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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,378 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,378 reviews

April 12, 2024

David Machold did a great job with my Lexus service. I would use him again More

by jeff.dillon72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

Thank you for the recommendation. We hope you have a fantastic day!

April 10, 2024

Ralph Yerkes was awesome at Hendrick Technologies . He help me and patiently listen to my issues More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Report | Print
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

Oscar, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Way to go Ralph!

April 10, 2024

Vanessa Hadley in the service department was wonderful! Her attitude and genuine care far exceeded my expectations! More

by amygrif3475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Apr 16, 2024 -

Hendrick Lexus Charlotte responded

Amygrif3475, your satisfaction is our top priority. Thank you and have a great day!

April 09, 2024

Dave Machold very accommodating and responsive to customer needs. Kept me updated on car schedule. More

by Csvanderhoff5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Apr 11, 2024 -

Hendrick Lexus Charlotte responded

Hi Csvanderhoff5! We're so happy to hear you received stellar communication during the process!

April 08, 2024

Ralph Yerkes was so sweet and took his time to show all the new technology. More

by Susan Halk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Nick Mainor
Report | Print
Apr 10, 2024 -

Hendrick Lexus Charlotte responded

Susan Halk, thank you for sharing your positive experience! Kudos to Ralph for always taking a special interest in his guest's tech lessons!

April 07, 2024

Bought a new car and the entire team couldn’t have been nicer or more knowledgeable. More

by Sltneubauer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Report | Print
Apr 09, 2024 -

Hendrick Lexus Charlotte responded

Sltneubauer, we're so glad that we were able to go above and beyond your expectations!

April 07, 2024

Ralph Yerkes took a lot of time to help me fixing a problem I was having with picking up some programs on my radio. He’s a credit to the agency. More

by Fredsandys
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph yerkes
Report | Print
Apr 09, 2024 -

Hendrick Lexus Charlotte responded

Fredsandys, thank you for sharing your positive experience!

April 04, 2024

Vanessa Hardley did a good job and was very helpful with getting my vehicle serviced. More

by machellehudgins14
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Rinnix, Brian Dowless, Vanessa Hardley
Report | Print
Apr 05, 2024 -

Hendrick Lexus Charlotte responded

Machellehudgins14, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

April 04, 2024

Duke and Ralph were great to deal with and made our experience pleasant. Alex was one of the most impressive young men I have met and he has a very bright future. More

by Trancook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duke Hergatt
Report | Print
Apr 05, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. Thank you for the thoughtful comments about our talented team. We hope you have a great day!

April 03, 2024

The one and only appointment I DO look forward to is with Lexus! And Dave is such a pleasant person to work with! More

by lachellebarnard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Lachellebarnard, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

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