Hendrick Honda of Charleston

Great costumer service. I wasn't even planning to buy a car, I had only gone for the 30,000 mile maintenance on my prior vehicle and I was offered to buy a new car. They worked with me to get the monthly car, I had only gone for the 30,000 mile maintenance on my prior vehicle and I was offered to buy a new car. They worked with me to get the monthly payment wherer it would be worth getting a new car. When we met a reasonable amount, I purchased the new car. More

I was in the market for a new car and wanted to try a Honda. I had been a Nissan customer for 20+ years. Due to some very disappointing experiences with Nissan, friends had recommended Honda. My experien Honda. I had been a Nissan customer for 20+ years. Due to some very disappointing experiences with Nissan, friends had recommended Honda. My experience at Hendrix Honda was way above and beyond a great experience. The salesperson, Paige Suttle, was very helpful and went the extra mile/s to answer all my questions. She was exceptionally friendly and made sure I was given the best service at the dealership. Her managers also were very cooperative and helpful. After the technical aspects were decided, I chose a color (green) that I wanted. The dealership made sure they got this for me which they had to do from their sister dealer in Hilton head. They delivered quickly and as they promised. The service department and all the folks I met at the dealership were right on the mark and very pleasant to work with. I am so happy I chose Honda this go around and not the "other" make car that has lost my business. Honda has won me over! Paige Suttle was a very big part of that experience. More

As much as we all hate the length of time to process the paperwork portion on new car sales I had a most pleasant experience. Sam and Bernard were fantastic to work with and I appreciate the attention to d paperwork portion on new car sales I had a most pleasant experience. Sam and Bernard were fantastic to work with and I appreciate the attention to detail in all aspects of my transaction. I will come back. More

I had a very good experience buying my Honda Fit. I was not pressured at all. They had the car I wanted, and a good stock of colors to choose from. I felt that the salesman worked hard to get the price o not pressured at all. They had the car I wanted, and a good stock of colors to choose from. I felt that the salesman worked hard to get the price of the car to where I was comfortable with the payment. I am very happy with my new car, and with the way I was treated at the dealership. More

It was time for our regular oil change. It's most convenient for us to come on the weekends because we both work from home. Hendrick Honda was more than accommodating in order to get us an appointmen convenient for us to come on the weekends because we both work from home. Hendrick Honda was more than accommodating in order to get us an appointment in the early afternoon on a Saturday--and then were perfectly understanding when we ended up being 20 minutes late. Initially, we were told that we needed various 60,000 mile service and that it would take approximately 3.5 hours and cost around $350. Okay. We accepted and were ready to leave. Greg Engert verified a few things in the computer and determined that we'd had a number of the service options performed during our last visit. As a result, the time would only be 1.5 hours and cost only $150. Needless to say, we were gratified at the honesty (how often do you take your car in and get told it will be LESS expensive?) and friendliness of the staff. A perfect experience, overall. More

I went shopping for a new car and have always heard how great Hondas are. Without knowing much about this dealership, I gave them a shot. They provided me with excellent service and made me feel very comfo great Hondas are. Without knowing much about this dealership, I gave them a shot. They provided me with excellent service and made me feel very comfortable with my purchase. I will definitely refer others to this dealership. I also had a pleasant experience in the service dept. Would go back :) More

As soon as I drove into the service center of the dealership I was greeted by Greg. He took my information, asked what I wanted done with my car and got me on my way. The wait wasn't too long for a S dealership I was greeted by Greg. He took my information, asked what I wanted done with my car and got me on my way. The wait wasn't too long for a Saturday so that was nice. I have had bad customer service experiences before, and this dealership always makes me happy I bring my car to them. More

My search for a new car had four main criteria: 1) hybrid; 2) new/really good warranty; 3) my cash budget; and 4) cruise control (odd sticking point, but I can't imagine life without it). I was primar hybrid; 2) new/really good warranty; 3) my cash budget; and 4) cruise control (odd sticking point, but I can't imagine life without it). I was primarily looking at the Prius II and the Honda Insight. I was really pleased to be able to buy a new car (and exactly what I wanted!) at Hendrick Honda. Brett understood that I truly wanted to buy from the Hendrick family as that is where I had bought my first car (1991 Accord LX) 20 years ago, and where I went for every service appointment on that vehicle. He was great at explaining my options and trying to work around my frustrations at matching what i wanted (a 2011 Honda Insight with cruise control) with what i could afford. He showed me a few other options (a few used Civic Hybrids, 2011 Honda Fit) but could tell I just wasn't feeling good about compromising on my new car wish list. He could appreciate my frustration with the dealership 'add-ons' to the on-site Insights, and there were details included in the pricing that I could not justify paying for (like striping and cargo nets). He worked hard with the managers to assure them I was a serious and loyal buyer and to negotiate a good price and trade-in value for me. With some 'stick-to-it-iveness,' 24 hours later, he was able to help me drive off the lot with a brand new Insight LX with all the features I wanted and all within my budget. Brett was very personable, friendly, direct, and when asked for information he wasn't sure of, said so and promptly found the answer. He never devalued the competition (which was refreshing after an exhausting day of hard-edged salesmanship at a few other dealerships) and instead focused on really trying to find a good fit for me. He made himself available on his day off by phone and at the dealership to work around my schedule and followed up appropriately, without being overly aggressive or intrusive into my work day. I am very happy with my decision and pleased that I will be able to continue patronizing the Hendrick Honda Service Center with my new hybrid. I would absolutely recommend Brett and the Hendrick Honda group to any friends who might be in need of a vehicle. More

Stephen was as helpful as I could have ask. Didn't feel like a "car salesman"! I enjoyed his company and his professionalism. The car was not the color I wanted but we worked thru that and I am happy. I ho like a "car salesman"! I enjoyed his company and his professionalism. The car was not the color I wanted but we worked thru that and I am happy. I hope Stephen is happy there as I feel he is an asset to your company. More

I bought my new Pilot in Aug.2009 and have been very happy with the dealership. All though the process of picking my new car and buying it all the people I worked with were great and maid the process happy with the dealership. All though the process of picking my new car and buying it all the people I worked with were great and maid the process easy. Since then bring the car in for regular service has been a plesure,quick and easy. I love my Pilot and the dealership is great! More