Hendrick Chrysler Dodge Jeep RAM Wilmington

1/4/20I drove over an hour to go to the dealer I see a 1/4/20 I drove over an hour to go to the dealer I see a Jeep Gladiator Overland for 38000 I speak to a sales rep to speak to the manager long story s 1/4/20 I drove over an hour to go to the dealer I see a Jeep Gladiator Overland for 38000 I speak to a sales rep to speak to the manager long story short they have false advertisement the manager informed me that he cannot honor the price that he has on his lot on this vehicle More

Sold vehicle out from under me Sales Specialist Noel Ayala and Sales Manager Kevin (forgot his last name) are a bunch of characters. Drove to Wilmington from Richlands on Dec 27 to Sales Specialist Noel Ayala and Sales Manager Kevin (forgot his last name) are a bunch of characters. Drove to Wilmington from Richlands on Dec 27 to look at a 2019 Durango. They worked up some numbers but we decided to go through Navy Federal for financing. WE got back home and NFCU approved us for the loan amount on the sale sheet. My wife contacted Mr. Ayala around 6:45 to let him know we had been approved and would be back on Saturday Dec 28th to purchase the vehicle. I contacted Mr. Ayala again on Saturday morning and left him a message that we would be there at 2:00 pm to purchase the vehicle. We received a phone message from Mr. Ayala around 9:30 am returning my call stating that he would see us at 2:00 pm to finish the purchase of the vehicle. I called him again at 10:05 and spoke directly with Mr. Ayala he assured me that he would have everything ready at 2:00 pm for us. When we got there we sat at his desk for an hour then the sales manager Kevin came over told us that the Durango we were to purchase had been sold to someone else. THIS IS PROCESS IS UNACCEPTABLE. Mr. Ayala assured us the vehicle would be ready for US at 2:00 pm. Then the sales manager Kevin wanted to try and sell us something we did not want. Saying he was sorry. The proper action that should have been taken by both was to ask us before we left Friday night if we could leave a deposit to hold the vehicle or when I spoke to my Ayala on Saturday he should have pulled the vehicle off the sales lot at that time. I WILL NEVE DEAL WITH THIS PLACE AGAIN. I DROVE AN HOUR BOTH WAYS AND WASTED 3 HOURS OF MY TIME AND HAD A CREDIT CHECK RAN MY CREDIT FOR NOTHING. I AM TELLING EVERYONE I SEE TO NEVER BUY FROM HERE. I WILL SEE A LOT OF PEOPLE THERE AS I HAVE A LIFE TIME POWER TRAIN WARRENTY ON MY CURRENT DURANGO THAT HAS TO BE SERVICED AT NEUWIRTH DODGE. More

Poor customer service Neuwirth would rather pan off their issues to Chrysler Corp than deal with making things right for the customer. Almost 8hrs waiting over 2 days is u Neuwirth would rather pan off their issues to Chrysler Corp than deal with making things right for the customer. Almost 8hrs waiting over 2 days is unacceptable More

So after buying two vehicles for over $70000I had free So after buying two vehicles for over $70000 I had free oil changes and now they tell me it was up 3 weeks ago and wanted me to pay A bunch of croo So after buying two vehicles for over $70000 I had free oil changes and now they tell me it was up 3 weeks ago and wanted me to pay A bunch of crooks stay away. Too many better dealerships out there More

Tendency to GHOST trumps their poor service I went to Neuwirth to get a fuel pump replaced. They successfully replaced the fuel pump, however, in doing so, they didnt re-attach a fuel return lin I went to Neuwirth to get a fuel pump replaced. They successfully replaced the fuel pump, however, in doing so, they didnt re-attach a fuel return line. This made it so gas spilled everywhere when I filled the tank up. I went back to get that fixed and when told it was fixed, I went to fill up and gas spilled everywhere again. Being in the military, I had to move across the country, so I couldn't wait until they figured this out. The service department offered to pay for services at another Ram dealership. Easy day, I figured. I had it fixed at another dealer and guess what? Neuwirth stops answering phone calls. Still waiting on a return phone call. It's a shame because when you stand in front of them, they have no problem keeping you updated, but when it comes to keeping their word, they ghost you right away. More

Great buying experience I knew exactly what I wanted and Dean Sasser found it, helped me buy it, got it delivered in just a few days and I was out the door in hours. Even po I knew exactly what I wanted and Dean Sasser found it, helped me buy it, got it delivered in just a few days and I was out the door in hours. Even post sale he helped me get the truck bed sprayed, etc Dean is the best!! More

Good info Paige Midgett was very helpful answered my questions about the cars and I would call again when I ready to buy a used car again Paige Midgett was very helpful answered my questions about the cars and I would call again when I ready to buy a used car again More

Horrendous Service It’s almost funny how little they care about taking care of their customers. Can’t get in contact with management. Just do the job 100% Andy would sav It’s almost funny how little they care about taking care of their customers. Can’t get in contact with management. Just do the job 100% Andy would save everyone time and money. Clearly need some team bonding exercises. More

Dream Jeep and Woody is to Blame! Why...because he didn’t just give up on getting me a deal. He kept in touch with me for almost a year and finally we got a great deal!!! He didn’t sto Why...because he didn’t just give up on getting me a deal. He kept in touch with me for almost a year and finally we got a great deal!!! He didn’t stop tryin! Who else does that? I never even heard back from half the salesmen there before...but Woody is your man! More

WARNING!!! I bought a 2006 crossfire convertible from them and a extended warranty 4 months ago,now my back window is falling out and they will not do a thing to I bought a 2006 crossfire convertible from them and a extended warranty 4 months ago,now my back window is falling out and they will not do a thing to help me. It will cost around $2300 ,i well not go back there and I'm warning other people don't go to neuwirth. God country family & u come first?? LOL More