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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,173 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,173 reviews

June 06, 2023

Vanessa Hardley, service consultant has always provided the best quality customer care. She is knowledgeable, patient and does a great job. More

by Taylor
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 09, 2023 -

Hendrick Lexus Charlotte responded

Taylor, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Great job Vanessa!

June 06, 2023

Vanessa Hardley is fantastic! Always appreciate her genuine care for my family’s vehicle and needs! More

by dsh55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 11, 2023 -

Hendrick Lexus Charlotte responded

Dsh55, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

June 06, 2023

Very pleasant experience for routine maintenance on my RX-350. Vanessa Hardley did a great job explaining everything that needed to be done. More

by pncsmc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hartley
Report | Print
Jun 09, 2023 -

Hendrick Lexus Charlotte responded

Pncsmc2, we are so happy to read such a great review about Vanessa and Hendrick Lexus Charlotte! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2023

My purchase of my new Lexus went great. I purchased my car dealership on Independence boulevard from a young man name Scott he was a wonderful sales person. Hayden was so helpful telling me More

by ccrawford1875
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jun 11, 2023 -

Hendrick Lexus Charlotte responded

Ccrawford1875, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with Scott and Hayden here at Hendrick Lexus Charlotte!

June 06, 2023

My service was great as always with Vanessa. Just routine service, but I always feel important, she also takes care of everyone in my family. More

by M.MIREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 09, 2023 -

Hendrick Lexus Charlotte responded

M.mirek, we're so glad that we were able to go above and beyond your expectations! We are honored to service you and your family! Thank you for trusting Vanessa and Hendrick Lexus! Until next time, take care!

June 06, 2023

My service was quick & wonderful. Vanessa Hardley was great to work with! She also followed up with me to make sure I was okay with everything. More

by Tim.wilkerson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 09, 2023 -

Hendrick Lexus Charlotte responded

Tim.wilkerson12, thank you for your kind review; we are happy to pass along your comments to Vanessa and the team here at Hendrick Lexus Charlotte! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2023

I am a repeat customer at Hendrick Lexus. I would recommend Hendrick Lexus to those interested in a new or preowned automobile. Venessa Hardley is an excellent service advisor. I appreciat More

by rattanasio
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Hanrahan for sales, Paul T for financing and Vanessa Hardley for service. I would like to give all those noted FIVE STARS, Mike Underwood
Report | Print
Jun 09, 2023 -

Hendrick Lexus Charlotte responded

Hello Rattanasio, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 05, 2023

Always a great experience at Hendrick Lexus. Sales folks and technology specialists were especially wonderful. More

by michaelstein1970
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carrie Stroud, Abigail Heroux
Report | Print
Jun 08, 2023 -

Hendrick Lexus Charlotte responded

Michaelstein1970, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

May 31, 2023

Good service though hendrick Lexus will recommend to friends and family for the service Hayden waddle is the best thank you More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden waddle
Report | Print
Jun 04, 2023 -

Hendrick Lexus Charlotte responded

Larry, thanks for your praise and kind comments about our Hayden and our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

May 30, 2023

Michele Hanrahan was so flexible and supportive in helping us find the perfect car. She wants to build a relationship with her clients and spends as much time as needed to do this. She is five gold More

by barmcree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Hanrahan
Report | Print
May 30, 2023 -

barmcree responded

Confirming my review.

May 31, 2023 -

barmcree responded

Excellent service, very professional. I would highly recommend Michele as your sales representative. I would give her a 5 star rating.

Jun 04, 2023 -

Hendrick Lexus Charlotte responded

Barmcree, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Michele at Hendrick Lexus Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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