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Hendrick Honda
Charlotte, NC
2,856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 16, 2020
Very knowledgeable and prompt. Very good job of customer service. Had opportunity to look at a possible new car as well. They’re all very knowledgeable and professional. service. Had opportunity to look at a possible new car as well. They’re all very knowledgeable and professional. More
by bkelly
Employees Worked With
Emily Dover
Helpful July 16, 2020
The service department is always ready and clean. The employees are always kind and knowledgeable of whatever your car may nèed. I highly recommend this service department. employees are always kind and knowledgeable of whatever your car may nèed. I highly recommend this service department. More
by ronald.averette
Employees Worked With
Clarissa Parks
July 15, 2020
Trading after 16 years This is my 1st car purchase in 16 years!!! During this time, my husband passed and my son has been helping me with this project. He researched what This is my 1st car purchase in 16 years!!! During this time, my husband passed and my son has been helping me with this project. He researched what he thought I needed and we visited several other lots, but we kept coming back to the Pilot. When he found this one, I was somewhat intimated by the Hendrick name, but much to my surprise everyone at the dealership was very nice. I could tell when I spoke with Sam Anders on the phone he was the right person for me. He answered all my silly questions and appeared to have plenty of patience. Absolutely no pressure. The same with Joseph Gamati - very polite and very helpful in helping me understand all that paperwork. It took 3 hours from start to finish and I drove home in my new Honda Pilot. Best experience EVER!!!!! More
by carolcampbell50
Employees Worked With
Sam Anders, Joseph Gamati
July 14, 2020
Stand behind you Customers I am on my 7th Honda, 4th from Hendrick Honda. My 2017 Pilot was due for routine service at 55k miles. One other twist, I began getting an Emissions A I am on my 7th Honda, 4th from Hendrick Honda. My 2017 Pilot was due for routine service at 55k miles. One other twist, I began getting an Emissions Alert Light whenever it would rain. I had them run a diagnostic test and they told me I had carbon build up on the Direct Fuel Injectors and that it would require new injector heads (Quite Expensive). I has taken this car to Hendrick religiously for service, so I was surprised that service to these was never called out as part of the service plan. After a bit of back and forth, I requested it be escalated up the Service Chain. The Sales GM whom I have know for years put me into a rental so I could get back to work. After a few hours they contacted me and let me know that hey would be taking care of the cost to replace the injectors. They stood behind their reputation and customer service excellence. For anyone that reads this, Ask to get the Injectors Cleaned at 30k as per the Service Manual. More
by RC_Steeler_Guy
Employees Worked With
Ryan Johnson, Sean McLane, Chris Curran
July 13, 2020
Love my Accord sport! I bought the new body style Honda Accord sport. I love this car! My sales guys were Jay and Tanner, they did a wonderful job going over all the featur I bought the new body style Honda Accord sport. I love this car! My sales guys were Jay and Tanner, they did a wonderful job going over all the features and benefits. I would highly recommend seeing one of these guys for you next car. Get a Honda certified car! They also have a really great service department. More
by Thadius99
Employees Worked With
Jay Levin, Tanner Fisher, Joseph Gamati, Robert Nicholson
July 13, 2020
Excellent service Dropped my pilot off for service, picked it up ready to go! Always have the best experience with the whole team. They did everything they promised to Dropped my pilot off for service, picked it up ready to go! Always have the best experience with the whole team. They did everything they promised to keep my vehicle sanitized. More
by Thadius99
Employees Worked With
richard peacock, Chris Curran, Robert Nicholson
July 12, 2020
So glad I made the trip to Hendrick Honda Charlotte I was looking to trade in my 2008 Odyssey for a newer model. I found one on the Hendrick Honda website and drove from Winston-Salem to Charlotte to t I was looking to trade in my 2008 Odyssey for a newer model. I found one on the Hendrick Honda website and drove from Winston-Salem to Charlotte to test drive a 2017 SE Special Edition. Dorian Gordon kept in contact with me to ensure I had all the information I needed on the van before I drove down. While there, I was greeted with the best car salesman I have ever met, Tony Howsare. He was so kind and pleasant, ensuring that I was given a thorough review of the van before and after I test drove it, noting all the differences and upgrades from my '08. He was easy to talk to and negotiate with. Since I apparently only buy a vehicle on average every 12 years, I wanted take the time to recommend him to anyone out there who wants to have a pleasant buying experience with a very experienced and knowledgeable salesman. Tony is the best! More
by redclover44
Employees Worked With
Dorian Gordon, Tony Howsare
July 11, 2020
Absolutely amazing customer service! Always love coming to Melissa for a car. They were quick, efficient, and friendly. Best of all, I got a great price! to Melissa for a car. They were quick, efficient, and friendly. Best of all, I got a great price! More
by Mfbond93
Employees Worked With
Melissa Evans
