Hendrick BMW
Charlotte, NC
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Purchase used car traded in car Did not clean the usd car that was purchased according to what I would have expected from a Hendricks dealer did not pay off trade had to call three t Did not clean the usd car that was purchased according to what I would have expected from a Hendricks dealer did not pay off trade had to call three times to get the issue resolved, left messages with no return calls. More
Great Service The primary reason I like this dealership is that I have an excellent service representative whom I trust. Sales can be pushy but at least great serv The primary reason I like this dealership is that I have an excellent service representative whom I trust. Sales can be pushy but at least great service makes up for this. More
Quality Service I must say Thank You to the BMW Staff And service Manager for the excellence service that I received ..I had three different recalls on my BMW X5 and I must say Thank You to the BMW Staff And service Manager for the excellence service that I received ..I had three different recalls on my BMW X5 and the service was in a timely manner..Thanks to Justin and the service team.. More
Honest, Friendly Service Advisor John Paul (JP) has been helping us for years. He always explains everything patiently and does his best to save us unnecessary expense. Hopefully, Hen John Paul (JP) has been helping us for years. He always explains everything patiently and does his best to save us unnecessary expense. Hopefully, Hendrick recognizes his value. More
Great Dealership and Salesman . Great car and great price! Large inventory of cars and if they don't have what you want they can get it from one of their dealerships. . Great car and great price! Large inventory of cars and if they don't have what you want they can get it from one of their dealerships. More
Excellent service and easy to talk to. I was buying/leasing a car without my husband. My sales associate was Mike Morrow. He was easy to talk to, he listen to what I wanted and help me u I was buying/leasing a car without my husband. My sales associate was Mike Morrow. He was easy to talk to, he listen to what I wanted and help me understand what I needed to do since this was my first time. This experience was the easiest thing I have done in a long time. I will be sending people to this dealership and also to Mike Morrow. More
Excellent Saad Mubarak has always been an excellent Service advisor and he continued to maintain his reputation. My vehicle feels better after service here. Wil Saad Mubarak has always been an excellent Service advisor and he continued to maintain his reputation. My vehicle feels better after service here. Will continue my business here. More
Customer service excellent Highly recommend. When I lived in Ga would bring to Hendricks for repairs. Trust them. Had one bad experience with service , Lady from D.C. By way o Highly recommend. When I lived in Ga would bring to Hendricks for repairs. Trust them. Had one bad experience with service , Lady from D.C. By way of ga, but new service tech restored my faith in their truthfulness. More
Awesome service as always I went in for my annual inspection. Saad M, who is my SA is awesome as he always is. I dig the fact that though I only come in a couple times a year I went in for my annual inspection. Saad M, who is my SA is awesome as he always is. I dig the fact that though I only come in a couple times a year he remembers small details of our last conversation and to me that is a big deal. The inspection was done in less then thirty minutes and I was done. More
Great sales experience Michael Dugan was our sales person, and he was awesome. He was patient, and listened to our list of wants and needs to help us make our decision. I Michael Dugan was our sales person, and he was awesome. He was patient, and listened to our list of wants and needs to help us make our decision. I would absolutely recommend him and the dealership to all. More