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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,245 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,245 reviews

May 21, 2025

I always have a fantastic experience at the Lexus dealership in Charlotte for my service needs, especially with the advisor Adrian Cruz-Cordero! He always takes care of my needs be goes above & beyon More

by hannahadair7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
May 24, 2025 -

Hendrick Lexus Charlotte responded

Hannahadair7, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2025

Great service, honest and reliable. We will continue to buy Lexus vehicles due to their reliability, and also the level of service provided by their employees. Would recommend to anyone More

by Huckins7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
May 24, 2025 -

Hendrick Lexus Charlotte responded

Huckins7, we really appreciate your positive review! Thanks again for the recommendation, and have an amazing day!

May 20, 2025

A five star review to Geron Helling, Jackie in finance, & Ralph Yerkes for making the purchase of my RX 350h a pleasant experience. More

by jpowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes in technology. , Geron Helling
May 23, 2025 -

Hendrick Lexus Charlotte responded

Jpowers, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

May 20, 2025

Great explanation, sales process was very transparent and I got a very good vehicle really happy with the car More

by Kiran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Adams , Aaron Gordy
May 23, 2025 -

Hendrick Lexus Charlotte responded

Kiran, your wonderful feedback and rating mean a lot to us.

May 20, 2025

Brandi, Rebecca, Amber, Amanda, Jordan, and Ralph, thanks for your professionalism, keep up the great work! More

by Thrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalen Lane
May 23, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how our technology team did. We hope you have a great day!

May 19, 2025

Comfortable waiting area. Courteous and knowledgeable representatives in the parts department. Helpful and friendly advisors. Our advisor, Marisa Kovaly, exceeded my expectati More

by Scott W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly, Aaron Gordy
May 23, 2025 -

Hendrick Lexus Charlotte responded

Scott W, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 19, 2025

Always met with professionalism and warm greetings from all of the service department. Service appointments are easily set up. The service technition explains in detail problem resolutions and provides e More

by msmith5870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 23, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 17, 2025

Michele Hanrahan and Ralph Yerkes were excellent to work with! They made everything so smooth and easy. Great experience! More

by Nitsa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Michele Hanrahan
May 21, 2025 -

Hendrick Lexus Charlotte responded

Nitsa, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

May 15, 2025

The level of trust Jeff Granzen (our service advisor) has built over the years makes Hendrick Lexus an easy pick for replacing our vehicles. Service matters and he has always been there for us! Today we ac More

by RW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan from Finance Dept, and Ralph Yerkes from Concierge Services, Bruce Fredette, Jeffrey Granzen, Jaylen Rudisell
May 17, 2025 -

Hendrick Lexus Charlotte responded

Rw, thank you so much for the positive review! It is our pleasure to serve you! Until the next time we meet, take care!

May 15, 2025

Geron Helling, Jackie & Ralph Yerkes were all great. Could not have been more helpful. They were all very courteous as well More

by jpowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geron Helling
May 17, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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