Hemborg Ford - Service Center

Avoid this place at all costs. They refused to provide me with a replacement copy of my warranty repair invoice, saying that their “legal department” doesn’t allow copies of invoices to customers after the f with a replacement copy of my warranty repair invoice, saying that their “legal department” doesn’t allow copies of invoices to customers after the fact. This is the definition of shady. If you did the repair properly, and you provided a copy initially, why would you refuse to provide additional copies? What do you have to hide? I already reached out to Ford Customer Care and got a copy of the work done from them. So screw you Hemborg. I’ll never do business with your shady dealership again. More

I just want to take a moment and thank Jose for his exceptional service. We had to have both our vehicles serviced and some repair work done and he made sure they were completed promptly. Jose kept us exceptional service. We had to have both our vehicles serviced and some repair work done and he made sure they were completed promptly. Jose kept us up to date on the status of one of our vehicles that required it being at the dealership a few days and was completed earlier than expected. Thank you again Jose. Jerry and Shannon Ferguson More

excellent and knowledgable service I have bought my vehicles and had used the service department many times always with the best experience. I had my car repaired at a local shop only I have bought my vehicles and had used the service department many times always with the best experience. I had my car repaired at a local shop only to find out that the workmanship was shoddy. I contacted Robert and Patt, explained my situation and they got me in immediately and dealt with the other facility on payment. Many thanks to Robert Qunitero and Patt Thorp for their excellent and professional service. More

Impeccable service Canda helped me when i arrived and treated me very respectfully and professionally. She was very gracious as well as knowledgeable. Thank you so much! Canda helped me when i arrived and treated me very respectfully and professionally. She was very gracious as well as knowledgeable. Thank you so much! More

Did not do the repair I requested. Luis, service writer, did not communicate the repair issue to the technician. Also, they do not have a trained and qualified auto electrician on staf Luis, service writer, did not communicate the repair issue to the technician. Also, they do not have a trained and qualified auto electrician on staff. I brought my car in the afternoon before the appointment to show Luis what my issue was with the fog lamps on my 2006 Mustang GT. I brought it in the next morning as scheduled. I was called in the afternoon to pick it up. I looked at what they did and the instructions on the repair order. All they did was remove and reinstall new fog lamp assemblies. The issue was to trouble shoot what was causing the frosting of the mirror surface on the reflective housing. That message was not not on the work order. They do not have a qualified automobile electronic technician nor the equipment to troubleshoot electrical. So, if you have an electrical issue. Don't go here. After spending over a 1/2 day debating the basis of the issue, the parts department refused the money for the 2 lamps - $283. The service Dept. finally refunded the $202. But I spent over 1/2 day at the dealership while debating this matter with Luis in service and waiting for them to put the old parts back in. I'll continue to use them for routine scheduled maintenance, only because they are the closest Ford dealer to me, but not for repairs. They lost my trust. More

excelent Robert and Pat are the best and take very good care of me. Pat is the only one that writes up my Excursion. Robert make sure that I am taking care of. Robert and Pat are the best and take very good care of me. Pat is the only one that writes up my Excursion. Robert make sure that I am taking care of. They both are the BEST. More

Service Department with Reuben Great job. Very quick service. Reuben was very nice and professional. Hemborg Ford was super nice in getting me to work while they serviced my Explor Great job. Very quick service. Reuben was very nice and professional. Hemborg Ford was super nice in getting me to work while they serviced my Explorer. More

120 mile service Service tech Tony did an awesome job from the time Tony introduced himself to me listening to my request informing me with the update informing me o Service tech Tony did an awesome job from the time Tony introduced himself to me listening to my request informing me with the update informing me of the time the vehicle could be picked up providing me with shuttle to and from Holmberg 40 resta Tony introduced himself to me listening to my request informing me with the update informing me of the time the vehicle could be picked up providing me with shuttle to and from Hamburg Ford. Great Job More

Adaptive cruise control Thought I had an issue with the adaptive cruise control sencoring system. Robert got involved and got his computer technician involved as well. Come Thought I had an issue with the adaptive cruise control sencoring system. Robert got involved and got his computer technician involved as well. Come to find out that the adaptive cruise control was doing exactly what it was suppose to do as a safety net. Robert did an outstanding job of educating me and probably some of his staff on exactly how the system worked. I was quite pleased with the service I received to get the answers needed. More

Outstanding service Can’t say enough good things about Patt Thorp. She really goes out of her way to insure that your customers have a good experience. She is an outstand Can’t say enough good things about Patt Thorp. She really goes out of her way to insure that your customers have a good experience. She is an outstanding asset to your organization. I would also like to commend Michael Pawley. He has gone above and beyond, helping us both in the purchase of our car, and for help in having it serviced. Your entire organization is really great. We highly recommend Hemborg Ford! More