Hendrick Acura

Great customer service I purchased a 2014 ILX for Hendrick Acura and I received great customer service from Mr Jim Holshouser and his manager. They were great. I will recomm I purchased a 2014 ILX for Hendrick Acura and I received great customer service from Mr Jim Holshouser and his manager. They were great. I will recommend them to everyone that I know in the market for a car. More

Excellent purchase experience with Bill Harrigan I was searching for a particular Honda CRV and found exactly what I wanted online at three different dealers. Hendricks Acura was the second dealershi I was searching for a particular Honda CRV and found exactly what I wanted online at three different dealers. Hendricks Acura was the second dealership visited and sales person Bill Harrigan showed me the car and took me for a test drive. Bill was professional and knowledgeable about the car, even though he primarily sells Acuras. Back in the office he showed me the all the services done to prepare the pre owned car for the Hendricks Certification program and explained the warranties to me. He also shared the price history at their dealership. After finishing my search I called Bill to tell him what I was willing to pay for the vehicle, knowing I had two other options. He went over tax, title, license and doc costs so I would not be surprised at the final price. Bill checked with his manager and then calmly said we had a deal. There was not a moment of haggling. I was impressed with him and the way the dealership was willing to do business. But one more act put him over the top in my book. I wanted to add a DVD player to the car and had priced one at Freeman Audio. When Bill heard that, he volunteered to have it done for me through Freeman's at the dealership cost, saving me $300 from the price Freeman's quoted me. They had the DVD player installed and ready for me a couple days later when we sat down to sign papers and pay for the CRV. The experience with Matthew in finance was also pleasant, no hard sell for the extra coverages Hendricks offers. Both gentlemen won my trust through their knowledge and willingness to answer questions without any pushiness. I've only had the vehicle a few weeks and cannot comment about the service department. Based on my experience so far I highly recommend salesman Bill Harrigan and Hendricks Acura. More

Great experience! This was a great car buying experience! Mark Rossi is a very knowledgeable, no nonsense and very personable sales consultant. Answered all our questio This was a great car buying experience! Mark Rossi is a very knowledgeable, no nonsense and very personable sales consultant. Answered all our questions and didn't try to sell us a car we didn't want. It was not a long drugged out process. Everyone we came in contact with was super friendly. As soon as we walked in the door we were greeted with smiles! We love our new RDX! More

Very poor customer service My service Advisor Danny as well as the Service Manger never informed me along the way of cost of service. I was told 3 parts were needed for my car t My service Advisor Danny as well as the Service Manger never informed me along the way of cost of service. I was told 3 parts were needed for my car that costed me $800 but never corrected the check engine light going off. After spending over $1500 in parts and labor the proably wS simply a burnt wirer. I am so disgusted with Acura.i dont ever want them touching my car ever again not this location any. More

Outstanding service and knowledge Not from the Charlotte area but friends referred me to Hendrick. Our sales adviser was Ted Wright. He was friendly and knowledgeable and helped us in Not from the Charlotte area but friends referred me to Hendrick. Our sales adviser was Ted Wright. He was friendly and knowledgeable and helped us in the buying process. Good follow-up since we did not live in the area. Everything went smoothly on the day of delivery and subsequent follow-up after the purchase was great. More

Permanent customers My husband and I recently purchased an Acura RX. The experience we had with Mark Rossi exceeded any and all expectations. Mark gained our trust right My husband and I recently purchased an Acura RX. The experience we had with Mark Rossi exceeded any and all expectations. Mark gained our trust right from the start, and ensured us that he would meet all of our requests (of which he went above and beyond). We love our new vehicle, and are now permanent customers of Hendrick Acura! Thank you Mark for all your help, we look forward to seeing you for car number two! More

An upscale and professional place! Marc Rossi - Fully educated us on the vehicle and was able to get us into a great deal on a lease. What a professional place. Marc Rossi - Fully educated us on the vehicle and was able to get us into a great deal on a lease. What a professional place. More

Great experience at Hendrick Acura Leased a TLX at Hendrick Acura with the very capable help of Dean Letorney. Very relaxed atmosphere - looked at two different models - chose the TLX Leased a TLX at Hendrick Acura with the very capable help of Dean Letorney. Very relaxed atmosphere - looked at two different models - chose the TLX. This is our third Acura leased from Hendrick (Dean) - it's actually our fourth Acura (had the first one for five years). A pleasure doing business with Dean! More

Go see Mark Mark Rossi is the guy to go to. He really took care of us. No pressure, supportive throughout the whole process. It was the best car buying experience Mark Rossi is the guy to go to. He really took care of us. No pressure, supportive throughout the whole process. It was the best car buying experience we've ever had. Can't recommend Hendrick Acura (and specifically Mark Rossi) enough. More

poor buying expeience We thought buying a used car through hendrick we would get a great car. We selected a vehicle transfered from Hendrick acura. When the car arrived it We thought buying a used car through hendrick we would get a great car. We selected a vehicle transfered from Hendrick acura. When the car arrived it was Trashed. Every panel was scratched or had paint repairs the hood had a quarter sized dent full of rust.. The interior had cigarette burns and the right rear tire was bad. Instead of trying to find another car they just downplayed the damage on the car. Fourtunatly we got our deposit back. No one at hendrick seemed to care whether they made a sale or not. More