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Hendrick Honda Bradenton - Service Center

4.8

65 Lifetime Service Reviews

5515 14th Street West, Bradenton, Florida 34207

65 Reviews of Hendrick Honda Bradenton - Service Center

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September 19, 2018

"MATT WINSLOW FOR PRESIDENT!!!"

- Heathermc86

MATT WINSLOW FOR PRESIDENT!! Ok ok. I'll explain. My initial investment in the Honda world began in 2013. I purchased a Honda Accord Sport & absolutely loved it. Summer of 2015 rolled around & I went in for a routine oil change. After an unexpected car swap, I drove away in my 2015 Accord LX. Even MORE in love. All in all, I've been doing business with this location for 5 years. From the car buying experience, to the service department, I couldn't be happier. I can't remember when exactly Matt Winslow became my 1 on 1 service rep. Nonetheless...That guy deserves a raise &/a promotion! Being a single mother, with a hectic schedule, time is always of the essence. I can call anytime, on any given day & he's never failed to meet every one of my needs. I'm the worst when it comes to scheduling appointments for servicing & it's never posed a problem, so long as Matt's in the building. The time frame I'm there, from beginning to end has been even more spectacular. Clearly, no stranger to my everyday hustle & bustle, he gets me in, gets me out & back on my way to tackle more of life's demanding errands. This is critical when leading a neverending 'on the go' lifestyle. There's no way, I could ever possibly praise or thank him enough for all his hard work & effort. It's because of people like him, investing such a positive attitude, & amazing work ethic & effort, that people can feel worry & stress free when completing their car's routine maintenance! Vote for MATT!😁

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Recommend Dealer
Yes
Employees Worked With
Matt Winslow
5.0
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September 14, 2018

"Began with service dept - we also purchased - happy"

- Quasibear

We live about 1/2 way between 4 different Honda dealerships. Not happy with the service department at one, so we decided to try Bradenton. Needed service for our Element, Honda should have NEVER stopped manufacturing them! First phone call to service department was professional, informative, and helpful. We were greeted promptly at our appointment time. Andrew, service rep listened and was attentive to detail. Enterprise Car rental pickup was more than prompt, thank you. While mechanics were working on our airbag recall and 1 other minor item, they promptly called us about another issue they found that needed to be rectified. My immediate reaction was they were trying to increase the bill, but I was very pleased to find out that my husband had indeed been having issues with the transmission occasionally/inconsistently so a valve really did need to be replaced - he just forgot to tell service writer about it. Services all completed promptly, earlier than expected. They were happy that because of our service experience we decided to test drive a new Honda vehicle while we were there. Not quite ready to purchase a new vehicle, the sales rep Dave was very patient, attentive to details, and helped us figure out which vehicles (we chose to drive 2) would fit our criteria. We told that to 3 other dealership sales reps that day (we were test driving 4 different vehicles) that we would not be purchasing that day. Dave listened, no hard sell, no pressure, no rush, answered all our questions. So instead of waiting another month, because of the overall experience with the dealership we decided to go ahead and buy since the vehicle met all our criteria. We felt the final sale negotiations went well - none of that "back & forth" between sales rep and manager making you sit at a desk just "waiting", wasting time. The manager stopped what he was doing and came over to talk to us directly. I'm a bottom line person - he listened & worked well with that & in a matter of a couple minutes (maybe not that long) came to a mutual agreement. The only thing I would have changed would be the way the extended warranty was approached. PLEASE KNOW the other rep who presented it was very professional, listened, was not high pressure but he did not realize we already told both sales rep & manager we do not purchase extended warranties. It was getting late and I just wished that that particular process was included before the initial final purchase agreement was finalized with Gabe. I realize it (the order of sales process) might work for most folks, especially those financing, just did not work for me. Again, NOT any of the staff or management's fault whatsoever, I will be recommending all of them - hence reason I'm writing this now. Being a bottom line person I thought we were there before they were. We're happy.

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Recommend Dealer
Yes
Employees Worked With
Dave Casey
5.0
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Other Employees : Andrew in service is not listed above. Gabe the manager not listed either. Also many other staff were very attentive & made sure we found everyone & everything we needed.
August 21, 2018

"Quick Fix by Tammy"

- wwwachob

Yesterday my Honda Accord broke down. I called Tammy (our service coordinator) and with in minutes she found the parts need for the repair and scheduled an appointment for the repair. The repair was completed in less than an hour and I was on my way. Tammy went the extra mile for me. Thanks.

