Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Sadly perpetuating the stereotypes of car dealerships I was looking to purchase a new Jeep. I had found a number of dealers all willing to sell at 6% under invoice (see the Jeep Forums for a list if you n I was looking to purchase a new Jeep. I had found a number of dealers all willing to sell at 6% under invoice (see the Jeep Forums for a list if you need, along with copies of actually buyers orders for proof) so I contacted Hendrick because they had a suitable model in stock and were much closer to me than these other dealers. Krista called me and said they would match those offers after speaking to her sales manager but that I needed to come in for that price. I assume this is because some people will get a written offer from a dealer and then go elsewhere to a place attempting to use it as leverage to get an even better deal. I told her I would be in the next day or the day after that. So I called to come up 2 days later (in the window I had given) and she was not there. Brittany helped me and confirmed the car was on the lot and ready to go. I started heading that way (not a short trip I will also add) and asked her to please give me the bottom line out the door price to make sure it matched what Krista had told me and that I would give them a deposit just to make sure someone did not swoop in and buy it at the last second. She asked what I had been told for a price and I told her who gave it to me and the price. I later found out that they trace all calls by phone # and also record them which I think is great so they can have proof of what was said between a buyer and seller. When I told he the price she said she would check and have someone call me. A short time later, Tom, a sales manager called me. I told him all of the above info (he was the one who told me he could hear recordings of the calls) and he informed me that while some dealers will do that price, specifically mentioning Koons in VA, he said the best he would do was MSRP. I asked him why he would not honor the price another manager had agreed to and he basically told me that should I want to save $4000 I should go to Koons. he said they are a much higher volume dealer and will do those deals. My question to you Tom is "have you ever though maybe YOU could be a higher volume dealer if YOU made those deals?" . It is an odd sales tactic to send me to a competitor and one I would think Hendrick's GM should be aware of but more importantly, if they have a recording where Krista told me they would match a price then they should have the ethical integrity to honor it. My advice is this: Shop around. There are dealers who charge hundreds less in "processing" fees and in addition they won't pull a bait and switch on you when you go to complete the transaction. If this is the level of integrity they have there, what do you think they will do when there is some disagreement or misunderstanding when there is no record of the conversation? If I am able to save 10 or 20 people of going through this experience with Hendrick and at the same time they see a loss of market share maybe it will make them reconsider not being people who stand behind their commitments. That is my hope. I will point out, at no time was anyone rude to me and I have no ill will to Tom or Krista even though I do feel Tom should not have reneged on a deal that was made just because he didn't want to do it. More

Greatful Thank you Anabelle Francisco for making my experience at Hendrick so awesome and putting in my my new car within a couple hours. you were extremely he Thank you Anabelle Francisco for making my experience at Hendrick so awesome and putting in my my new car within a couple hours. you were extremely helpful and really nice throughout my visit. I appreciate it. More

Generally pleasurable experience. I found Jeff Stark to be a straightforward and considerate salesman. At no point did I feel as I was being deceived or pressured by him. Once I was pa I found Jeff Stark to be a straightforward and considerate salesman. At no point did I feel as I was being deceived or pressured by him. Once I was passed off from Mr. Stark to the finance department this experience did change for the worse. I felt greatly pressured at this point to purchase an extended warranty after repeatedly saying I wasn't interested in it and felt little respect towards my own opinion and wishes in regards to the extended warranty. More

Muy buena Muy profesional la atención que nos dieron yo lo recomiendo a todos los que quieran ir a comprar un carro ellos le buscan lo mejor . Muy profesional la atención que nos dieron yo lo recomiendo a todos los que quieran ir a comprar un carro ellos le buscan lo mejor . More

Revolutionary pavement for car sales I truly had an amazing experience that was unlike no other, here at Hendrick's. Greg Davis helped me out, and he really made my father and I feel righ I truly had an amazing experience that was unlike no other, here at Hendrick's. Greg Davis helped me out, and he really made my father and I feel right at home. There was no pushing, he heard us and our situation out, but best of all he customized the car shopping experience to fit what we were looking for. Because of Greg and the work done by all of Hendrick's, I now have a 500 Abarth by my side again. During the whole process Greg knew exactly where we were coming from and was talking to us person to person; we weren't just another sale. I would recommend any and everyone who is looking for another car to come here. Although my purchased vehicle is Chrysler, it was a FIAT. The lots were merging if i understood correctly, which didn't hinder the experience at all. More

Purchased used 2017 Jeep Wrangle Worked with Greg who was very knowledgeable about Jeeps in general and offered several options for us to consider. Worked out pricing with David and g Worked with Greg who was very knowledgeable about Jeeps in general and offered several options for us to consider. Worked out pricing with David and got to the price that was great. This is our 5th car from a Hendrick dealership and we have always had a great experience and this was great as well. I would highly recommend Hendrick Jeep if you’re looking for one and ask for Greg. The new finance tool is pretty cool too. No more paper, all signed on a digital desk. More

Great Customer Service!! I highly recommend Anabelle F. she was great. She deserves every bit of the 5 stars plus more. We walked in and she was ready to work with us to find I highly recommend Anabelle F. she was great. She deserves every bit of the 5 stars plus more. We walked in and she was ready to work with us to find Taylor a Jeep. Kristin (Manager) was so nice and so helpful also. Between Anabelle, Kristin and Tim they made our experience great at Hendrick!!!! Highly recommend Anabelle !!! and the team!! Amy/Taylor C More

Renewed my faith in car sales!! Everyone hates the process of buying a new car but Jeff Stark gives credibility & ethics back to the transaction. He is a pleasure to work with and ma Everyone hates the process of buying a new car but Jeff Stark gives credibility & ethics back to the transaction. He is a pleasure to work with and makes you feel at ease and trusted from the second you meet him. I literally took a couple months to decide which car I wanted to buy and he was very patient and never made me feel rushed. His sales skills were spot on and his follow through was impeccable. He has renewed my faith in car sales. I highly recommend you ask for him when you visit Hendrick CDJR of Concord! Thank you Jeff! Lisa E. More

The car salesman that sold the car salesman The car salesman that sold the car salesman. Eddie was absolutely amazing, we came into the dealership knowing that we were going to buy a car th The car salesman that sold the car salesman. Eddie was absolutely amazing, we came into the dealership knowing that we were going to buy a car that day. I have worked in car sales myself so I was not looking forward to any of it. I had my wife and our three-year-old and a check from my bank in my back pocket, Eddie never pushed us into anything he was absolutely amazing, he played cars with my son and found us exactly what we needed and asked for. I Sold Fords for 5 years and was the top rated dealerrater salesman at my dealership. I know what it means to be a great salesman but Eddie is just a great person. We could not be happier with our decision Thanks again for everything The McGaha family More

Bad Deal Numbers game!! Walked out General Manager came out lured us back in and said he accepted our offer...last min 2000. cash down was on the price sheet t Numbers game!! Walked out General Manager came out lured us back in and said he accepted our offer...last min 2000. cash down was on the price sheet told them to remove they added to price. Ended up paying 2000. More than we agreed on last min changes to price did not notice until looking at paper work on way home! 3 1/2 hour drive so disappointed.Bottom line our fault we signed. BUYER BEWARE!! One word to dealer KARMA !!Very dissatisfied customer More