Hempstead Ford Lincoln

Great customer service My sales associate Evan Boucaud was very patient with me. He took his time answered all my questions and did not rush me into making a decision. He My sales associate Evan Boucaud was very patient with me. He took his time answered all my questions and did not rush me into making a decision. He wanted to make sure I was happy and completely satisfied with my decision. And I am thanks to his thoroughness, patience and diligence in assuring me with excellent quality customer service. More

Great Atmosphere Hands down the most friendly and fast place to get your next car. We were helped quickly and had us out on the road in no time. Karen was very helpful Hands down the most friendly and fast place to get your next car. We were helped quickly and had us out on the road in no time. Karen was very helpful and definitely a pleasure to work with. Overall a great experience and definitely going to enjoy my new car! More

Fabuous Helpful, timely, great deals, beautiful cars, Karen hesdra was a pleasure to work with! Excellent. The employees were all very resourceful and matched Helpful, timely, great deals, beautiful cars, Karen hesdra was a pleasure to work with! Excellent. The employees were all very resourceful and matched their customers. There is nothing negative to say. More

"excellent" My first time at dealer..show room clean and well laid out..sales person Kimberly was great.... loved her knowledge of Ford escape and process of buyi My first time at dealer..show room clean and well laid out..sales person Kimberly was great.... loved her knowledge of Ford escape and process of buying new car...website very good for research !! More

Excellent Service Charlie at Hempstead Ford is very nice friendly always there to help with service on my Ford Explorer would refer him to more customers at ford Hempst Charlie at Hempstead Ford is very nice friendly always there to help with service on my Ford Explorer would refer him to more customers at ford Hempstead More

NY State Inspection and oil change Had scheduled to have the annual state inspection and also oil change. The service rep Charlie Durante greeted me right away upon arrival. While compl Had scheduled to have the annual state inspection and also oil change. The service rep Charlie Durante greeted me right away upon arrival. While completing the service order for work to be done, Charlie noticed in my car's service history, the coolant had not been changed in several years and recommended it be flushed out and cleaned with new coolant added to prevent rust and corrosion of the heating and cooling system. Later during the inspection, it was noted the brakes were low and almost cutting into the rotors and advised that front and rear brakes needed to be replaced and gave me a fair price for the brake work. Not only was I completely satisfied with all of the repair work done but very satisfied with Charlie's attentiveness in making sure my car had additional and necessary repair work done to keep it continually operating safely. Additionally, Charlie even called me the next day to inform me that a rebate for brake repair work was just posted which could be accessed on-line providing the required information. Charlie is a professional in his work and Hempstead Ford Lincoln should be very happy to have him as one of their service reps. Charlie is definitely a testament to the dealership's TV commercials in which they say..."you're treated like family". More

Items in My Car Were Stolen After being pretty satisfied with this dealership for standard maintenance issues, I had a more significant repair performed where they kept my car fo After being pretty satisfied with this dealership for standard maintenance issues, I had a more significant repair performed where they kept my car for 3 days. After I picked up my car I found all the hundred dollars of change in the cup holders missing other than a few pennies, and my USB phone charger and cable were missing as well. If I can't trust the dealership to not steal the items in my car, then I don't know who to trust. Crazy. When I received the managers email asking if I was satisfied, I explained what happened. Never got a call or a reply. I did go back for one more service because I had lifetime brakes there. Didn't bring it up because I can get pretty heated and didn't want to make a scene or have them mess with my car. Afterwards, received a call from dealership asking how my service was. I explained what had happened at the last service. The woman on the phone said "OK, sorry to hear that", and just hung up. Never heard from them after that either. Just ridiculous. More

Service for 2 cars Have had Fords and Lincolns for about 20 years and always go to this place for service. The service advisors are as fast and accurate as possible. Have had Fords and Lincolns for about 20 years and always go to this place for service. The service advisors are as fast and accurate as possible. More

Great as usual Again I had a great experience at Hempstead Ford,my forth car I have purchased from them,always very quick ,and easy,my sales Rep. Dowdell Carter, is Again I had a great experience at Hempstead Ford,my forth car I have purchased from them,always very quick ,and easy,my sales Rep. Dowdell Carter, is a professional ,and great person,it was going to visit family again.i recommend this dealership highly,and their service dept.is great also,Thank You Again Hempstead Ford,Fred !andJane Schneider. More

This place has been taking care of my vehicles for years I have been bringing my various Fords in for service for many years. (Of the service advisors, I always go to Karen, and she goes out of her way to ma I have been bringing my various Fords in for service for many years. (Of the service advisors, I always go to Karen, and she goes out of her way to make sure everything goes smoothly - great customer service.) My truck is past the warranty period but I still bring it here for everything (as opposed to small shops and fast lube places) because it doesn't cost an arm and leg and I know it's in good hands. More