Hendrick Honda of Charleston

I first went to the internet and connected with Brett. He emailed me within and hour and gave me an internet price which was much lower than two other dealers that I had emailed. Two days later we went t He emailed me within and hour and gave me an internet price which was much lower than two other dealers that I had emailed. Two days later we went to the dealer and test drove the car similar to the one we wanted and it was just as we hoped, the car was great although not the interior that we wanted. Brett said that he would get us car with our interior within two days and he did. We picked up the car in three working days after the test drive, great job. More

First of all my wife, Pam, and I didn't really go to First of all my wife, Pam, and I didn't really go to purchase a new car that Saturday afternoon. We were just going to start the "looking" proce First of all my wife, Pam, and I didn't really go to purchase a new car that Saturday afternoon. We were just going to start the "looking" process. Rick Hendrick Honda was our first dealership to visit. Bob Hamlin came up to us soon upon arriving. He showed us the Honda Civic which was the car we wanted to see first, and after determining it was to small for our needs, we looked at the Honda CR-V. Bob was very patience with us taking the time to show us every CR-V on the lot. We decided that we liked the CR-V so much that we didn't want to look anywhere else. With .9% financing for 60 months and $2,500.00 for my 10 year old JEEP we closed the deal, and took our CR-V to its new home. Great product + great salesman + great financing = happy custmer! Derrick, Pam and Pollyanna Horres More

The process of buying a vehicle could not have been made any easier than Brett Tillman and Rick Bowers made for me. From the start, I gave Brett an idea and a price range of what I was looking for, and Bre any easier than Brett Tillman and Rick Bowers made for me. From the start, I gave Brett an idea and a price range of what I was looking for, and Brett went above and beyond my expectations. He did all the work,instead of me stressing out trying to find the "right" car. The entire experience was efficient and hassle free. Brett found the perfect car for me and in the price range I gave him. I could not have been happier with the outcome. Brett even took the initiative make sure I got lunch and brought over a couple slices of pizza. In the future, Brett and Hendrick Honda will continue to recieve my business as well as great referrals to my friends and family. Thank you so much to Brett Tillman and Rick Bowers, you guys are the best! More

I first had asked for Ernie Banks,my son had worked with I first had asked for Ernie Banks,my son had worked with him years ago at that dealership. Ernie was with a customer and introduced me to Bernie Boet I first had asked for Ernie Banks,my son had worked with him years ago at that dealership. Ernie was with a customer and introduced me to Bernie Boettcher. Bernie made me feel right at home and took away all my fears of buying a car. Bernie listened to what I wanted and found just the right Honda Accord 2008 for me. I was nervous about the financing for some reason which wasn't a problem and Bernie keep reasurruring me I was worring for nothing. I was hoping to wait until the first on the year for a car,so this was like a overnight decision to buy a car Saturday.I felt so relaxed and comfortable around Bernie,he made buying a car enjoyable!!!!!!Everyone that was working that day was friendly and spoke to me when they came by.I didn't get to talk with Ernie Banks much,but he came by and made sure that Bernie was taking good care of me! The finance man was super nice(can't remember his name).The only negative thing was my trade in. I understand the problem(speed odom),but still it would have been nice to get something for it! Some other warrents I got helped ease the pain. I will recommended Bernie Boettcher to anyone I know looking to buy a car.Great guy! My son had to take the car for a spin and was bragging about what a great car I had gotten. Thanks Bernie! I love my car!!!!! More

Went here to trade in my wife's Trailblazer for a van. Found a van online that we liked and liked the price. Went to the dealership and test drove and decided to talk about a price. They came back with a Found a van online that we liked and liked the price. Went to the dealership and test drove and decided to talk about a price. They came back with a price and a monthly payment of $450 a month for a 4 year loan, saying they couldn't find anyone that would give a 5 or 6 year loan. $400 the maximum we wanted to pay. They gave the whole what does it have to be to get you into the van speech. My wife said $425, and he left and came back with a $429 number. We gave in because she liked the van and purchased it on what we thought was a $429 for 4 year loan. Now I am looking at our statement and all Rick Bowers did was move the years from a 4 year to a 5 year loan without telling us. So now we are paying $3500 more in interest at $429 for 5 years than we would at $450 for 4 years and they said nothing about that change, just rushed us out the door after taking every second of our time they possibly could while our 2 kids were starving for dinnertime. Also, they made us buy a $1200 warranty on the certified vehicle because they said the bank wanted to make sure we wouldn't have to worry about maintenance. I guess they didn't have too much confidence on thier certifying the vehicle if we needed a warranty. Dishonest ripoffs of a dealership. You should be ashamed at your financial swindling of a Marine trying to buy a van for his wife and soon to be 3 kids. More

As far as customer service and the friendliness rating go, we were greeted immediately and serviced despite the fact our original contact was sick. There was no high pressure sales pitch during the sale go, we were greeted immediately and serviced despite the fact our original contact was sick. There was no high pressure sales pitch during the sale of the vehicle. The salesperson was a great mediator between us and the manager in negotiating a final sale price. One complaint,however,I have is the amount of time it took to finalize the sale. We arrived at 10AM and did not leave with the vehicle until 3:45. Our plans were to go to lunch while they prepared the paperwork but were asked not to because it would only take an hour tops to complete. Big mistake on our part for staying way over the 2 hour mark. More

Brett was great to work with, he was really paitent with us, would recommend him and the dealership to anyone. With my husband and myself schedule, being able to go together was very difficult, but Brett wo us, would recommend him and the dealership to anyone. With my husband and myself schedule, being able to go together was very difficult, but Brett worked really well with us. I am very satisfied with the service I recieved. More

Everyone who works here is extremely friendly and helpful. The only problem we saw was the time it took to buy the car. We had to wait for Bernie as he was with another customer when we came back, helpful. The only problem we saw was the time it took to buy the car. We had to wait for Bernie as he was with another customer when we came back, which was no problem. However, from the time we finished our end of the paperwork after taking a final test drive to walking out the door was a significant wait. More

ALTHOUGH THE PROCESS FOR THE PAPER WORK TOOK A BIT LONGER THAN NECESSARY, THE REST OF THE EXPERIENCE WAS VERY GOOD. FRANK, MY SALESMAN, WAS A BIG HELP AND ACTED VERY PROFESSIONALLY. HE WENT OUT OF HIS WAY TO THAN NECESSARY, THE REST OF THE EXPERIENCE WAS VERY GOOD. FRANK, MY SALESMAN, WAS A BIG HELP AND ACTED VERY PROFESSIONALLY. HE WENT OUT OF HIS WAY TO MAKE SURE I WAS SATISFIED WITH EVERY ASPECT. FIND A WAY TO CLEAN UP THE PAPER WORK PROCESS. More

Bernie was very helpful in my selection. I had seen the truck online prior to coming into the dealership and Bernie was very friendly when greeting my wife and I and helpful in assisting the purchase of my truck online prior to coming into the dealership and Bernie was very friendly when greeting my wife and I and helpful in assisting the purchase of my new-to-me truck. I would recommend Hendrick Honda of Charleston to my friends and family looking for a new vehicle. More