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Hendrick BMW
Charlotte, NC
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
December 31, 2018
Happy but disappointed with financing The salesman Mark Tyza was great. If I was rating just him it would be five stars. Very friendly and helpful. Financing was not. We waited almost tw The salesman Mark Tyza was great. If I was rating just him it would be five stars. Very friendly and helpful. Financing was not. We waited almost two hours just to be seen by the finance person Kim. Then did not get close to the rate we were told earlier in the day. I was very happy until financing time. I think people who are buying a car should not have to sit around for an hour and a half waiting for financing. More
by Max13
Employees Worked With
Mark Tyza was great. Kim was finance person.
Helpful November 20, 2018
Check engine light on my way back home! I was on my way back home, driving from Florida to Canada, when the check engine light lighted on!!! Mini directed me to Charlotte's Mini dealer. I c I was on my way back home, driving from Florida to Canada, when the check engine light lighted on!!! Mini directed me to Charlotte's Mini dealer. I called them to make sure that they would take care of my car right away, and so they did! The people there were very freindly and, finaly, when I heard that there were no problem for me to drive back home, I jumped in my car to beat the winter strom that was coming on my way, 18 hours later, home sweet home!!! And 10 inches of snow in my doorway, the next morning! More
by Forestois
Employees Worked With
Dave Nichols
November 14, 2018
Low Tire I brought my BMW in for service due to a low tire light. It turned out to be the stem which needed replacing. That was done at no cost. Ben was profes I brought my BMW in for service due to a low tire light. It turned out to be the stem which needed replacing. That was done at no cost. Ben was professional and personable. More
by SandyB
Employees Worked With
Ben Trask
October 27, 2018
Good customer service that upholds Hendrick standards Jim Story was very helpful when I needed a spare key for my recently purchased BMW 330i. He was responsive to our needs and addressed our concerns wi Jim Story was very helpful when I needed a spare key for my recently purchased BMW 330i. He was responsive to our needs and addressed our concerns with a positive solution. Thank you for maintaining the high standards of the Hendrick Auto Group! More
by ellen2018
Employees Worked With
Jim Story
December 20, 2017
purchase of a certified pre-owned 328i Client Advisor "Salesman" Ben Parker is a 21 year old, seasoned BMW employee who knows his product he is selling and is efficient, knowledgeable and e Client Advisor "Salesman" Ben Parker is a 21 year old, seasoned BMW employee who knows his product he is selling and is efficient, knowledgeable and easy to work with. He is easy to access when needed and even plugs his own cell phone # into the car for easy access with questions or concerns. This young man has a bright future ahead of him and will no doubt be in management at a young age due to his drive to succeed and ambition. The manager Jim was also very easy to work with and made the experience of purchasing a car painless and smooth. More
by LoriJMoran16
Employees Worked With
Ben Parker
August 21, 2017
A simple oil change ended up taking two days about communica Had my car in for basic service. Brought in first thing in the morning supposed to be ready by afternoon. No calls from dealership unable to communica Had my car in for basic service. Brought in first thing in the morning supposed to be ready by afternoon. No calls from dealership unable to communicate with my service writer. Left several messages never received a call back. Had to call dealership and ask for different Personnel to find out status of my car. Car not ready until next day very inconvenient live an hour away from. Had to change my work schedule to next morning to pick up my car in Charlotte saw my service writer and he had no apologies or nothing to say it to me personally and completely ignored me. Not looking for such do they service in dealership... no plans to return More
by Stacy Houser
Employees Worked With
Male service writer named Eric I think, blonde hair very cocky
July 09, 2017
Great service & knowledge + a super clean shop! I was really surprised about the experience and knowledge of the staff. They would even suggest not to do some repairs due to negative consequences (I I was really surprised about the experience and knowledge of the staff. They would even suggest not to do some repairs due to negative consequences (I wanted a transmission software update for $250,- but the advise was not to do it as it can lead to a module break worth ca.$1000,-). The shop is as clean as you can imagine! Great service, high expertise and the shop reflects how they work - that is what i want when bringing my vehicle for service. More
by Jakob1005
Employees Worked With
Justin Love
August 01, 2016
The best Customer service ever!! Jason and the team in the service department gave the best customer service I've ever received. From remembering my name every time I walked in, to ha Jason and the team in the service department gave the best customer service I've ever received. From remembering my name every time I walked in, to having my car cranked for me so it would not be hot when I got in. They went above and beyond to diagnose my car and treated me as if I was spending a ton of money for repairs even though my car was under warranty. I will never buy from another dealership again. They have my business for life. highly recommend!! More
by Optical queen
Employees Worked With
Jason Simon
March 04, 2016
Purchased used car Excellent customer service and I normally do not enjoy buying a car from a dealer. The best experience I have had. Very positive for experience!!!! Excellent customer service and I normally do not enjoy buying a car from a dealer. The best experience I have had. Very positive for experience!!!! More
by Carsis
Employees Worked With
Hilee and Graeme
September 01, 2015
Always amazing service! I recently leased my second BMW from Hendrick BMW. It was a very good experience and DJ Johnson was a pleasure to work with. My last lease had som I recently leased my second BMW from Hendrick BMW. It was a very good experience and DJ Johnson was a pleasure to work with. My last lease had some service issues and Luca Reyner ALWAYS bent over backwards to help me. He is one of the main reasons that I leased another BMW. Every employee that I have come in contact with is extremely professional, friendly and helpful. Thank you, Angela Ohmer More
by AOhmer
Employees Worked With
Luca Reyner and DJ Johnson
