Hempstead Ford Lincoln

New Ford Escape 2017 Would like to thank Dina, John and Carter at Hempstead Ford for a great experience on my new lease. This was me first lease return and I really didn't Would like to thank Dina, John and Carter at Hempstead Ford for a great experience on my new lease. This was me first lease return and I really didn't know what to expect but was prepared for a tough process. Well happy to say that it was a great experience and look forward to my next lease or purchase of a new Ford at Hempstead Ford. As for the Escape it is great, I test drove a Honda CRV and HRV before leasing and feel the Escape is truly the better SUV. Love my Android Car Play and the Other Sync tech and the 2.0 ecoboost way more robust then the Honda options I tested. Alan Melgarejo More

Incredible service Juan takes the time to explain what is wrong. There is never a push to spend money needlessly. He is pleasant. Juan follows through with the philos Juan takes the time to explain what is wrong. There is never a push to spend money needlessly. He is pleasant. Juan follows through with the philosophy of the dealership and that is to make the customer an educated happy consumer. I have been with this dealer for about 20 years and after having dealt with other dealers I would not leave Hempstead. More

Poor service for commercial. I broke my van there for two days nothing was being done after two days I was told to come back for a different appointment which who knows if he's go I broke my van there for two days nothing was being done after two days I was told to come back for a different appointment which who knows if he's going to get fixed nobody can leave the car for so long not fixed. On my next appointment they supposed to order the parts that see if this will happen it's feel weird when you go to a dealership that don't have part to f no car loaner .! More

Service I couldn't help but leave a comment about this dealership. I am on my second car through them. The service here is top notch! Charlie is attentive I couldn't help but leave a comment about this dealership. I am on my second car through them. The service here is top notch! Charlie is attentive and does what he says. He keeps you updated and also educates you in the process! I'll never go anywhere else! More

"I was extreamly pleased with Kimberly.' I surfed the internet for the Mustang I wanted. This dealer was the only one that provided the sticker price for the convertible. When I went to meet I surfed the internet for the Mustang I wanted. This dealer was the only one that provided the sticker price for the convertible. When I went to meet with Kim, she was professional and Knowledgeable which made my purchase enjoyable. I would recommend seeing Kim if your in the market to buy a car. More

Great communication, fast replies. !! I found a car on cars.com, called Hempstead Ford and they were very helpful to answer all my questions. Kim is very knowledgeable on the features and I found a car on cars.com, called Hempstead Ford and they were very helpful to answer all my questions. Kim is very knowledgeable on the features and options on the Mustang We were interested in. we went for a test ride right away. More

I would deal with frank again Frank took the time, worked with us to find the SUV we really wanted. He even found us a car in jersey that he was going to bring to us until we found Frank took the time, worked with us to find the SUV we really wanted. He even found us a car in jersey that he was going to bring to us until we found one on the lot we liked the same. We got our SUV the same day. That was an even better bonus. This has nothing to do with frank so I do not want him to be effected by this and he was also upset by this and this reason is why I can't give 5 stars. My husband had to step out for a minute and frank was processing my payment, my son and I were sitting in the delivery room and another salesman with his customer came in ask me if I signed all my papers I said yes. Then he proceeded to tell me he needed the room and basically kicked us out. I had to pick all the paperwork license plates the nicely taped registration that was on the desk and Franks screw driver. It made me feel like my business wasn't important. It was very unprofessional. I matter too More

Easy Car Leasing Experience From the time we walked in to the time we drove away with our new car, our experience was very positive. John Berto provided us with alot of useful in From the time we walked in to the time we drove away with our new car, our experience was very positive. John Berto provided us with alot of useful information and answered all our questions. The decision to get a car from John and Hempstead Ford was an easy one to make. More

Best salesman This is the second time leasing from John, he's the best he goes above and beyond to make this experience unstressful. Very easy to work with and neve This is the second time leasing from John, he's the best he goes above and beyond to make this experience unstressful. Very easy to work with and never any problem to big or small. Love the car too! He will take care of you! More

Don't ever do a service in Hempstead Ford Lincoln - Hempstead, NY Avoid at all costs!! Service Director - Robert Spalletta(Total xxxxxxx) Service Advisor - Karen Wunderlich(She is a kind per - Hempstead, NY Avoid at all costs!! Service Director - Robert Spalletta(Total xxxxxxx) Service Advisor - Karen Wunderlich(She is a kind person but have to get approval from that xxxxxxx Robert Spalletta) Customer No. - 169341 Customer Name - Vehicle Model - 2013 Ford F-150 Raptor SVT VIN - Warranty - Ford ESP Premium Care R.O. Date - 6/16/17 Invoice Date - 6/23/17 and then took in back on 6/23 and got it on 7/13 Invoice No. - LICS943611 Invoice Amount - $358.41(Including $100 deductible for Premium Care) Got the truck back from Hempstead Ford service, I took the car in for 3 issues Issue 1: The front end makes a lot of noise when going over potholes, drifts to one side when going over some small bumps on the highway over 60 m/hr. - Those service guys could not even diagnose it and they changed some bushings, links and messed up my wheel alignment which I did with another Ford Dealer about 2 weeks before giving it to Hempstead Ford. They refuse to fix it or even look at it saying it's fixed and that Robert Spalletta asked me to get out of the service center as they don't work on my truck anymore. They refused to fix my wheel alignment or take a drive with me so that I can show it's not fixed. Issue 2: Squeak from the rear when taking off from a stop at low speeds.- Hempstead Ford made me change rotors and brake pads saying that its coming from the brake pads/rotors. It was from the rear suspension springs and they finally fixed it with a lot of trail and error. Issue 3: Annoying noise coming from the brake pedal like that of spring getting pulled under tension & released. This has nothing to do with brake pads or rotors. As it is the sound from the pedal - Hempstead Ford made me change rotors and brake pads. Issue 1 & 3 is not fixed. They made me change rotors and brake pads unnecessarily. I have an inspection receipt from another Ford dealer 2 weeks prior to taking the car to Hempstead dealer that they are no issues with my rotors or brakes. More