Hempstead Ford Lincoln - Service Center

Spiro Zaharis 3327 160th Street Flushing NY, 11358 917-682-8687 spiroaxis@gmail.com Attorney General State of New York Bureau of Consumer Frauds and Protection 28 Liberty Street 15th FL N 11358 917-682-8687 spiroaxis@gmail.com Attorney General State of New York Bureau of Consumer Frauds and Protection 28 Liberty Street 15th FL NY NY 10005 NYC Department of Consumer and Worker Protection Consumer Services Division 42 Broadway 9th FL NY NY 10004 Bureau of Consumer & Facility Services Department of Motor Vehicles PO Box 2700-ESP Albany NY 12220 Unresolved repairs for 2018 Ford Explorer VIN# 1FM5K8GT6JGC60115 To whom it may concern: I am writing to formally lodge a complaint against HEMPSTEAD FORD LINCOLN 301 N Franklin Street Hempstead NY, 11550 regarding a series of issues I have faced while availing myself of their services. Despite my best efforts to resolve these matters directly with the company, and the manufacturer, I find myself in a frustration that requires your immediate intervention. On numerous occasions, I brought my 2018 Ford Explorer VIN# 1FM5K8GT6JGC60115 to Hempstead Ford Lincoln for repairs, as the vehicle/appliance was experiencing on going check engine light/transmission issues from year 2020. I entrusted them with the task of diagnosing and rectifying the problem, and I had expected to receive timely and satisfactory service in return since I have been a loyal repeat customer of theirs. 1) Incomplete Repairs. Despite the assurances the repair performed on my vehicle was incomplete, malfunctioning and still is not complete, making it unreliable and unsafe for my family for use. The vehicle is still in their facility. 2) Lack of Communication. Throughout the ongoing repair process, I have experienced a lack of communication from the service advisor John Lydon. Refusing to provide my service records in full detail. I was never informed about the progress of the repairs or the status of backed up parts. Vague responses from the gentleman who sold me the vehicle and the service manager, service associate was outright ignored. Considering these major issues, I am left with no choice but to escalate this matter to your esteemed office. I believe that the conduct of Hempstead Ford Lincoln not only VIOLATES my CONSUMER RIGHT but also reflects a pattern of unethical business practices that may be affecting other unsuspecting customers and their safety. I kindly request your intervention to help resolve this matter in a fair and just manner. Enclosed with this letter are copies of relevant documents, including incomplete repair orders, and my communication text messages with service advisor and manufacturer. I would like to express my gratitude in advance for your attention to this matter. Your assistance is crucial in helping me seek a just resolution to repair my vehicle and return it to my possession without causing any safety issues for my family and me. Please feel free to contact me at 917-682-8687, spiroaxis@gmail.com if you require any further information or clarification regarding this major ongoing complaint. Thank you for your time considerations. Sincerely, Spiro Zaharis Spiros Zaharis More