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Hemborg Ford - Service Center

Norco, CA

4.1
145 Reviews

145 Reviews of Hemborg Ford - Service Center

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May 14, 2021

I have been servicing my F150 since I bought the truck from Hemborg and all I can say that the service staff are great, caring, and most professional! More

by Sid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Hemborg Ford responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

April 13, 2021

Wow! That’s all I can say. The service is excellent although a little slow. Quality takes time I suppose. The only request I have is the management makes everyone grow luscious beards and mustaches lik More

by Therealrickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hemborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Hemborg Ford responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 06, 2020

I wouldn’t trust anybody else with my ford vehicles. Robert and his employees treat you like family. Pat and Jorge make the whole experience less stressful and we’re awesome to work with. More

by jaredcorona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Hemborg Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Hemborg Ford Team

November 12, 2020

Love the service department! Working with Pat is like working with a trusted friend. Always helpful and courteous! She took great care of me!! Jackie always is prompt in delivering my car after service. More

by Jheimberger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Thorp, Jackie Luizzi
Nov 13, 2020 -

Hemborg Ford responded

We are pleased to hear that you had an excellent experience with Pat and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. The Hemborg Ford Team

November 02, 2020

Miguel was very nice to work with will be coming back to see him for any of my vehicle repairs and service thank you again More

by Ms. B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 05, 2020 -

Hemborg Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Miguel does for Hemborg Ford and our customers. Hope to see you again soon! The Hemborg Ford Team

October 26, 2020

As usual Jose saw to it that Myvtruck was properly serviced as quickly as possible. Jose seems to go out if his way to ensure a quality experience. More

by Mebrewst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Hemborg Ford responded

Thank you so much for your review! We really appreciate your business and are so happy that Jose could provide great service to you and your vehicle. We look forward to seeing you again! Robert Quintero, Service Manager robertquintero@hemborgford.com

September 02, 2020

Mr. Robert Quintero We appreciate a lot his attention Mr. Robert Quintero We appreciate a lot his attention helping us with our service needs, he always find the best answer to satisfy the customers. T More

by JulyR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2020 -

Hemborg Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. The Hemborg Ford Team

July 27, 2020

Pat Thorp Did a great job checking in my Ford Ranger. Pat Thorp Did a great job checking in my Ford Ranger. And the service center had my repairs completed with in a few hr. Then Pat help me make an ap More

by Germ1
Recommend Dealer
Yes
Employees Worked With
Pat Thorp
Jul 30, 2020 -

Hemborg Ford responded

Hi Germ1 and thank you for your kind words. We are very happy to hear that Pat was so attentive during your visit to our dealership, and that he gave you some insight on your issue! Thank you again and we look forward to working with you again in the future! Best, The Hemborg Ford Team

July 15, 2020

Terrible unprofessional. Looks like your years at this industry didn't exactly help you in the customer service dept. I may not be a technician but just like I kept saying from the start of the noise my c More

by k.hernandez2984
Recommend Dealer
No
Employees Worked With
Robert Quintero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cortes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hemborg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Dade
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2020

Very professional and polite. Explained service in details and what was required immediately. Very patient and answered questions effectively. Made sure car was ready o More

by Florence Fayehun
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2020 -

Hemborg Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Hemborg Ford Team

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