Hendrick Chrysler Dodge Jeep RAM Wilmington

3 cars deep from here. Can’t wait to go deeper! The experience was absolutely outstanding! Check them out! Better than any other CDJR around experience was absolutely outstanding! Check them out! Better than any other CDJR around More

I was in the market to purchase a new Jeep, and the Sales Department NEVER contacted me after attempting to contact them. A sale LOST. I called the sales department several times and spoke with a salesperso Department NEVER contacted me after attempting to contact them. A sale LOST. I called the sales department several times and spoke with a salesperson, who told me they would contact me with information. They NEVER contacted me either by cell phone or e-mail. I, therefore, took my business to another dealership and purchased a new 2020 JEEP Gladiator Overland. I guess selling vehicles are not a priority for this dealership? Or their customer service is just not up to par! If you are in the market to purchase a vehicle, I would definitely NOT recommend Hendrick of Wilmington. I am not accustomed to writing reviews, especially negative ones, but I felt this was important enough. More

I am from out of town and stopped in for a oil change and service on my jeep. I was greeted outside and brought into the service department to the first lady on the right as you go in. I do not remember her service on my jeep. I was greeted outside and brought into the service department to the first lady on the right as you go in. I do not remember her name but she had red hair. I told her what I would like done to my jeep and she offered me a service contract that i refused. She got very short with me and rude. Then told me it would be a two hour wait like since I didn't buy the contract she was going to make me wait HOW RUDE! I will never be back! More

We had used this Dealership before for Service but we recently bought our first vehicle from them. 2020 Wrangler. From the moment we started the process over the internet until we drove away, they couldn recently bought our first vehicle from them. 2020 Wrangler. From the moment we started the process over the internet until we drove away, they couldn’t have been any nicer, helpful or fair. Just an unbelievably easy experience. I fully and wholeheartedly recommend this Dealer for sales AND service. More

Exceptional Dealer I have spent my entire career in the car business, running service parts and collision. I went to a Dealership I knew nobody today and was looking to I have spent my entire career in the car business, running service parts and collision. I went to a Dealership I knew nobody today and was looking to trade on a vehicle they had in inventory. They went out of their way to meet my requirements and cut pricing to numbers I wanted. That just doesn't happen, I got what I wanted for my trade, I paid the amount I felt like the car was worth. All easy no hassle. They did not ask for a survey but I felt so compelled by how well I was taken care of I wanted to write a great review on this Dealership Mark Ellison More

I bought a Jeep in 2008 from them and each time I took it in for service I asked them to do whatever was needed for warranties. I was told when I bought it, it needed transmission service at 30,000 and 60,00 in for service I asked them to do whatever was needed for warranties. I was told when I bought it, it needed transmission service at 30,000 and 60,000 miles. I did this, and as usual when I did service I asked them to do any service necessary for warranty and I also know I commented after this was I did not want to lose any warranties. The 30,000 service is clearly present on a work order and shows fluid changes with the transmission and power train. It also lists Powertrain warranty check. During the next few years I had it serviced at the proper mileage. Being that I worked away from home and it got less than normal miles I was told at some point I lost part of my warranty because it was supposed to have the oil changed by mileage or 3 months which ever came first (a nice scam to get money from the owner regularly whether they need it or not). As shown by all oil and synthetic oil producers their product lasts many times longer than service companies say. I wasn’t told this.. I went in for the 60,000 mile major service and as every time before I asked for everything to be done that maintains warranty. This service changed every fluid in the Jeep and inspects everything in the powertrain as well I had the timing belt and down to the spark plugs changed. This service costed just short of $2,000. Up to yesterday a couple of years and 8,000 more miles. I had a shifter cable break. Should have been changed under the warranty I so carefully protected, or so I thought. I was told by my service advisor Cathrine, that I did not have any powertrain warranty. She checked further and told me I lost my warranty because I had not brought it in for the Powertrain Inspection which checks fluids in the transmission and must be done ever 5 years and within 30 days of the anniversary of the vehicle going in to service. I was never told this but the service person in the past must have reminded me because when I took it in for its major service in 2018 it was within days of that anniversary. I told her I had the powertrain serviced at the proposed time as shown on my paperwork when I paid almost $2000. Now she tells me that I did not ask for the Powertrain inspection by name at the time of the service so it was not done and the warranty was no longer in force. I told her I had never asked for this by name and was never told this. She, obviously saying I was lying said she was looking at the first service which had it listed and it was the only thing I had requested so I was lying and did know bout it. Well, I looked up the paperwork, funny how you keep that when you are trying to keep warranties and saw yes it was listed but what she didn’t say was it was at the same time I had the first major transmission service when I had the fluids changed in the powertrain as well as an oil change. So tough luck I had to pay over $600 to replace a cable that is listed when I googled it for around $300. Then when I looked closer I saw it was her , Catherine who was on the paperwork for the 2018 major service where the powertrain warranty was left off. So the end was even though I had everything that was on the inspection done in a $2000 service and had said please do everything needed to keep the warranty, because I did not say the magic words about the powertrain inspection I lost the warranty. It did not matter all the points were covered, I didn’t say the magic words. I have passed this on to Jeep and to the dealer management maybe they will see better as to what I think happened that she forgot to do the piece of paper for the powertrain warranty when I had my $2000 service and is now trying to cover it up rather than have issues at work. More

