Hendrick BMW

Solid Professional Organization I have bought 6 BMW's over the years from Hendrick on Independence and could not be happier with the sales and service interactions I have had. How o I have bought 6 BMW's over the years from Hendrick on Independence and could not be happier with the sales and service interactions I have had. How often does someone look forward to coming in for service but I actually look forward to a service appointment with Saad Mubarek. I have complele confidence in Saad and know that he will assure that everything done to the car will be perfect. They just don't come any better than Saad. More

Best customer service! Saad Mubarak, have been my service adviser for the past 9 years and all ways exceeded my expectations! Thank you Hendricks BMW, keep up the great work Saad Mubarak, have been my service adviser for the past 9 years and all ways exceeded my expectations! Thank you Hendricks BMW, keep up the great work. More

Ryan hinkel best service technician I want to personally thank Ryan hinkel for servicing my car for the last 8 years. His knowledge and experience is so gratifying to know the level of h I want to personally thank Ryan hinkel for servicing my car for the last 8 years. His knowledge and experience is so gratifying to know the level of his hard work. Everything he had done made it worthwhile paying the extra bit for a well services Bmw that I owned. He is a true asset to your company and should get a raise for his leadership. Kevin G More

Exemplary Level of Service After reading ppynflt review, I am surprised that we are talking about the same people and dealership. This wasn't our first time buying a BMW so I a After reading ppynflt review, I am surprised that we are talking about the same people and dealership. This wasn't our first time buying a BMW so I am accustom to the level of service that you receive when buying a BMW. During this car buying transaction, I worked Travis Flowers in buying our i3 BMW. I am pretty technically savvy and already own one electric vehicle (Volt) so I knew a pretty good bit about the i3 & electric cars in general. Knowing this even though Travis might not have known the very very detailed questions I asked, he made sure to work tirelessly to make sure all my questions were answered and even arranged for us to drive the car for 3 days to ensure that it would work with my wife's daily commute. Through out our buying process (extended test drive & buying a car), Travis made sure that we were taken care of and even gave us his cell phone number to make sure that we could get in contact with him. Travis was the ultimate professional and truly a great service adviser that I would recommend to my closest friends and family. I"m hoping I get the chance to work with Travis again in the futre when we trade in my EV for another i3. More

Sold Me BMW That Broke Down in Less than 24 hrs 2/3/2015 Update 1/30/15: Used Car bought from Hendricks Honda(BMW transferred from Hendricks BMW for purchase) 1/31/15: Car Breaks Down (less than 2/3/2015 Update 1/30/15: Used Car bought from Hendricks Honda(BMW transferred from Hendricks BMW for purchase) 1/31/15: Car Breaks Down (less than 24 hrs later). Dealer says vehicle will be towed to another dealership Monday for repairs 2/2/15: Contacted selling dealership, dealership initially went to for repairs, and destination dealership and noone able to locate car until approximately 3pm (which means car still hasnt been diagnosed) 2/2/15: Contacted by Hendricks and assured everything would be resolved. 2/3/15: Contacted dealership early AM, still no diagnosis. 2/3/15: End of business day. No update or follow up calls from any of the three dealerships involved to provide a status on newly purchased car that broke down less than 24 hrs later (no sense of urgency). 2/4/15 Update 2/4/15: Contacted by GM of Hendrick Honda of Hickory (dealership that sold BMW). He was very apologetic but unable to provide status of car, because he has not been able to obtain an update from Hendricks BMW. Assured me that issue has been escalated. 2/4/15: Received a call from BMW service department saying it is a injector issue, but there is no ETA on repair. Diagnosis with no resolution is not a proper diagnosis??? Have not received any direct communication from BMW GM or Service department manager. BMW has had car 3 days and cannot provide an ETA for a repair? More

