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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,173 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,173 reviews

May 29, 2023

Vanessa Hardley in the Svc Dept at Hendrick Lexus on Independence Blvd is very professional & courteous! She went above & beyond to make sure my Lexus E350 was totally repaired in a couple of areas & re More

by Jawanda Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley Service Dept
May 31, 2023 -

Hendrick Lexus Charlotte responded

Jawanda Lexus, we are glad we could help! Great job Vanessa! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 29, 2023

Everyone at Hendrick Lexus of Charlotte was top rate customer service! Made purchasing my car very simple and streamlined! Jaysen in sales is the best and Ralph in IT very helpful! I will be a continued More

by lgrasty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaysen in sales and Ralph in IT.
May 31, 2023 -

Hendrick Lexus Charlotte responded

Lgrasty, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Kudos to Ralph and Jaysen for their exemplary service!

May 31, 2023 -

lgrasty responded

How could I forget to mention Alex in Gina car….he was amazing too! A great team! Thank you!

May 22, 2023

Total Professionalism from beginning to end of my car buying experience staff was extremely knowledgeable, friendly all with a smile. More

by gairy.gordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kalvin Parsons & Ralph Yerkes
May 26, 2023 -

Hendrick Lexus Charlotte responded

Gairy.gordon, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

May 22, 2023

Thanks Nick for your sales expertise! Abigail we appreciate your technology help and know how! Great experience Hendrick Lexus More

by kathiegrau12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Abigail
May 26, 2023 -

Hendrick Lexus Charlotte responded

Kathiegrau12, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 19, 2023

I got an excellent experience buying my new Lexus in this dealer. Very nice and attentive More

by Alexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eunice
May 22, 2023 -

Hendrick Lexus Charlotte responded

Hi Alexander! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

May 15, 2023

We had such a pleasant experience at Hendrick Lexus. Our salesman Ivan was top notch and great to work with. When it came to setting up the vehicle I couldn’t have gotten anyone better. Carrie Stroud ca More

by Kathy0421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Blair, Carrie Stroud, Paul Tsiolkas
May 16, 2023 -

Hendrick Lexus Charlotte responded

Kathy0421, we're so glad that we were able to go above and beyond your expectations! Great job Carrie! Until the next time we meet, take care!

May 10, 2023

A very positive experience. Everyone was thoughtful and courteous. I especially enjoyed Vanessa Harley , she was polite and experienced and professional. More

by nannyleenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Carter
May 12, 2023 -

Hendrick Lexus Charlotte responded

Nannyleenie, thanks for your praise and kind comments about our team. We hope you have a great day!

May 10, 2023

I really like the fact that I was able to make a last minute appointment to bring my car in the same day to have the transmission fluid checked on my car. My service advisor Brandon provided excellent More

by kail_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpeper
May 12, 2023 -

Hendrick Lexus Charlotte responded

Kail_w, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2023

Great service. Thanks for keeping me posted while I waited and for explaining the details. More

by kmk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
May 12, 2023 -

Hendrick Lexus Charlotte responded

Kmk14, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We love those updates too! Until the next time we meet, take care!

May 09, 2023

Brandon Culpepper is my advisor, he is thorough and pleasant every time I am at the dealership. Big thank you to Brandon for being such a nice and dedicated employee. More

by Romaodus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper
May 10, 2023 -

Hendrick Lexus Charlotte responded

Romaodus, we're glad to hear you enjoyed your visit with Brandon. We do hope we can be of assistance in the future. Take care!

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