Hempstead Ford Lincoln

Replacement Vehicle Stan Peddle put us in a Certified Pre-Owned Vehicle in a seamless experience. His personality, demeanor, experience and professionalism made us very c Stan Peddle put us in a Certified Pre-Owned Vehicle in a seamless experience. His personality, demeanor, experience and professionalism made us very comfortable in this purchase. He answered all our questions about the vehicle to our satisfaction. Stan went over all the important features of the vehicle with us.Stan programmed our cell phones into the vehicle's Bluetooth connection.I trust this dealership 100%. We previously purchased a new 2006 Mercury Grand Marquis and had all the servicing performed at this dealership and will continue to do so. Hempstead Ford Lincoln (formerly Hempstead Ford Lincoln Mercury) is my trusted dealer. More

courteous and attentive service Second time around for a car at the dealership. Dimitris makes the experience worry free and extremely smooth, taking care of all details. Went abov Second time around for a car at the dealership. Dimitris makes the experience worry free and extremely smooth, taking care of all details. Went above and beyond to make sure I was making the right choice. Very satisfied with the car selection and model. Looks fantastic, and drives really well. More

I needed to lease a car fast and this dealership made the process fast and smooth. The salesman John Berto was very helpful. I love my new car. process fast and smooth. The salesman John Berto was very helpful. I love my new car. More

Excellent Service The process of leasing a new car was made easy by J.C. From picking the right model, to the colors/options, J.C. was very helpful in us picking the ri The process of leasing a new car was made easy by J.C. From picking the right model, to the colors/options, J.C. was very helpful in us picking the right car for our criteria. More

Great Service. Using TrueCars, I was able to find the vehicle I wanted and at the price, I was willing to pay, I contact Hempstead ford and was to do everything over Using TrueCars, I was able to find the vehicle I wanted and at the price, I was willing to pay, I contact Hempstead ford and was to do everything over the phone, Next day, Went to the dealer to sign papers and drive my new car home. More

Service I was treated with professionalism and everything I requested was down in a professional way. Karen and staff were very helpful and were able to assis I was treated with professionalism and everything I requested was down in a professional way. Karen and staff were very helpful and were able to assist me with a salesman that was able to get my Ford assist program on my I-Phone working again More

Damaged my vehicle during routine oil change On 6/27 I brought my car in for a scheduled oil change. My entire grill was scratched when the mechanic was attempting to lift the hood. I was told I On 6/27 I brought my car in for a scheduled oil change. My entire grill was scratched when the mechanic was attempting to lift the hood. I was told I had to speak to Maria the service manager who was not available about this issue . I continually called Maria who never returned my calls. On 6/29, I finally had to show back up in person to the dealership and was told I needed to make an appointment to bring back the vehicle to be fixed. No apologies for my inconvenience or acknowledgement that an error was made by Ford. The earliest appointment slot they had was 7/6 and that it could take a week to fix. I received a loaner car in the interim but it was not an F150 which is what I have but a tiny Ford Fusion. I'm a construction worker hauling tools back and forth every day. This was a nightmare! When I picked up my vehicle after the repair was made on 7/10, I found my entire passenger side seats soaked due to the window being left open while sitting in the lot during tropical storm Fay. Maria the service manager's response was "oh well I see how this keeps snow balling for you and I don't want to argue. I'll ask the guys to dry it off and we'll find out who it was" They used a dirty pre-used towel and just wiped down my mats leaving my seats soaked to the bone. I'm pretty sure this is dangerous especially during a time where COVID precautions need to be taken. Again no apologies or any form of compensation for having to come to this service department 4 times in a 2 week time period all for errors made on Ford's part. Maria the service manager lacks professionalism, communication skills nor holds her department for any kind of accountability. She made me feel like a devalued customer and a nuisance she wanted to just go away. I bought my truck from Ford and even financed with them. I love my vehicle and planned to buy another model in the near future but based on Maria and this service department experience, I will take my business elsewhere. More

Really great!!!! Carter was a friendly, honest sales rep. He made our experience buying a car fast and easy. The finance guy was also really helpful and explained ever Carter was a friendly, honest sales rep. He made our experience buying a car fast and easy. The finance guy was also really helpful and explained every paper we signed.. We were in and out of the dealership within an hour. More

Service Received service on my MKC. Karen assisted. Always helpful, explains all the steps along the way. Thank you. Quick and timely service. I was in a Received service on my MKC. Karen assisted. Always helpful, explains all the steps along the way. Thank you. Quick and timely service. I was in and out very quickly. More

Efficient, Knowledgeable & accommodating During my first phone conversation with John, I knew that he was a master of his trade. I explained to him I was serious about a new car lease & was During my first phone conversation with John, I knew that he was a master of his trade. I explained to him I was serious about a new car lease & was limited in my time to spend making it happen. Due to the COVID-19 pandemic, he worked with us so both myself & my wife felt safe. He was quick to inform me what he could do for me initially & was willing to work with me to come to a win-win situation. I have already recommend John to a Cousin & a neighbor. Good Luck! Jerry Burdi More