BMW Customer Pledge? Good luck at Hendrick BMW Your buying process is going to be amazing. Hendrick BMW is going to treat you like royalty when you buy a car from them. Good luck when Hendrick BM Your buying process is going to be amazing. Hendrick BMW is going to treat you like royalty when you buy a car from them. Good luck when Hendrick BMW needs to stand behind the service they provide. Bought 2011 BMW, my dream car. It is now going on 3 years of my “dream car” which I purchased from, and I have had all services provided by Hendrick BMW on Independence Blvd Charlotte, NC. Friday, September 5, ABS/BRAKE light comes on as I am driving. I call for service. Service agent, Travis Flowers, gets my car for service Monday, September 8th. Tuesday, September 9th, I hear no updates from Travis. I leave him a voicemail. Wednesday, September 10th, I hear no updates from Travis, I leave him a voicemail. Thursday, September 11th, Travis calls to let me know my car is ready, and that Hendrick BMW has replaced a defective rear speed sensor. I asked Travis why he did not keep me updated, and did not return any of my calls, his answer was “I guess I didn’t get them.” Friday, September 12th, I pick up my car from Hendrick BMW, heading home for the weekend. BING! Same ABS/BRAKE light comes back on. I call Travis Flowers to let him know, and I get his voicemail. SHOCKER! Monday morning, September 15th, I call Travis and get his voicemail. Tuesday, September 16th, I call and ask for Travis’s manager, Rusty Reeves. Rusty apologizes for Travis’s poor communication, and schedules for me to bring my car back to Hendrick BMW Thursday, September 18th. Thursday, I drop my car off with service manager, Rusty Reeves, who shuffles me off to “his most experienced service agent,” David Owen. David takes my car, asking the same questions as the previous week, and lets me know there is a recall on my model. Why did Hendrick BMW not bring that to my attention when they had my car for a whole week prior? Rusty and David tell me it is rare that a customer has to bring their car back with the same lights/errors so quickly, that usually Hendrick BMW is so proficient with diagnosing errors. Here is it, week 2, my car is back at Hendrick BMW for the same lights. David calls Friday, September 19th, to let me know my car is going to take past the weekend to repair, and handle the recalled part. David says he wants to keep it a day longer to drive it, and ensure the lights don’t come on again. Thursday, September 25th, David calls to let me know my car is ready. The recalled part has been replaced, and the other rear speed sensor is the reason the ABS/BRAKE light came on again. I am assured my Rusty and David that Hendrick BMW has checked over my car to make sure the lights/errors are not to return. Friday, September 26th, I am driving to work. BING! Same ABS/BRAKE lights. By now, it is into the 3rd week, and I am trying to understand if there is another rear speed sensor that needs replaced? After all, I am just a young woman, and they will treat you as such when you take your car in for repairs. I call David, who is not in the office yet, and the service agent asks me if I want to schedule another time to bring my car for service. I asked her to have service agent, David Owen, and service manager, Rusty Reeves, call me back. Rusty calls hours later to schedule a time for me to bring my car back for service. REALLY? Service manager, this is how you handle the same lights for the 3rd week in a row? For all those keeping count, this is the 3rd time the SAME ABS/BRAKE light has returned on in 3 weeks. For those keeping count, Hendrick BMW has had my car more in the month of September 2014 than I have, for the same ABS/BRAKE light. I will NEVER set foot back in Hendrick BMW on Independence Blvd in Charlotte, NC to listen to empty promises and be treated like a dumb female. Warning for anyone looking for the BMW Customer Pledge from Hendrick BMW. As you can see, when it comes to reoccurring repairs, they are just at a loss and so is the customer service that comes along with their knowledge of the repairs. More

Great Performance in a Unique Situation I needed to help a good friend find a specific car and after a lot of looking, found something for her at Hendrick BMW. After a bumpy start with one I needed to help a good friend find a specific car and after a lot of looking, found something for her at Hendrick BMW. After a bumpy start with one pre-owned sales advisor, I connected with Graeme Bosch and it was smooth sailing after that. Within a couple of phone calls between Graeme, my friend in Georgia, and me, we had a deal that satisfied everyone involved. By the following day, my friend came to Charlotte, saw her new car and drove home smiling. Nice job, Hendrick!!! More

Got a better deal and experience with another dealer Was going to buy 2014 BMW 328 from Hendrick. Started out very friendly and I was using Truecar. Went into dealership and everyone was friendly. The Was going to buy 2014 BMW 328 from Hendrick. Started out very friendly and I was using Truecar. Went into dealership and everyone was friendly. The car I wanted was sold. So I was looking at other options and found another one that I would go with. I had a trade in, I bought in KBB, Edmunds, and NADA which all had my trade in value $10k. Hendrick came back with a way low trade quote. They advised they use autotrader values. I advised I never heard of that before, but hey it's their business and can use whatever they wanted. I advised them I would just keep my car and thanks. Jay Cardwell actually talked my trade down so much I did tune him out. At this point his credibility was gone with me. Of course they came back a good bit higher for my trade. Okay let's keep talking. I advised I would come down a little on my request for trade, but they would have to come up more. They wouldn't so I left. Soon as I get home I get a call, the car I wanted financing feel through and was again available. I said cool if you can give me more on my trade I'll come back. They didn't. So I didn't go back. A couple days later was end of the month so they called back and would go up another $500 on trade. I didn't shop around much at first but since I didn't feel Hendrick was the best deal available I shopped around a little more, and was able to get a 2014 BMW 328 from another dealer I got $200 more than Hendricks best on my trade and $400 of Hendricks best quote, plus their dealer fees were less than Hendrick. I also got the Performance Center Pickup. My wife went to Hendrick Mercedes looking for a CLA. We were not very happy with either dealer. We felt they were both very pushy and we didn't want to give either any of our business. My wife did get the CLA through Felix Sabates. All in all we are glad Hendrick didn't get our business because we got better deals elsewhere. This is just our experience of two separate Hendrick dealers. Know going in they will try to use autotrader for trade value, but don't accept their insulting extreme low ball offer, they will come up. Also know if Hendrick doesn't want your business other dealerships will. More

I have had follow-up discussions with John Rotalsky and Todd Nolan regarding the car in question in my Jan 22 review. The dealership went the extra mile and were able to secure the car and deliver it to me Todd Nolan regarding the car in question in my Jan 22 review. The dealership went the extra mile and were able to secure the car and deliver it to me on Fr Jan 24. The effort to solve the problem was superb and I am quite satisfied with the entire experience now. The dealership demonstrated the very high quality of excellent service that is expected from BMW. They went to work on the problem and were able to solve the issues to my complete satisfaction. I would be pleased to highly recommend these individuals and this dealership to others. Solving problems is a large part of quality service and this experience is a perfect example of such a solution. Thus I have now rated the dealer with the highest scores. More