150 Reviews of Hemborg Ford - Service Center
My car has been in their shop for 4 1/2 weeks for a known failure. I know they can't get the part due to the supply chain issues but they promised me a 30 day rental. I can't get a hold of my rep or the serv failure. I know they can't get the part due to the supply chain issues but they promised me a 30 day rental. I can't get a hold of my rep or the service manager. I keep being told they will call me back. the couple times I did talk to someone they say they are waiting for approval. They know they will have my car for 9 weeks minimum waiting for the transmission module (which is part of a known failure on their transmissions.) So I am completely screwed. The worst part is they didn't even call after I first dropped it off. They accidentally tested me thinking I was someone else. Fail. More
The service department has poor communication. Did not return our phone calls regarding the status of our car and was rude on the phone and in person when picking up the vehicle. I will find another deale return our phone calls regarding the status of our car and was rude on the phone and in person when picking up the vehicle. I will find another dealership to service my vehicle at. More
Service center is very poorly managed, no communications at all. The service writers don’t call the customers or check up on the parts department. Very poor service! at all. The service writers don’t call the customers or check up on the parts department. Very poor service! More
I have a recall that Hemborg Ford did not want to do, they did everything in their power to send me to Lake Elsinore Ford. they did everything in their power to send me to Lake Elsinore Ford. More
I came in with my husbands truck ,Jose greeted me with a pleasant attitude. The truck was well taken care of thanks to great service pleasant attitude. The truck was well taken care of thanks to great service More
I have been servicing my F150 since I bought the truck from Hemborg and all I can say that the service staff are great, caring, and most professional! from Hemborg and all I can say that the service staff are great, caring, and most professional! More
Wow! That’s all I can say. The service is excellent although a little slow. Quality takes time I suppose. The only request I have is the management makes everyone grow luscious beards and mustaches lik although a little slow. Quality takes time I suppose. The only request I have is the management makes everyone grow luscious beards and mustaches like some the beautiful staff. I’m talking to you Jose More
I wouldn’t trust anybody else with my ford vehicles. Robert and his employees treat you like family. Pat and Jorge make the whole experience less stressful and we’re awesome to work with. Robert and his employees treat you like family. Pat and Jorge make the whole experience less stressful and we’re awesome to work with. More
Love the service department! Working with Pat is like working with a trusted friend. Always helpful and courteous! She took great care of me!! Jackie always is prompt in delivering my car after service. working with a trusted friend. Always helpful and courteous! She took great care of me!! Jackie always is prompt in delivering my car after service. More
Miguel was very nice to work with will be coming back to see him for any of my vehicle repairs and service thank you again see him for any of my vehicle repairs and service thank you again More