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Hendrick BMW

Charlotte, NC

4.8
569 Reviews

6950 E Independence Blvd

Charlotte, NC

28227

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Showing 569 reviews

January 31, 2019

Purchase used car traded in car Did not clean the usd car that was purchased according to what I would have expected from a Hendricks dealer did not pay off trade had to call three t More

by Homemom1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sale and finance people never the same
Feb 05, 2019 -

Hendrick BMW responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 31, 2019

Great Service The primary reason I like this dealership is that I have an excellent service representative whom I trust. Sales can be pushy but at least great serv More

by MaryQ3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Saad Mubarak
Feb 05, 2019 -

Hendrick BMW responded

Thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2019

Quality Service I must say Thank You to the BMW Staff And service Manager for the excellence service that I received ..I had three different recalls on my BMW X5 and More

by BARNES BMW X5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steward made the appointment for the service recalls....and Justin the Service Manager that made a difficult situation right..thank you for the Quality Service..
Feb 05, 2019 -

Hendrick BMW responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW. If you have any further questions, please don't hesitate to reach out!

January 30, 2019

Honest, Friendly Service Advisor John Paul (JP) has been helping us for years. He always explains everything patiently and does his best to save us unnecessary expense. Hopefully, Hen More

by Bjackson123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Paul
Feb 05, 2019 -

Hendrick BMW responded

We are so pleased you enjoyed your visit to Hendrick BMW, and we definitely recognize what a top notch teammate we have in JP! Thank you so much again for your feedback! We hope you have a great day!

January 30, 2019

Great Dealership and Salesman . Great car and great price! Large inventory of cars and if they don't have what you want they can get it from one of their dealerships. More

by David Mr. BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abrah Adams
Feb 05, 2019 -

Hendrick BMW responded

Hello David, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

January 30, 2019

Excellent service and easy to talk to. I was buying/leasing a car without my husband. My sales associate was Mike Morrow. He was easy to talk to, he listen to what I wanted and help me u More

by Sharon b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Morrow
Feb 05, 2019 -

Hendrick BMW responded

Sharon, we're happy you found our staff to be so supportive during your experience here at Hendrick BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

January 28, 2019

Excellent Saad Mubarak has always been an excellent Service advisor and he continued to maintain his reputation. My vehicle feels better after service here. Wil More

by NB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saad Mubarak
Jan 30, 2019 -

Hendrick BMW responded

We are so happy to read such a great review about Hendrick BMW!

January 25, 2019

Customer service excellent Highly recommend. When I lived in Ga would bring to Hendricks for repairs. Trust them. Had one bad experience with service , Lady from D.C. By way o More

by Retiredvms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Paul
Jan 28, 2019 -

Hendrick BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 24, 2019

Awesome service as always I went in for my annual inspection. Saad M, who is my SA is awesome as he always is. I dig the fact that though I only come in a couple times a year More

by rn2133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saad M
Jan 28, 2019 -

Hendrick BMW responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with Saad. He is quite an asset to our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 23, 2019

Great sales experience Michael Dugan was our sales person, and he was awesome. He was patient, and listened to our list of wants and needs to help us make our decision. I More

by BMWladies
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Dugan
Jan 28, 2019 -

Hendrick BMW responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW.

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