Hendrick Chevrolet Hoover - Service Center

2018 Tahoe# about it brand new I bought a of brand new 2018 Tahoe premier the bumper came off they replaced a bumper but with a different color Bumper that doesn’t match up with t I bought a of brand new 2018 Tahoe premier the bumper came off they replaced a bumper but with a different color Bumper that doesn’t match up with the Tahoe they put a Plasket bumper on there and I am not pleased More

Great customer service I like the way you remodel the service center. A man name Gary Nelson met me at my car as I pulled up and directed me on where to go. Nice touch. I like the way you remodel the service center. A man name Gary Nelson met me at my car as I pulled up and directed me on where to go. Nice touch. More

I am giving this survey I went in for oil change and come out with a new Tahoe I was in a lease vehicle now I am buying this one and I had great customer service I was in th I went in for oil change and come out with a new Tahoe I was in a lease vehicle now I am buying this one and I had great customer service I was in there and approved for a new car within 45 minutes great service thank you More

Oil change, tire rotation, factory recall, and engine light Patrick Johnson was a pleasure to deal with. He was friendly, honest, and helpful. He was a good communicator and someone that we look forward to wo Patrick Johnson was a pleasure to deal with. He was friendly, honest, and helpful. He was a good communicator and someone that we look forward to working with in the future. More

They scratched my vehicle during a scratch repair IMG_1661.JPGIMG_1693.JPG I left my vehicle with Hendrick about a month ago. They were supposed to repair a small scratch on my passenger door. It sat IMG_1661.JPGIMG_1693.JPG I left my vehicle with Hendrick about a month ago. They were supposed to repair a small scratch on my passenger door. It sat at Hendrick for two weeks and after numerous calls they finally told me to pick it up and they would schedule a day for this repair. I scheduled the date for about a month out. I dropped my vehicle off at 8AM on a Monday (the date and time for my appointment). I gave them a couple of days and with no response capped them. Tyler Thrash told me that it wasn't done and he couldn't make them work any faster. I called him back two days later and he said it would be done later that day. I showed up Friday night to pick up my 2017 SS 1LE with 1800 miles, and it was extremely dirty, and had dirty hand prints all on the inside. When I got my car home, I realized that there were two scratches on the vehicle and immediately notified Tyler Thrash. That was one week ago. I wouldn't recommend anyone buy a vehicle from this dealership. If you have a paint issue, I wouldn't take it here for repairs unless you want additional scratches and a very dirty This is the worst service I've ever experienced. I've also complained about this to many people and several have also had bad experiences here. After this service I'm also going to advise these other people to submit a review to shed light on this dealership. More

Excellent Service - timely and accurately I just had my first service on my Tahoe and the service experience was fantastic - Professional, timely and accurately serviced. Awesome! With the pro I just had my first service on my Tahoe and the service experience was fantastic - Professional, timely and accurately serviced. Awesome! With the professional sales staff and efficient service department - this dealership is AWSSOME. More

Repair Services We recently had our Buick repaired and the staff in the repair/services shop are above the rest - outstanding; Sheryl - our repair specialist provide We recently had our Buick repaired and the staff in the repair/services shop are above the rest - outstanding; Sheryl - our repair specialist provider us a loaner without us asking and also provided her cell # for immediate contact, she kept me and my wife updated at all time. We had used Royal Buick a month earlier and didn't like the services nor the customer service staff; not sure if this is your normal service approach, but you sure got it right with us; highly recommend you Guys at any time!!! Jim & Candice B.; More

Service experience The service center works diligently to get the work done on my car in a timely, professional manner. They're always willing to help and keep me infor The service center works diligently to get the work done on my car in a timely, professional manner. They're always willing to help and keep me informed of needs or problems with my car. They perform factory recalls in an appropriate time frame and they fix things that I may have missed. The mechanics are awesome and the ones I've dealt with are straight forward and honest. I like that!! More

Paul Borge is the best! I purchased my Dodge Charger at the end of 2012 and ever since the guys in the service department and body shop have always gone the extra mile. They I purchased my Dodge Charger at the end of 2012 and ever since the guys in the service department and body shop have always gone the extra mile. They are always so personable and helpful. It is always a happy experience to visit this shop. Paul, Jimmy, and Todd are like family now. More

Happy service experience I brought my Corvette to Hendrick Chevrolet for service because my car was making some noises I was unfamiliar with. My service advisor, Joseph, spent I brought my Corvette to Hendrick Chevrolet for service because my car was making some noises I was unfamiliar with. My service advisor, Joseph, spent extra time with me going over the car and explaining to me the issues with the vehicle. They called me from their test drive to be confident that we were talking about the same things. He also spent extra time with me when I picked up my car to make sure I didn't have any questions about more service issues or features on the car that the sales team may have missed or that had arisen since my purchase in September. The service manager, Alex also called and made sure I didn't have any questions and to be sure that all of the issues that I was concerned with had been addressed. Overall my service experience with Hendrick was top notch. More