I just bought a used 2014 Ram 1500. In less than 4 days it already has a exhaust leak. Go elsewhere....when I call they give me the runaround and refuse to fix a safety issue. A safety issue that is in the it already has a exhaust leak. Go elsewhere....when I call they give me the runaround and refuse to fix a safety issue. A safety issue that is in there safety inspection. Service manager has yet to return my call More

Spoke with general manager to "make things right" and heard the same song and dance! Interestingly too, the published price that was wrong and "could not be fixed because of system restriction" miraculou heard the same song and dance! Interestingly too, the published price that was wrong and "could not be fixed because of system restriction" miraculously got fixed!!! Set the price to lure you in and lie to you when you are on site, so sad! Dealt with their competitor in Burgaw and got an honest and fair deal! More

Old bate and switch sales tactics! Advertise a price on line and in actuality the price is $8000 higher! Crooked business practices! Used factory take offs to boost price! I understand labor should be comp line and in actuality the price is $8000 higher! Crooked business practices! Used factory take offs to boost price! I understand labor should be compensated, but gouging on take offs is laughable!!!! More

We’ve dealt with neurwirth in the past and liked them enough to go back. However, we’re displeased with our latest purchase and how things were handled.. or not handled. We were looking for a car for our enough to go back. However, we’re displeased with our latest purchase and how things were handled.. or not handled. We were looking for a car for our son, a Mercedes that overall looked to be in good shape, except the trunk did not shut all the way on one side. Although it did seal, it did not look that great. We asked if we could take it to get an estimate on what it would cost to fix, being if it was a lot this would be a deal breaker, and our salesperson said he would do that for us. When we arrived the next day, we were told the car had been taken to Port City Collision for inspection of trunk and it would only be about “100 to 500” depending on what they found. We thought this wouldn’t be too bad. Neurwirth said they would not fix the trunk as they couldn’t put anymore money into the car? After purchasing the car, we took to Mercedes dealership that then informed us that was incorrect, that it wasn’t even the original trunk, and would START at $1,000 to be fixed! Also said the oil was dark and murky and needed changed. What money did they put into it?! We thought at least the oil would’ve been checked. The part that really made us unhappy was when I received an email asking if we were happy, I told them what we had found out about the trunk and felt Someone was not completely honesty with us., . that somebody should’ve been able to tell it wasn’t the original trunk when the “estimate” was done? We never heard back from anyone there, and no response to our email. We will probably go somewhere else for our next purchase. More