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Hempstead Ford Lincoln

Hempstead, NY

4.8
2,053 Reviews
We are a third generation, family owned dealership. We have been doing business at the same location since 1929 We maintain a large inventory of both new and certified pre-owned vehicles. Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service. Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping. Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN. We are a proud to be a BBB Accredited Business On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
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301 N. Franklin St.

Hempstead, NY

11550

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Showing 2,053 reviews

November 02, 2018

Tony B is the man! Start to finish Tony helped me through the buying process with the utmost courtesy. After shopping around a few dealers Tony was the only one who woul More

by Tom M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Balsamo
Nov 05, 2018 -

Hempstead Ford Lincoln responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

November 01, 2018

never left the lot with 5 miles on and BROKEN The process of buying my 2018 Ford Explorer was OK. The worst part of my experience was sitting in the car trying to figure out how to use the naviga More

by blue353
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Douglas Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

Hempstead Ford Lincoln responded

Frank - Unfortunately, at time of delivery, we noticed coolant leaking from your vehicle while our salesperson was together with you demonstrating the equipment in your new Explorer. We immediately informed all parties of the issue, and escorted you and your family into our service waiting area so we can diagnose the problem. It was found that a radiator hose had worked its way off and caused the coolant leak. Both Sales and Service Managers sat down with you to apologize, explain what we found (a clips mechanical failure) and explained how we will resolve the problem. The repair was performed and vehicle re-cleaned within 20 minutes of occurrence. In good faith, we also offered a contract to cover your maintenance for the 3 year term of your lease - which was accepted. What sometimes goes unsaid is everything that went right - we completed most of your deal via email and phone (given that you are coming from a distance), we had the needed equipment you purchased for your Explorer installed overnight and the vehicle was ready for your scheduled delivery. Our sales person even came in on his day off to make your delivery and ensure all went well. We expected a perfect delivery and to make sure all your expectations are met. But sometimes problems occur, things break - what is important is that we took care of the problem, offered alternatives and compensation, and we stand behind the Ford and Lincoln products we sell.

October 30, 2018

Very Happy I had an appointment scheduled and I arrived a bit early the car was taken right in and the service was performed as promised in a short period of tim More

by Nursey7229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Oct 30, 2018 -

Hempstead Ford Lincoln responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

October 30, 2018

Great Experience Thank you Hempstead Ford and for a Great Experience Dealing with John Berto . and thank you John for being a truly nice person to deal with More

by Bill D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Berto
Oct 30, 2018 -

Hempstead Ford Lincoln responded

Bill - Thank you so much for this wonderful review, and we look forward to seeing you again!

October 28, 2018

Excellent Service!! Just got my new 2019 Mustang from John, our sales consultant. Very helpful and very passionate about his customers. John has made my first new card pu More

by mustang 2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Berto
Oct 29, 2018 -

Hempstead Ford Lincoln responded

Thank you so much for this wonderful review, and enjoy the new Mustang!

October 25, 2018

Excellent and personalable Great pull in welcome service and greeted by someone, Had my loaner ready and I was out with in 15 minutes. Great follow up with the service rep. More

by paesanajoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Oct 25, 2018 -

Hempstead Ford Lincoln responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

October 24, 2018

Went in for service and was so happy I took my car in for service and it was a great experience. Karen in service took care of me and I was in and out in no time. She understood that I ne More

by rp312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Oct 24, 2018 -

Hempstead Ford Lincoln responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

October 24, 2018

Excellent Customer Service A friend of the family recommended I go see JC at Hempstead Ford because I was in the market for a new car. JC could not have been better. He answered More

by DCP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC Crescenzo
Oct 24, 2018 -

Hempstead Ford Lincoln responded

Thank you so much for this wonderful review, and enjoy the new Fusion!

October 23, 2018

Easiest purchase of a new car ever I purchased my second car from Hempstead Ford Lincoln primarily because of the salesman, Evan Boucaud. I needed a car that was comfortable, affordabl More

by jeanluc328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Boucaud
Oct 23, 2018 -

Hempstead Ford Lincoln responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

October 23, 2018

2018 F150 purchase with John Talt This is not the first car I purchased from John Talt. He is always professional and always considers what is in customers best interest. The overall s More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Talt
Oct 23, 2018 -

Hempstead Ford Lincoln responded

Ed - Thank you so much for this wonderful review, and enjoy the new F-150!

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