage for an item. Providing you with such outstanding support is always our top priority. We also want to thank you for your kind words about Randy and Alex. Hello Mazda of Valencia strives to maintain a consistent level of service across our team, ensuring that every customer receives the same exceptional treatment. It means a lot to us that you drive the extra mile to our dealership, even though closer options are available. Your loyalty and satisfaction are precious to us. Once again, thank you for your glowing review. We look forward to serving you in the future and providing you with the same level of excellence that you expect from us.

Helpful
May 18, 2023

Nicest, most honest dealership ever. Do yourself a favor and go there. I have no personal connection and never write reviews, but these folks deserve it. The best car buying or service e More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry, Georges, Daisy, Randy, Reputation dotcom
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May 16, 2023

Good service and excellent communication. Provided a loaner while my clutch was being repaired. Highly recommended. More

by Swatson999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Valdez , Reputation dotcom
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Helpful
May 12, 2023

Everyone was very friendly and helpful. The dealership was really nice and our experience was great! More

by rachelalyse.512
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor, Reputation dotcom
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Helpful
May 02, 2023

No mark up on MSRP. Good in stock selection on SUVS and Gas Cars. Dealership has good hours. More

by Rapom65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reputation dotcom
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Helpful
April 30, 2023

Outstanding service, knowledgeable and professional! Definitely will come back for the maintenance and the other service recommendations! More

by Efkcorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reputation dotcom
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Helpful
April 22, 2023

My representative was exceptionally. She promptly took my car in and offered me a service car while they worked on my car. Her estimate of 2-hours was on point. She informed me of p More

by MR. EP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allondra, Reputation dotcom
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Helpful
April 13, 2023

Service department very nice but warranty or Mazda dealers not a five rating .brand new Mazda with 7000 miles windshield wiper reservoir leaking. They stated outside environment and would not cover More

by camp2crt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reputation dotcom
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Helpful
April 05, 2023

After purchase care is the best reason to shop this brand and this dealership. Beware of the salesman More

by bstains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reputation dotcom
Report | Print
Apr 09, 2023 -

Hello Mazda of Valencia responded

Hi! We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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