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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,182 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,182 reviews

November 11, 2023

My advisor Brian Dowless is very professional and courteous. I know I'm in good hands when I arrive at the dealership. More

by Diesel145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless, Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Diesel145, we are glad we could help! Having a trustworthy advisor is a great feeling. Thank you for trusting Hendrick Lexus Charlotte!

November 11, 2023

Always a good experience! A a a a a a a a a a. A More

by Bwcarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Bwcarm, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

November 11, 2023

Brian Dowless is amazing as a Service Consultant. I trust his recommendations implicitly. The entire service experience is fantastic. More

by shaunapo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 11, 2023

Brian Dowless is great at scheduling, explaining and completing work on my vehicle. He is a top service advisor. More

by Charlie C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

November 11, 2023

Brian Dowless was an absolute delight to work with. He was thorough, informative and prompt in all the did. He is an asset to your organization. David Chadwick More

by davidechadwick32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Davidechadwick32, we are very happy to have provided you with such a positive experience!

November 11, 2023

Brian Dowless is a top rate service advisor-knowledgeable,helpful and fun! He made my last experience easy and I left with a smile on my face! Highly recommend choosing Brian as your a More

by mastiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Mastiegel, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

November 11, 2023

Brian Dowless did a great job for me. He's the best! I had a nail in my tire and he worked me in and fixed it More

by freddulawmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Freddulawmf, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

November 11, 2023

I have been a faithful customer of Lexus Charlotte on Independence Blvd. for years and have been treated with great care and respect by everyone there especially Jeff Granzen. Thank you Lexus Charlotte f More

by tph4tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Spears, Jeffrey Granzen, Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Tph4tj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2023

My point of contact at Lexus Charlotte is Brian Dowless, he has been an awesome help to all my automotive needs. I appreciate his knowledge and help. More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 11, 2023

I love to have my car service at this dealership due great service, staff respectful to customers, finishing service on time with high expectations. I usually get great advice and help from Brian Dowles More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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