Hendrick Lexus Charlotte

This dealership is always friendly and pleasant . Michael Mirek takes great care of my vehicle . Michael Mirek takes great care of my vehicle . More

am excited to share my first experience with Hendrick Lexus in my new city of Charlotte. I purchased my wife's 2016 Lexus CT 200h (in California) as a wedding gift. I need to take the liberty to say the Lexus in my new city of Charlotte. I purchased my wife's 2016 Lexus CT 200h (in California) as a wedding gift. I need to take the liberty to say the Lexus was the wisest purchase I have made so far. Maintenance on the vehicle has been very reasonable and repairs are seldom and minor. We arrived at the service doors of Hendrick and were promptly greeted by an intake tech and then our service advisor Mike M. Let me just say right away, Mike is an excellent listener, and once you meet him personally you'll know your service experience will meet your expectations (pretty much no matter how high). What I would like to share most about our experience at Hendrick is that service on our Lexus began well within the timeframe of our appointment and the the turnaround for completion for brake inspection and repair was about 2.5 hours. They did not surprise me with any extra unnecessary repairs, and gave me a video showing what was actually wrong as the technician was inspecting my Lexus! The price out the door for the brake maintenance was spot on with what I would expect to pay based on my experience. What was also impressive, was how engaging all of the Hendrick's employees appeared to be. They were all uniformed in appearance and all had a professional demeanor about themselves. To me this is telling of excellent leadership and management. Oh by the way, we got a complimentary car wash that included vacuuming the inside (many dealers do not do this). I will return to Hendrick for all of my Lexus service needs to say the least. Thank You Mike and the rest of the Hendrick team for an excellent first experience and solid beginning to our business relationship! More

Hendrick Lexus and Michael Mirek have always cared for my NX300 with excellence and professionalism. NX300 with excellence and professionalism. More

Dropped off my car with Michael Mirek for a broken sunshade assembly. I can't say enough good things about Michael - this was a somewhat complicated repair, and he kept me up to date on an almost dail sunshade assembly. I can't say enough good things about Michael - this was a somewhat complicated repair, and he kept me up to date on an almost daily basis. He also texted me while he was off work to let me know my car was ready (the dealership had also contacted me) and to make sure everything was ok. Not the first time I work with him, and I am always amazed at his customer service focus. More

Michael Mirek explained everything to me, before they did anything. It's nice to go to a dealership and not have them trying to get you to buy something you don't need. I bought the car from here, and I will anything. It's nice to go to a dealership and not have them trying to get you to buy something you don't need. I bought the car from here, and I will only come here for service. More

Hendrick Lexus is an excellent dealership with outstanding customer service! My service advisor, Michael Mirek is fantastic. outstanding customer service! My service advisor, Michael Mirek is fantastic. More

Mike Mirek is my “go to” guy when taking my car in for servicing. He makes my appt. - has a loaner waiting for me. He is the BEST servicing. He makes my appt. - has a loaner waiting for me. He is the BEST More

Mike Mirek in the service department is the best. He gives great information and makes sure that my car is serviced as it should be before I leave. He gives great information and makes sure that my car is serviced as it should be before I leave. More

The service here at Hendrick Lexus is second to none! Michael Mirek goes above and beyond to communicate all that is going on with my vehicle. It is the most comfortable I have ever felt at receiving s Michael Mirek goes above and beyond to communicate all that is going on with my vehicle. It is the most comfortable I have ever felt at receiving service at a dealership. More

Hendrick Lexus is "top notch" as a dealership. The service department is outstanding and my last visit was managed by Michael Mirek who was excellent. He kept me informed of the progress on the s The service department is outstanding and my last visit was managed by Michael Mirek who was excellent. He kept me informed of the progress on the service of my vehicle and had the work completed ahead of what was estimated. Michael is 5 star as a service advisor in a service department that is also 5 star. More