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Hempstead Ford Lincoln

Hempstead, NY

4.8
2,061 Reviews
We are a third generation, family owned dealership. We have been doing business at the same location since 1929 We maintain a large inventory of both new and certified pre-owned vehicles. Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service. Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping. Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN. We are a proud to be a BBB Accredited Business On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
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301 N. Franklin St.

Hempstead, NY

11550

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Showing 2,061 reviews

September 14, 2016

Award Winning Service from Grace Dellaratta Upon walking into the dealership I was a little thrown off by some of the sales people until I met Grace Dellaratta. With this being my first lease I More

by Michael Feliciano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Dellaratta
Sep 22, 2016 -

Hempstead Ford Lincoln responded

Wow, thank you for saying such kind words about our sales representative, Grace D. We will be sure to pass along to her just how jubilant you were with her work ethic and personal values. When a customer has respect for the salesperson, the whole experience seems to go so much better! We are so glad yours did!! We look forward to seeing you soon.

September 11, 2016

Grace Dellaratta is AMAZING Grace is outstanding. She made everything so simple, and super fun. I never felt any stress and will recommend her to anyone looking to buy. She knows More

by itmustbeblueforme2buy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Dellaratta
Sep 12, 2016 -

Hempstead Ford Lincoln responded

Thank you for writing such a nice compliment about one of our sales team, Grace D. We are happy to know you had an enjoyable, stress-free experience at our dealership. We believe the car buying experience should be fun, not stressful or confusing. Thank you for sharing your story, and we look forward to seeing you back in the near future. Congratulations on your new car.

September 10, 2016

Great Service Bought my last 2 cars here at Hempstead. Went back to my man J.C. cause he helped me out without hassling, and attempting to hustle me. More

by Mastermace84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.C.
Sep 12, 2016 -

Hempstead Ford Lincoln responded

Thank you for your terrific customer loyalty to our dealership. We are so happy to hear you had another great experience buying your car with us, and we will make sure to let J.C. know that you complimented him for his excellent service. Congratulations on your new car and we look forward to seeing you back again soon.

September 09, 2016

Wonderful Customer Service I have had my 2011 Ford Fusion serviced at this location since I moved to the area 4 years ago. As a single woman, going to get your car serviced can More

by Meghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Durante
Sep 09, 2016 -

Hempstead Ford Lincoln responded

Thank you for such a nice compliment about our service department. We are happy to hear that Charlie and all the service department staff have been so accommodating and have given you exceptional service. Thank you also for your customer loyalty over the years. We take pride in our dealership and service department and we are so glad to hear how satisfied you are with everything.

September 09, 2016

Great Experience ....will be coming back! This being our first experience leasing and not financing our Sales Representative Grace Dellaratta made it an AMAZING experience. She was extremely More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Dellaratta
Sep 09, 2016 -

Hempstead Ford Lincoln responded

Thank you for sharing how great your first leasing experience was at our dealership. We are so happy to hear you left feeling confident and satisfied with your new lease. We will be sure to let Grace D. know you expressed how happy you were with her services and how she took her time walking you through the steps. Congratulations also on your new car and we look forward to seeing you again in the near future.

September 07, 2016

Fantastic Customer Service! Truly had a great experience buying a new Ford from Sales Representative Grace Dellaratta. She was engaging, well-informed, and HONEST. She represents More

by HardWorker10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Dellaratta
Sep 07, 2016 -

Hempstead Ford Lincoln responded

Thank you for sharing such nice compliments about our Sales Representative, Grace D. We believe that the customer needs to have such a connection with their salesmen, as you did with Grace, in order to truly believe you are dealing with an honest, professional business, like our dealership. Again, thank you for such a great review and we are so happy to hear about your experience. We hope you enjoy your new Ford and we look forward to seeing you again soon.

September 06, 2016

They DECLINE my request for service They decline to give me a service just because I did not buy from them!!! UNBELIEVABLE!! I called Lincoln customer service and they told me I can con More

by Rimma
Recommend Dealer
No
Employees Worked With
SHANEL
Nov 01, 2016 -

Hempstead Ford Lincoln responded

Rimma, At Hempstead Ford Lincoln, we aim for 100% customer satisfaction. We are fortunate to be one of the largest Ford and Lincoln dealerships in the area with over 30,000 customers and we pride ourselves on serving those customers who do business with us. Just like many other businesses, we make sure the customers who purchase from us have the opportunity to service with us, it is our way of rewarding our customers. Unfortunately, because you did not purchase your vehicle from us, we have a longer wait for service. We appreciate your feedback, as we are always trying to better our processes.

September 04, 2016

Best in all my vehicle purchases! My saleswoman Karen Hesdra could't have been better. Very knowledgeable about all Lincoln models and not at all pushy. Dealership was great from star More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Hesdra
Sep 06, 2016 -

Hempstead Ford Lincoln responded

Thank you, Dan!! We really appreciate your recommendation of Hempstead Ford Lincoln to your family and friends. Congratulations on your new car and we will be sure to let Karen H. know how pleased you were with how she handled her sale. We look forward to seeing you again soon.

September 03, 2016

Good Service I drive past my local dealership to go to to Hempstead Ford Lincoln because I prefer their service. I know it's miles away but it's worth it when you' More

by Rider1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Vella
Sep 06, 2016 -

Hempstead Ford Lincoln responded

Thank you for sharing how great you feel the service department is at Hempstead Ford Lincoln. We look forward to continuing servicing your vehicle in the future and we greatly appreciate you giving us a 5-Star rating!!

September 02, 2016

Phenomenal Experience I walked into the Hempstead Ford Lincoln under the guise of doing a little window shopping. I had no intention of buying. To my great surprise, I wa More

by Sonia825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dowdell Carter
Sep 02, 2016 -

Hempstead Ford Lincoln responded

Thank you for sharing such a positive story and for your 5-Star rating. Hempstead Ford Lincoln really values our customers and we know that their interactions with our staff and salesmen are the key to creating great business relationships. Congratulations on your 2016 Ford Edge. We hope you enjoy your new car and we look forward to seeing you again in the future.

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