Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Building confidence After a bad experience with a different local dealership I was pretty gun-shy for any new service visits. However, I have now taken my vehicle to After a bad experience with a different local dealership I was pretty gun-shy for any new service visits. However, I have now taken my vehicle to this location on several occasions for everything from very simple maintenance to much more complicated 'surgery' on my interior. They have been very good to work with and I look forward to this relationship when the service of my vehicle requires it in the future. • In general their communication is very good • Their service area is a bit difficult to get a view of (I like to watch what is going on) but looks to be in good order when I can get a peek • The technicians have been very competent • The specific technician that worked on my vehicle for the major interior work appears to have known exactly what he was doing and seems to have done an excellent job • They have been upfront with me on the service needs of my vehicle and have not charged me for work that would have been duplicative based on other needs that arose during my visit • They listened to my concerns based on an ongoing problem and issue with another local dealer and provided as much assurance as they could before they began their work—moreover they kept their word and corrected the damage caused by the other dealer • I have confidence that this dealership can service my vehicle well in the future More

jeep repair JASON WAS A GREAT HELP WITH THE REPAIR OF MY 1999 JEEP CLIMATE CONTROL . I WOULD CALL ON HIM AGAIN IN THE FUTURE IF SO NEEDED JASON WAS A GREAT HELP WITH THE REPAIR OF MY 1999 JEEP CLIMATE CONTROL . I WOULD CALL ON HIM AGAIN IN THE FUTURE IF SO NEEDED More

Excellant Job! Thomas Defeo was my service advisor and he was outstanding! Tom kept me in the loop throughout the diagnostic and repair part of my service visit. Thi Thomas Defeo was my service advisor and he was outstanding! Tom kept me in the loop throughout the diagnostic and repair part of my service visit. This is exactly what I want during a service visit. Timely updates as to what they found out, how much repairs will be, and when my truck will be finished. Thanks for the great experience. More

2019 Chrysler Pacifica No issues with the process. Very easy to work with. Mark did an excellent job. Service was very friendly and everything was done in a timely manner. No issues with the process. Very easy to work with. Mark did an excellent job. Service was very friendly and everything was done in a timely manner. More

Terrible Experince The salesman (PB) changed the length of the lease and the allowed mileage from the original quote, TWICE. The finance director (LB) would not provide The salesman (PB) changed the length of the lease and the allowed mileage from the original quote, TWICE. The finance director (LB) would not provide any quotes in writing. Terrible experience! More

Quick Oil Change and Checkout I dropped off my Wrangler for an oil change and suspension noise checkout. Jeff immediately got me a shuttle ride to my work and the work was perform I dropped off my Wrangler for an oil change and suspension noise checkout. Jeff immediately got me a shuttle ride to my work and the work was performed to my satisfaction. In fact, there was no charge for taking care of the suspension noise (loose anti-sway bar disconnect bolt). I highly recommend seeing Jeff and all the folks at Hendrick CDJR! More

Service repair The experience was very good and one of the best. Jeff and the manager worked with me to make sure that i was satisfied and the repair was working pro The experience was very good and one of the best. Jeff and the manager worked with me to make sure that i was satisfied and the repair was working properly. More

Service was amazing I took my truck in for a factory recall and they got me right in and fixed within an hour. Will definitely come back when I need service again. I took my truck in for a factory recall and they got me right in and fixed within an hour. Will definitely come back when I need service again. More

A great experience with no pressure Working with Greg Davis as my sales rep was a great experience. I feel like I made a friend and had an ally in navigating the purchase of a new vehic Working with Greg Davis as my sales rep was a great experience. I feel like I made a friend and had an ally in navigating the purchase of a new vehicle. Greg is extremely knowledgeable and genuinely knows a lot about vehicles. There wasn't a single question that he wasn't prepared for on any aspect of the vehicle. I feel like Greg really went to bat for me during the purchase of my new truck. Thank you Hendrick Chrysler Jeep Dodge and thank you Greg Davis. John More

Wonderful Experience! I had a pleasant experience I was out of the dearlership in 3 hours with a car! I love my new Jeep Cherokee. thank you I had a pleasant experience I was out of the dearlership in 3 hours with a car! I love my new Jeep Cherokee. thank you More