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Hempstead Ford Lincoln
Hempstead, NY
2,062 Reviews
We are a third generation, family owned dealership.
We have been doing business at the same location since 1929
We maintain a large inventory of both new and certified pre-owned vehicles.
Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service.
Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping.
Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN.
We are a proud to be a BBB Accredited Business
On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website.
We offer superior sales and service for our valued customers.
We are committed to serving our friends and customers and look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,062 reviews
August 06, 2018
no loyalty we have purchased 10 fords in in about 14 years 6 from hempstead ford in 5 years . when i had an engine problem in my flex we were assured by service we have purchased 10 fords in in about 14 years 6 from hempstead ford in 5 years . when i had an engine problem in my flex we were assured by service writer it was covered and warranty was in tact .after car sat for over 40 days in theyre lot and then 2 days after 2 brand new ford escapes were delivered .i was advised the warranty was expired .... after i had it towed from my mechanic after i was asurred my warranty was valid.trying to talk to ford credit was almost impossible . calling philipines and malaysia...yes ford outsourced! i was advised by ford corporate it was a dealership issue . i will say the new service manager did try to help but what they chose to do just wasnt right! had to pay over 5000 to get car fixed . never again .....i even asked them to give me something on a trade in for another new car and was told no! never hempstead ford again .....never ford again for that matter!!! More
by USMC VET
Employees Worked With
charlie
August 05, 2018
Service representatives We have leased two cars through this dealership and have had nothing but the absolute best experiences each time the cars needed service. Karen and Jo We have leased two cars through this dealership and have had nothing but the absolute best experiences each time the cars needed service. Karen and John, and the other two service reps, are wonderful! I highly recommend this dealership!! More
by karencurlz
Employees Worked With
Karen and John
August 05, 2018
MKC Service The service rep Karen did a good job of keeping me informed of the repair issues and quickly resolved a last minute issue with the technician. The service rep Karen did a good job of keeping me informed of the repair issues and quickly resolved a last minute issue with the technician. More
by Greenwave
Employees Worked With
Karen Wunderlich
August 02, 2018
I love the service and the entire staff Juan Toro is fantastic. I have been a customer at Hempstead Ford Lincoln for 5 months and service is top quality. My Lincoln MKC is given excellent Juan Toro is fantastic. I have been a customer at Hempstead Ford Lincoln for 5 months and service is top quality. My Lincoln MKC is given excellent service by Juan. I can’t thank Juan and the entire staff enough for excellent customer service. Thank you Juan. More
by Rfireguy
Employees Worked With
Juan Toro
August 01, 2018
Responsive Service Team The service rep Karen took me in without an appointment. My engine light came on the day before and I needed my expedition for work. She asked one of The service rep Karen took me in without an appointment. My engine light came on the day before and I needed my expedition for work. She asked one of the mechanics to run a diagnostic and it turned out to be a false light. I was out of there in 20 minutes and out to work. Thank you for great service. More
by jgardyn
Employees Worked With
Karen from Service
July 30, 2018
Best dealer and great cars We ?? Lincoln cars and especially this dealership. Suzanne in sales and Karen in service have been wonderful, helping us in so may ways. We bought a L We ?? Lincoln cars and especially this dealership. Suzanne in sales and Karen in service have been wonderful, helping us in so may ways. We bought a Lincoln Navigator and leased a Lincoln MKC. We had a list of features we absolutely had to have and a list of things that would be nice to have. These cars were the only ones that fulfilled both lists. Our Navigator fits 8 people comfortably and the MKC fits 5, and both have 4/all wheel drive. We got locked out of our car after 5 PM on a Sat and Karen came thru giving us the code to unlock the door in 3 min flat and waited by her desk to make sure we were ok before she went home on a Sat night! Super service! Suzanne found the exact cars we wanted and had them for us ASAP. The financing options were excellent! We plan to continue our relationship w Hempstead Ford Lincoln for many years to come and can honestly recommend them to everyone. More
by LisaT123
Employees Worked With
Suzanne Kingsley in sales and Karen in service
July 30, 2018
Over Deliver in Customer Care Thank You Charlie, Karen and Mr. Carter for your great customer care. I had a funeral to attend and I brought my car in you immediately took care of m Thank You Charlie, Karen and Mr. Carter for your great customer care. I had a funeral to attend and I brought my car in you immediately took care of me, while I waited, Mr. Carter who sold me my car kept us focused on world events lol. Great Experience! More
by lady Di
Employees Worked With
Mr. Carter
July 29, 2018
Good service I made an appointment in advance, then drove my car there and waited. Everything was done as expected. And car washing was complimentary. The whole pr I made an appointment in advance, then drove my car there and waited. Everything was done as expected. And car washing was complimentary. The whole process is smooth and friendly. More
by catherine0502
Employees Worked With
Karen Wunderlich
July 28, 2018
JC was great! JC did a great job putting a deal together for us that met what we were looking for! Worked with us vis email, text and phone to get it done. JC did a great job putting a deal together for us that met what we were looking for! Worked with us vis email, text and phone to get it done. More
by jhommel
Employees Worked With
JC Crescenzo
July 26, 2018
Thanks to Karen and Maria Thank you Karen In the Service dept and Maria, the service manager, for fixing my Explorer quickly and painlessly. Everything was going wrong — the p Thank you Karen In the Service dept and Maria, the service manager, for fixing my Explorer quickly and painlessly. Everything was going wrong — the power steering the battery light, and the check engine light. They got me a loaner and quickly figured out and replaced my serpentine belt. I’m back in my Explorer a day and a half later and it’s all better. Thank you!!!! More
by JS2018
Employees Worked With
Karen & Maria
