Hendrick BMW

Disappointed I have returned to this dealership no less than 2 times for any repair they have completed. I recently brought in my vehicle for the third time to hav I have returned to this dealership no less than 2 times for any repair they have completed. I recently brought in my vehicle for the third time to have the seat repaired, the leather was not correctly fastened to the seat. While this is a minor inconvenience, I did not expect 3 visits to hopefully address. While the vehicle was in this last time I asked them to repair a sun visor which also broke (2019 vehicle), when I tried to use the visor for the first time after the repair it pulled right out of the roof. This means I will have to return yet again to have something repaired again. I am truly disappointed in the level of service I have received. I am not sure if its due to rushing through the job or just not caring about the quality of work, either way its unacceptable. More

In-home car service A BMW associate called me to schedule my car maintenance and arranged to have someone come to my home and drop off a loaner and take my car for servic A BMW associate called me to schedule my car maintenance and arranged to have someone come to my home and drop off a loaner and take my car for servicing. An associate came, took my car, and returned it the next day. In the meantime, another associate called to provide updates on my car service. I have never been more impressed with BMW customer service, this is going above and beyond! I will always be a loyal BMW customer. Thanks to everyone at BMW. More

Always The Best The quality of response and follow up along of course with the quality of the service and repair is always the best No one is better for follow up th The quality of response and follow up along of course with the quality of the service and repair is always the best No one is better for follow up than our service agent the Saad Mubarak More

As always Hendrick BMW is the customer service leader. Always taking care of the customer, no hidden fees and the best quality around. Thank you!! Always taking care of the customer, no hidden fees and the best quality around. Thank you!! More

My 04/02/2020 visit started with a wheel alignment, done twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. Whe twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. When I returned after 1 mile, he just said that he "already put to much time in this car and there's nothing he can do more about the steering wheel". Kim Kovach if I remember correctly from Hendrick BMW on E Independence Blvd, Charlotte, NC (for future reference). Shop foreman, Matt, was the one that took care of everything. As you can imagine, centering the steering wheel is really not a big job. Highly disappointed by that tech, although Ryan Dewey (the SA) was ok. Fun fact: Sterring wheel is still not 100% centered. More

Service Experience They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when I asked for a shuttle ride instead of a service loaner I was told I was bout 1.5-2 miles too far. Considering I live in area with a large customer base I was surprised that they would rather give a loaner then drive 2 extra miles. More

Great customer service. In all the years I’ve been dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronaviru dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronavirus having my car picked up and delivered back to my home to keep me out of the waiting room went above and beyond! Thank you! More

Dave was extremely helpful in getting me in, identifying the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended More

The whole employees here at BMW are great.....Justin always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. More