Hendrick Kia of Concord

I had a fantastic experience with Josh Cresanta. His service was truly exceptional. He was professional, attentive, and went above and beyond to make sure everything was handled. I highly recommend His service was truly exceptional. He was professional, attentive, and went above and beyond to make sure everything was handled. I highly recommend Josh to anyone looking for top-notch service. More

They talk WITH you, not AT you. Very transparent about transactions and potential costs/fees. Very transparent about transactions and potential costs/fees. More

Samantha provided outstanding customer service and made sure all of my needs were met. However, when I got home, I noticed that my service light was still on. I called Samantha, and although she offered to sure all of my needs were met. However, when I got home, I noticed that my service light was still on. I called Samantha, and although she offered to walk me through resetting it over the phone, I explained that I had experienced the same issue before and the light had come back on. Without hesitation, she invited me to return to the dealership. When I came back on Monday, Casey assisted me while Samantha was helping another customer. Casey quickly identified the issue and explained that my vehicle has two reset buttons, which I hadn’t known before. That information was very helpful. I was especially impressed that after Samantha finished with her customer, she came over to make sure everything had been taken care of. Both Samantha and Casey were professional, knowledgeable, and genuinely committed to ensuring everything was resolved before I left. Their excellent customer service made for a great experience, and I truly appreciate their dedication. More

This dealership is THE BEST that I have ever dealt with. My salesman, John Boccia was professional, accurate, knowledgeable and efficient. It was that same for my finance advisor, Andrew Daley. John even pi My salesman, John Boccia was professional, accurate, knowledgeable and efficient. It was that same for my finance advisor, Andrew Daley. John even picked me up and drove me to the dealership so I wouldn’t have an additional car there. No matter what car I buy in the future it will be from Hendrick. More

I had to take my car in for service and the crew was absolutely wonderful! They never do unnecessary work without talking with me first, they take great care of my car and usually work fast! absolutely wonderful! They never do unnecessary work without talking with me first, they take great care of my car and usually work fast! More

The atmosphere at Hendrick of KIA is pleasant, customer friendly, and always welcoming. I came in for service on my KIA Sorento and was greeted with sincere expressions of we are glad to be here for you Sp friendly, and always welcoming. I came in for service on my KIA Sorento and was greeted with sincere expressions of we are glad to be here for you Spirit of Excellence. My Service Manager served me and my vehicle with the utmost professionalism, respect, courtesy, knowledgeability, and integrity. Each team member of this dealership greeted me as though I am a very integral person in their lives! This is great customer service!!! More

It has been over 10 years since I stepped into a dealership so needless to say there was a lot of handholding necessary as I had many questions in apprehension on whether to invest in the Kia brand. dealership so needless to say there was a lot of handholding necessary as I had many questions in apprehension on whether to invest in the Kia brand. I have to say I was amazed at the patient and professional professionalism of my sales associate Zavier Perry. He answered all of my questions and I had a many, but it was his knowledge of the brand and purchase options they gave me the confidence to purchase a vehicle after six whopping hours at the dealership. I left confident that the Sportage EX was the perfect fit for me. I have to thank Zavier and Lauren and finance for helping this nervous buyer feel confident enough to invest in their brand. Great job guys looking forward to being a new member of the Kia family! More

I recently took my Kia Sportage in because the low tire pressure indicator came on. Since my SUV is less than three months old, I assumed it was just a faulty sensor. From the moment I arrived, Service pressure indicator came on. Since my SUV is less than three months old, I assumed it was just a faulty sensor. From the moment I arrived, Service Advisor Ethan Briggs greeted me warmly. He was professional, personable, informative, and thorough throughout the entire visit. When I received the inspection video showing that a screw had punctured my tire and it couldn't be repaired, my heart sank. All I could think was, "I have to replace a practically brand-new tire...ugh!" A few minutes later, Ethan came to me with great news. He had taken the time to review the warranty I purchased with my vehicle and discovered that the replacement tire was fully covered. I was so focused on the unexpected expense that I hadn't even thought about my warranty. I truly appreciate that Ethan went the extra mile to look for a solution instead of simply delivering the bad news. This was my first service experience at Hendrick Kia of Concord, and Ethan made it a positive one from start to finish. Excellent customer service like his is hard to find, and he is a tremendous asset to the dealership. Thank you, Ethan, for your professionalism, kindness, and outstanding care! More

I had scheduled service on my 2018 Kia Soul. Before my appointment I received a message about scheduling a consultation for a trade in. Ethan brigs was my service advisor. He got me in quickly a Before my appointment I received a message about scheduling a consultation for a trade in. Ethan brigs was my service advisor. He got me in quickly and directed me to the waiting area while services were performed. My service included a complimentary 5 point inspection in which everything was explained in clear detail. I did not have any intentions of leaving in a new car today, but Jacob Edgerton met with me to discuss what I was interested, and even though he did not think he would find what I was looking for in my price range, he actually pulled through and found something I could not pass up. My Kia Soul was in good shape, but I needed something a little more spacious. Jacob got me in a 2020 Kia Sportage with all the bells and whistles, only 36000 miles, and very close to my requested monthly payment range. He was not pushy with the sale but we took a look at the vehicle, I took it for a test drive, and took the plunge! Thank you Kia Hendrick for your help today in making a great new investment for me and my family! More

Great experience with the service department. Especially with Ethan Briggs. He was very helpful from start to finish and had a pleasant demeanor. Looking forward to my next experience Especially with Ethan Briggs. He was very helpful from start to finish and had a pleasant demeanor. Looking forward to my next experience More