Hendrick Chevrolet Hoover - Service Center

Very Slow Service I brought my Impala in to have some recall work done on the ignition, so while I was there, I asked them to change the oil. The service tech asked me I brought my Impala in to have some recall work done on the ignition, so while I was there, I asked them to change the oil. The service tech asked me if I was going to wait and I asked him about how long it would take. He told me that it would take long and they would have me out of there in no time. Well, after two and a half hours, I went out and asked how much longer it would be and I was told they were in the middle of it and it would be ready in about 10 minutes. After 45 minutes, I went back out and asked again and this time I was told that it would be much longer. Well, at about the three hour and twenty minute mark I was told my car was ready. I understand that some things take longer to fix once you get into it but be realistic in your time estimates. Rather than sitting for almost four hours, I could have had someone from work come to pick me up, at least I would've gotten some work done. Now, what work they did do was done properly... I guess that's a good thing. More

Poor customer relations Called in to see if they can help me put the codes in on the original stereo on my Suburban. From what I understand this is simply a matter of verify Called in to see if they can help me put the codes in on the original stereo on my Suburban. From what I understand this is simply a matter of verifying your identity and that you own the vehicle, and looking up the code. Hendrick insists that they must charge at least $85 to do this! If they are this mean spirited with Chevy owners like myself (I own two Chevy Trucks, and have owned two in the past, I ONLY drive Chevy trucks!) how do they treat the poor fools that purchase things from them? It's not on the poor gal that did all the legwork trying to get me a better deal, it's on the management there that MUST make their buck. I will still be buying Chevy's, Hendrick, but it will certainly NOT be with YOU! More

Semi Annual Service I brought my car to the dealership today for my semi annual service and as usual they did a great job. I got their a bit late 8:45 or so but they sti I brought my car to the dealership today for my semi annual service and as usual they did a great job. I got their a bit late 8:45 or so but they still got me out in under an hour and a half. When i got there I was many cars back in line so I figured it would be a few hours...but they beat my expectations. More

Great service Helpful, friendly staff, from the mechanic to the service advisor. They were very willing to help me get an issue resolved due to a previous recall/wa Helpful, friendly staff, from the mechanic to the service advisor. They were very willing to help me get an issue resolved due to a previous recall/warranty repair. More

ignition switch I was very satisfied.I love the speed of service,the wait of the service wasn't long,they were very nice to me. I enjoyed the waiting area. I was very satisfied.I love the speed of service,the wait of the service wasn't long,they were very nice to me. I enjoyed the waiting area. More

amazing sales experience and second to none service. The sales experience was awesome. Very knowledgeable staff. Got me in and out as quickly as possibble. I have since went back 3 times to have my truck The sales experience was awesome. Very knowledgeable staff. Got me in and out as quickly as possibble. I have since went back 3 times to have my truck serviced. The service department goes above and beyond everytime! More

everyone was great Dropped my car off for oil change it was ready within an hour! Shuttle picked me up from work so I could get my car! Dropped my car off for oil change it was ready within an hour! Shuttle picked me up from work so I could get my car! More

Because of what seems to be incompetent service people I feel I have no choice but to give a poor review. Funny how when a salesman thought he was going to sell a car I get plenty of returned calls but now feel I have no choice but to give a poor review. Funny how when a salesman thought he was going to sell a car I get plenty of returned calls but now that I want my car taken somewhere else no one knows anything and it cant be released to a towing company until Monday. More