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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,111 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,111 reviews

October 08, 2023

Vannessa Hardley was super amazing I definitely liked working with her she made my process a breeze excellent customer service More

by timothysanders604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Timothysanders604, we're so glad that we were able to go above and beyond your expectations!

Oct 10, 2023 -

timothysanders604 responded

Excellent that’s all I can say.

October 08, 2023

Absolutely fantastic! Loaner car provided every time I come in regardless of where I purchased my vehicle. Business suite I can use if I wait. More

by clemens31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Clemens31, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

October 07, 2023

Vanessa Hardley was my Lexus advisor. She did an outstanding job in looking keeping me informed of the service technician’s findings and the repairs required. The technician also was ve More

by bill.webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Bill.webb, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Thank you so much again for your feedback! We hope you have a great day!

October 07, 2023

This is the 5th Lexus I have purchased in the past 15 years. There is a reason I have returned year after year. Lexus is a great brand. The dealer is supported with equally great staff in Sales/Service/s More

by jackbriggman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Hill
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We appreciate the kind words about our store and staff! We hope you have a great day!

October 06, 2023

Best place to purchase a car. Nick Manor is a very good sales associate and Vanessa Hardley is the best in the service department. More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mainor, Vanessa Hardley
Oct 07, 2023 -

Hendrick Lexus Charlotte responded

Anna, we're happy to hear you had such a positive experience with our team! Nick and Vanessa do a wonderful job and we are lucky to have both of them on our team! We are always more than happy to assist you if anything else comes up. Take care!

October 06, 2023

It is a very friendly professional atmosphere. My consultant Vanessa Hardley provide me with excellent service. She gave me recommendations that I ne eded yo take care of immediately and for the More

by idablake55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Idablake55, thank you for the kind words and high star rating! We appreciate the opportunity to serve you! We do hope we can be of assistance in the future. Take care!

October 06, 2023

Vanessa Hardley is trusted professional in my book. I know the work will get done right the first time. More

by DMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley, Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Dmc, we are so happy to read such a great review about Vanessa and your time spent Hendrick Lexus Charlotte! Thank you, and have a fantastic day!

October 06, 2023

Love this dealership! Always treated respectfully & courteously! Also love that they have Women in Service department! Ask for Vanessa Hardley! More

by Mountville xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Mountville Xxxxxx, we're glad to hear you enjoyed your visit. Thanks again for the recommendation, and have an amazing day!

October 05, 2023

Brian Dowless is an excellent customer service person and I would highly recommend anybody to him. More

by Lindass852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 07, 2023 -

Hendrick Lexus Charlotte responded

Lindass852, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 05, 2023

Its people are what make this dealership what it is! Customer service is trustworthy and dependable!!! More

by joe.schoeneck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek, Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Joe.schoeneck, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

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