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Recommend Dealer
Yes
Employees Worked With
Tammy Hines
5.0
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August 16, 2018

"Blue tooth program"

- Aglc0707

I bought my car in saint Pete and now live in Bradenton and was having a hard time figureing our how to use some of the features on my car so I stop into Hendricks Honda Bradenton and spoke with rob Hawley and he stopped what he was doing to come out and help me and I’m very thankful for his help, I recommend anyone who has any Honda car needs to stop in and see him today!!

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Recommend Dealer
Yes
Employees Worked With
Rob Hawley
5.0
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July 27, 2018

"First class service on all fronts."

- Eugene

After my recent experience with Hendricks Honda service in Bradenton I feel compelled to write this review and sing the praises of this dealership. After having them take care of my Honda for close to ten years and invariably getting friendly, courteous and highly accommodating service they recently went "above and beyond the call of duty" in a major repair case, saving me $6000 . For this and many other reasons I would recommend them highly to any car owner.

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Recommend Dealer
Yes
Employees Worked With
Tammy Hines
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 06, 2018

"Sales rep rob"

- George

Sales rep was very helpful. Resolved all issues in a timely fashion. Explained and reviewed procedures for phone setup. Very knowledgeable and courteous. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Rob Hawley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2018

"Purchasing a new Honda Civic"

- Dsepp1025

Purnell was a wonderful salesman and follow through on all the details. I give him a five star plus! I recommend this dealership too many people

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Recommend Dealer
Yes
Employees Worked With
Pernell Engram
5.0
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Tammy Hines
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Knoerzer
5.0
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Robert Stuart
5.0
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June 24, 2018

"Excellent!"

- 6high

Had better experience this time around. Michal Knight was very accommodating and helpful. Taylor in finance was helpful as well. Always very happy with service dept. Lenny took Care of me this time also very helpful. Came in for service ended up buying new CRV. Would recommend Michal to friends and Family. I hope to do business with Michal again. Thanks so much !

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Recommend Dealer
Yes
Employees Worked With
Michal Knight
5.0
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Lenny Goldman
5.0
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Other Employees : Taylor In funanice !
June 19, 2018

"Terrible"

