Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Charlotte
Charlotte, NC
2,110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,110 reviews
November 02, 2023
Vanessa Hardley is my go to person when I come in for service or just ask a question about my Lexus. She is always pleasant, friendly and above all she makes sure that my needs are meet to my satisfactio service or just ask a question about my Lexus. She is always pleasant, friendly and above all she makes sure that my needs are meet to my satisfaction. More
by benmar
Employees Worked With
Jeffrey Granzen, Vanessa Hardley
October 31, 2023
I recently had the pleasure of purchasing a vehicle from Hendrick Lexus Charlotte, and I couldn’t be more pleased with my experience. They create a welcoming atmosphere and their entire team is knowledgeabl Hendrick Lexus Charlotte, and I couldn’t be more pleased with my experience. They create a welcoming atmosphere and their entire team is knowledgeable and courteous. Jaylen has been incredible to partner with to find my perfect car! He is incredibly patient and took the time to understand my preferences, guiding me towards the vehicle that best fit my lifestyle and budget. The entire purchasing process was seamless, thanks to their efficient and transparent approach. Everyone from Jaylen in Sales, Alex in Finance, Brian in Service, Zay in Tech, and Dean in Leadership, everyone went above and beyond to answer my questions, provide comprehensive information about the vehicle’s features, and ensure that I felt confident and excited in my decision. Their commitment to customer satisfaction is truly commendable and sets them apart from other dealerships in the area. I highly recommend Hendrick Lexus Charlotte to anyone in search of a reliable and customer-centric car-buying experience. I’m on my 4th Lexus and will undoubtedly return for my future Lexus needs! More
by jennifer.jones
Employees Worked With
Dean Brown, Zay Patterson, Alex Clifton, Jaylen Rudisell, Brian Dowless
October 28, 2023
I received quick service from my service manager, Michael Mirek. He was a pleasant person making the experience congenial as well as efficient. Mirek. He was a pleasant person making the experience congenial as well as efficient. More
by barbaraj1.2
Employees Worked With
Michael Mirek
October 27, 2023
This dealership went above and beyond to provide the best possible purchasing experience. Very friendly and personable, very high tech and efficient service, and top of the line employees who really give the possible purchasing experience. Very friendly and personable, very high tech and efficient service, and top of the line employees who really give their best effort to make sure I was satisfied and happy with all aspects of my purchase. I would like to give a special acknowledgment to Duke Hergatt our Sales Representative and Ralph Yerkes the Technology Specialist and Paul in billing-- all of them worked tirelessly to make sure we were satisfied and all our questions were answered. Wonderful working with you gentlemen! More
by Peter
Employees Worked With
Raph Yerkes and Paul in Billing., Duke Hergatt
October 27, 2023
Great overall experience purchasing my new NX350h. Bradly in sales and Ralph in technology made the entire process a smooth operation. I highly recommended this dealership with its professional and co Bradly in sales and Ralph in technology made the entire process a smooth operation. I highly recommended this dealership with its professional and courteous staff if you are in the market for an awesome luxury vehicle. More
by Mark in Charlotte
Employees Worked With
Bradly in sales and Ralph in technology
October 26, 2023
I bought my car in for repairs and an oil change and Marija Snow was so helpful!! Made everything a breeze for me!! Thank you Lexus for Great service Marija Snow was so helpful!! Made everything a breeze for me!! Thank you Lexus for Great service More
by latoyanixon19
Employees Worked With
Marija Snow
October 26, 2023
I bought my car in to have my oil changed. Marija was very professional and answered any I had. I look forward to working with her on my next visit. Marija was very professional and answered any I had. I look forward to working with her on my next visit. More
by macenz2014
Employees Worked With
Marija Snow
