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Hendrick Honda Bradenton - Service Center

4.9

71 Lifetime Service Reviews

5515 14th Street West, Bradenton, Florida 34207

71 Reviews of Hendrick Honda Bradenton - Service Center

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November 14, 2018

"Navigation update for FIT 2018"

- SandraHuck

Following a difficult time trying to update my navigation, I called Rob Hawley at the Honda dealership. He not only gave me more detailed instructions, he asked me to bring the car over, and he walked me through every step of the process. I have utmost regard for every employee I have met at Honda, but Rob Hawley is absolutely the BEST.

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Recommend Dealer
Yes
Employees Worked With
Rob Hawley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 03, 2018

"Bluetooth "

- Bluetooth

Marc spent 45 minutes out of his day to help me found out what was wrong but took his time and did it thanks again

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Recommend Dealer
Yes
Employees Worked With
Marc Kassel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 20, 2018

"Recall"

- Donna

As always, Tammy is great! Easy to make appointment with her, responds to messages promptly and she explains things clearly. Always accommodating. A #1 rep!!

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Recommend Dealer
Yes
Employees Worked With
Tammy Hines
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Thanks to Lenny Goldman"

- DRB

Monday 10/09 2018, My wife was scheduled for 1st chemo treatment. Battery died when still under Honda warranty. Lenny was able to make replacment arrangement and we were still able to keep appointment for chemo.Thanks Lenny for your compassion. DR BLACKKETTER

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Recommend Dealer
Yes
Employees Worked With
Lenny Goldman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2018

"Thanks Marc for your time"

- Thanks

Marc took his time to help me with my Bluetooth when something odd happened he took his time to make sure it was done right thanks for your help

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Recommend Dealer
Yes
Employees Worked With
Marc Kassel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 05, 2018

"Unusual sound under my 2017 CRV"

- Dick

My appreciation to Ray Rsmon in the service centet for coordinating service on my 2017 CRV. There is a strange rattle, sporadically, in the undercarriage of my car. Ray, Jeff, and Steve were very patient in trying to resolve the concern. Replicating the rattle was very difficult so we never got to the source. HOWEVER, ALL THREE SERVICE TEAM MEMBERS WERE VERY HELPFUL AND PATIENT. Steve gave me advice on how to track the problem and return so they can isolate and correct it. THANK YOU FELLOWS! Dick Picolla

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Recommend Dealer
Yes
Employees Worked With
Ray Romaro, Steve ? And Jeff ? In the service depaartment
September 19, 2018

"MATT WINSLOW FOR PRESIDENT!!!"

- Heathermc86

MATT WINSLOW FOR PRESIDENT!! Ok ok. I'll explain. My initial investment in the Honda world began in 2013. I purchased a Honda Accord Sport & absolutely loved it. Summer of 2015 rolled around & I went in for a routine oil change. After an unexpected car swap, I drove away in my 2015 Accord LX. Even MORE in love. All in all, I've been doing business with this location for 5 years. From the car buying experience, to the service department, I couldn't be happier. I can't remember when exactly Matt Winslow became my 1 on 1 service rep. Nonetheless...That guy deserves a raise &/a promotion! Being a single mother, with a hectic schedule, time is always of the essence. I can call anytime, on any given day & he's never failed to meet every one of my needs. I'm the worst when it comes to scheduling appointments for servicing & it's never posed a problem, so long as Matt's in the building. The time frame I'm there, from beginning to end has been even more spectacular. Clearly, no stranger to my everyday hustle & bustle, he gets me in, gets me out & back on my way to tackle more of life's demanding errands. This is critical when leading a neverending 'on the go' lifestyle. There's no way, I could ever possibly praise or thank him enough for all his hard work & effort. It's because of people like him, investing such a positive attitude, & amazing work ethic & effort, that people can feel worry & stress free when completing their car's routine maintenance! Vote for MATT!😁

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Recommend Dealer
Yes
Employees Worked With
Matt Winslow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"Began with service dept - we also purchased - happy"

- Quasibear

We live about 1/2 way between 4 different Honda dealerships. Not happy with the service department at one, so we decided to try Bradenton. Needed service for our Element, Honda should have NEVER stopped manufacturing them! First phone call to service department was professional, informative, and helpful. We were greeted promptly at our appointment time. Andrew, service rep listened and was attentive to detail. Enterprise Car rental pickup was more than prompt, thank you. While mechanics were working on our airbag recall and 1 other minor item, they promptly called us about another issue they found that needed to be rectified. My immediate reaction was they were trying to increase the bill, but I was very pleased to find out that my husband had indeed been having issues with the transmission occasionally/inconsistently so a valve really did need to be replaced - he just forgot to tell service writer about it. Services all completed promptly, earlier than expected. They were happy that because of our service experience we decided to test drive a new Honda vehicle while we were there. Not quite ready to purchase a new vehicle, the sales rep Dave was very patient, attentive to details, and helped us figure out which vehicles (we chose to drive 2) would fit our criteria. We told that to 3 other dealership sales reps that day (we were test driving 4 different vehicles) that we would not be purchasing that day. Dave listened, no hard sell, no pressure, no rush, answered all our questions. So instead of waiting another month, because of the overall experience with the dealership we decided to go ahead and buy since the vehicle met all our criteria. We felt the final sale negotiations went well - none of that "back & forth" between sales rep and manager making you sit at a desk just "waiting", wasting time. The manager stopped what he was doing and came over to talk to us directly. I'm a bottom line person - he listened & worked well with that & in a matter of a couple minutes (maybe not that long) came to a mutual agreement. The only thing I would have changed would be the way the extended warranty was approached. PLEASE KNOW the other rep who presented it was very professional, listened, was not high pressure but he did not realize we already told both sales rep & manager we do not purchase extended warranties. It was getting late and I just wished that that particular process was included before the initial final purchase agreement was finalized with Gabe. I realize it (the order of sales process) might work for most folks, especially those financing, just did not work for me. Again, NOT any of the staff or management's fault whatsoever, I will be recommending all of them - hence reason I'm writing this now. Being a bottom line person I thought we were there before they were. We're happy.

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Recommend Dealer
Yes
Employees Worked With
Dave Casey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Andrew in service is not listed above. Gabe the manager not listed either. Also many other staff were very attentive & made sure we found everyone & everything we needed.
August 21, 2018

"Quick Fix by Tammy"

- wwwachob

Yesterday my Honda Accord broke down. I called Tammy (our service coordinator) and with in minutes she found the parts need for the repair and scheduled an appointment for the repair. The repair was completed in less than an hour and I was on my way. Tammy went the extra mile for me. Thanks.

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Recommend Dealer
Yes
Employees Worked With
Tammy Hines
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 16, 2018

"Blue tooth program"

- Aglc0707

I bought my car in saint Pete and now live in Bradenton and was having a hard time figureing our how to use some of the features on my car so I stop into Hendricks Honda Bradenton and spoke with rob Hawley and he stopped what he was doing to come out and help me and I’m very thankful for his help, I recommend anyone who has any Honda car needs to stop in and see him today!!

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Recommend Dealer
Yes
Employees Worked With
Rob Hawley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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