- jamkc

My wife first took her car to Hendrick Honda in Bradenton Florida about 3 or 4 months ago. We have a service contract through Hendrick Lexus where we bought the vehicle and have oil changes invluded up to a hundred thousand miles.Everything seemed fine after the first oil change there were no problems or any issues. Our next scheduled oil change was June 16th. On Wednesday, June 13th, the low oil warning came on. I checked the oil and it was barley registering on the dip stick. I bought a quart of oil put it in the car and checked the oil again and was shocked that it was still a quart low. I put another quart of oil in to get it back to the correct level. My wife immediately contacted Hendrick Honda of Bradenton and let them know of the issue as it was very strange that all of a sudden the car was burning oil and 2 quarts of oil in the last 5,000 miles seemed extremely troublesome. We have owned it for 25,000 miles and 3 years and never had any issues or any previous mechanics tell us about low oil levels in the prevoius 4 oil changes. Hendrick Honda told my wife to bring it in, we already had an appointment scheduled for Saturday, and they would have a look at it and see what was going on. The service manager Bobby was going to oversee our servicing and since we were concerned that maybe not enough oil was put in on the last oil change or perhaps the oil had not been changed at all. We took the car in on Saturday June 16th for the oil change and to have the rear brakes replaced at 9am. Bobby and Matt said they would have everything done that day. That afternoon around 3pm Matt called to let us know they were having some problems with the calipers on the brakes and the car was not going to be ready. He could not give an ETA on when it would be done be Monday, or if it would be done on Monday at all. This was concerning as we had just bought it in for oil change and brake replacement that we were assured would be done same day and now they couldn't be certain if it would be done in 2 days? Matt said the oil hadn't been changed yet so they didn't have an answer on why it was 2 quarts low. He did off handedly mention that some Lexus' burn oil and its a known issue. We were not happy at this point since we dropped the car at 9am and this was 3pm and the main issue of the oil consumption still hadn't been addressed in the 6 hours they had the car. At this point my wife informed them that when she thought back about scheduling this oil change, she had noticed that her car was checked as a 4-cylinder when in fact it is a six-cylinder on their website. She corrected the mistake, but got to thinking that perhaps whoever entered this information had done so based on the first oil change and perhaps a mistake was made and the technician thought it took less oil as 4-cylinder,l does take less oil. This would have been reasonable and again since no damage was done my wife and I understand mistakes happen. But no, we were assured the correct amount of oil was used last time and this issue with the brakes was unusual and they weren't sure why the calipers froze. I find this hard to believe on a car that we've never had an issue with burning oil that all the sudden after we take it to Hendrick Honda in Bradenton we have an issue where it burns 2 quarts of oil over 5,000 miles. I also have a hard time believing that they had an issue with our calipers on our rear brakes all of a sudden at 3pm when we are supposed to get the car at 4pm. They had the car for 6 hours at that point and the main reason for bringing in the car, the oil change, wasn't done. How were we going to get the car at 4pm? I am of the opinion that they broke the calipers or damaged them when they were inspecting the brakes and they didn't have the parts that they needed and they knew early in the day. Therefore, they waited on the oil change as the car wasn’t going to be done same day anyway and waited to call us until 3pm. They provided no answers to what the problem was or how we had gone from same day service to the car may not being ready Monday. Either way they were not truthful with us. Seems to me like probably the employees made a mistake which isn't great since we were in from a previous issue but just be upfront and honest with us. My wife and I were growing tired of the excuses and felt we were not being told the truth. On Monday my wife called to check in on the vehicle and Matt let her know that it would be done in the afternoon. We still hadn't heard from Scott and hadn't talked to Scott throughout the servicing, even though he said he was going to be taking the lead on this since he was the service manager. When we came to get the car there was again no explanation on what took so long or what caused the calipers to freeze other than, "sometimes the brake calipers fail and seize we don't really know what causes it.". When I asked again about the car being low 2 quarts of oil since the last oil change we were again told "we're not sure whay caused it." It was very nonchalant and not reassuring that we wouldn't have an issue going forward. We were extremely frustrated at this point because Bobby was being so casual about what seemed like a major issue to us (the car suddenly burning so much oil). Again we were told some Lexus' are known to burn oil. I restated again how i don't understand how after three years, 25k miles, and 4 oil changes the car suddenly started burning oil at an astonishing rate and I got a shrug. The lack of concern that our car would be burning that much oil and to pass the blame on to Lexus was appalling. His lack of concern indicated to me they are not being truthful and knew that the lack of oil was the result of the technician not putting enough oil in on the last change. When they pulled the car in for our inspection we noticed some damage on the front end. When I pointed it out, Bobby immediately ran over and got a report we had never seen from when they were checking the car in and did a walk around. He showed where the damage was circled on the form. We had never seen or signed the form and we did not participate in the walk through, this was later acknowledged by Bobby. At this point, Matt told us that he was the only one that drove the car. I ended the conversation as I knew for a fact there were two people that I saw drive the car on Saturday before Matt drove the car today. I went into the main lobby of the car dealership and asked to speak with the general manager. Scott came in with Bobby and asked me what the problem was. My first question to Scott was, "if you were to do a walk around of a customer's car before they were dropping it off and you found some damage and reported it on a form don't you think it would be reasonable to go over that form with the customer and have them sign the form acknowledging the damage?" He stated that yes, this would be a reasonable policy to go over any damage and have a customers acknowledgement. Bobby interjected at that point and let both me and Scott know that this was not the policy at Hendrick Honda of Bradenton. It seems odd that the general manager and the service manager are not on the same page on what seems like a reasonable and basic policy. I'm supposed to hear from Scott today on getting the car in on Saturday to be looked at by a detailing professional to see if he can ascertain if the damage was done recently? How the damage was done? Not sure how someone would tell that? Scott also let me know that there are video cameras in the bay. However Bobby already told him the damage on the car was very low and may not be visible on camera. Unfortunately at this point I don't believe anything that Hendrick of Bradenton tells me. It's extremely unfortunate that I have a service contract with Hendrick and now I no longer have any confidence to take my car to be serviced there. We have to return for a third visit to try and fix the damage from the 2nd visit which was a follow up to an issue with the first visit. Either this is a series of unfortunate coincidences or it is a series of mistakes by Hendrick Honda of Bradenton and their unwillingness to acknowledge or accept responsibility has led to a compounding of errors and a terrible customer experience.

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Recommend Dealer
No
Employees Worked With
Bobby Moore
1.0
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Matt Winslow
1.0
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June 08, 2018

"Best place to buy a car."

- Teri k

We have always bought our cars here. We like dealing with Mike King and all of the folks in the sales department. Service Dept is fast and professional.

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Recommend Dealer
Yes
Employees Worked With
Mike King
5.0
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