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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,110 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,110 reviews

November 11, 2023

Brian Dowless always provide an excellent Service. He clearly explains what is needed to be done at the present time and recommends what needs to be done during the next Service. Thanks! More

by Manojit Kayal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Manojit Kayal, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Communication is everything. We appreciate your business!

November 09, 2023

I received great service by Marija Snow! She was prompt, communicative and serviced my car well. She went the extra mile and cleaned what I thought was a scratch off my windshield! More

by Bobhealy15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Bobhealy15, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We’ll pass these kind words on to Marina! Have a great day!

November 09, 2023

Enjoyed working with BJ in Sales to lease my new Lexus. Alex C was informative in discussing the Lexus technology. Commend both men on their expertise. More

by dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex C , BJ Muckelvene
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Dave, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2023

Vanessa Hardley and the support staff of the service department at Hendrick Lexus on Independence are fabulous. She was very thorough and made sure I was well taken care of. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you, and have a fantastic day! Chuck, your satisfaction is our top priority.

November 08, 2023

Zay was very informative and attentive while orienting us to our new Lexus during our recent delivery. More

by sleeper
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zay Patterson / concierge and Donte / Taft, Bruce Fredette
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Sleeper, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

November 03, 2023

Vanessa Hardey is an Excellent Customer Service Consultant. I always request her because she is friendly, honest, and responsive. More

by tricey2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Tricey2000, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 02, 2023

Excellent service and good advice. Vanessa Hadley is so easy to talk to and explains everything so I can understand what is best for my car. More

by Sirae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. Vanessa does a wonderful job! We hope you have a great day!

November 02, 2023

Recently had service. always great to see Vanessa Hartley; she is extremely efficient and had the service done in no time. More

by Jenjennifermappel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Jenjennifermappel, thanks for your praise and kind comments about our team.

November 02, 2023

Great Customer Service and very satisfied with Service Advisor Vanessa Hardley. She is a very effective communicator and an excellent credit to the Hendricks Lexus Dealership! My Lexus was serviced on tim More

by Ken C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Ken C, your satisfaction is our top priority. Vanessa is wonderful! Ken C, thanks for taking the time to leave a review.

November 02, 2023

Vanessa was awesome when I took my car in for service! It was a pleasant experience. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

KS, Thank you for the kind words about Vanessa! Please let us know if you need anything at all!

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