Hendrick Lexus Charlotte

Michael was excellent. My car was ready earlier than expected and he explained the service well. He also explained to me about the service plan and how it works, which help My car was ready earlier than expected and he explained the service well. He also explained to me about the service plan and how it works, which helped me make a decision on whether I should add it. Also, I asked him to turn on one of my car’s features, which he showed me how to do. I really love Lexus’ commitment to high quality vehicles,service and customer satisfaction. It’s a pleasure to get my car serviced there. More

The staff were very attentive and met our specific needs. Additionally, they were very informative. Additionally, they were very informative. More

Service is always attentive, efficient and responsive. Marisa Kovaly was great to work with. Sitting area is comfortable and well appointed Marisa Kovaly was great to work with. Sitting area is comfortable and well appointed More

Ivan , our salesman was great. He was very profession and supportive. When we finally got out car Ralph was awesome instructed two untechy people about how to use my car. He was very profession and supportive. When we finally got out car Ralph was awesome instructed two untechy people about how to use my car. More

Great customer service and support from the staff. They answered all my questions and keep me informed on inventory. They answered all my questions and keep me informed on inventory. More

I always ask for Vanessa when getting my car serviced. If it her day off, I request an appointment when she will be available! Vanessa is professional and knowledgeable and takes time to answer questions If it her day off, I request an appointment when she will be available! Vanessa is professional and knowledgeable and takes time to answer questions - even if she has already answered them for me! I leave my car for service knowing it will get the attention it needs and that I can expect timely updates and for my calls to be returned. In the decade plus time I have been having my Lexus serviced at the Independence location, Vanessa is the best service agent and I have now had more than a year experience with her. Thanks, Vanessa, for taking the guess work out of having my Lexus NX serviced! More

Vanessa Hartley was fantastic! Very friendly and helpful! This was a great experience for a first time customer! Very friendly and helpful! This was a great experience for a first time customer! More

Vanessa makes every visit a smooth process. She provides great service and feedback for me to make informed decisions on my services. I also love the videos the techs send to review the vehicle She provides great service and feedback for me to make informed decisions on my services. I also love the videos the techs send to review the vehicle diagnosis. More

I’ve worked with Vanessa Hardley for a few years now. She is a very kind, professional, knowledgeable, and attention to detail type of Service Advisor. She always makes my experience at Hendrick Lexus an She is a very kind, professional, knowledgeable, and attention to detail type of Service Advisor. She always makes my experience at Hendrick Lexus an enjoyable one. More

Brian Dowless and the service team are always informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience fr informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience from start to finish More