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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,108 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,108 reviews

September 08, 2022

The gentlemen at Hendrick Lexus were extremely helpful . Starting with Brian in the service department to Ralph a Technology Specialist. The professional knowledge of Ryan followed by Hayden answered all my More

by CCC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Dalles, Ralph Yerkes, Ryan, & Hayden
Sep 09, 2022 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback and kind words about all of the team mates that assisted you. Thank you, and have a fantastic day!

September 05, 2022

Steve Cole , Paul and Ralph were phenomenal ! Loved the entire experience . Iam very happy with my Lexus RX350 FSport with exactly the features I was looking for ! They have made this experience More

by Satya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve cole , Paul , Ralph
Sep 07, 2022 -

Hendrick Lexus Charlotte responded

Satya, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Thank you for the kind words about your time with Steve, Ralph, and Paul! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2022

Will and Alex both did a great job of explaining and answering all of my questions. I'm very satisfied with the level of service. More

by stanpurser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will and Alex
Sep 06, 2022 -

Hendrick Lexus Charlotte responded

Stanpurser, we are glad we could help! We'll be sure to pass along the comments to Will and Alex!

Sep 06, 2022 -

stanpurser responded

I am very well satisfied. We love the car! Hendrick is the best all around dealership to deal with. Jesus died on the cross for you, will you live for him today

September 02, 2022

Met with Steven in sales and Paul. Both were excellent. Professional. Steven is knowledgeable. Not pushy. Friendly. Paul was fatherly. We felt at ease with both. Would recommen More

by Wwainwr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Cole
Sep 06, 2022 -

Hendrick Lexus Charlotte responded

Wwainwr, we're so glad that we were able to go above and beyond your expectations! Steve and Paul are excellent and glad to hear that you feel the same way! We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2022

Love to be a part of the Lexus family! Abbie and Eunice were such a great help with my vehicle and I'll be calling them for all my technology needs. More

by pell Diane51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eunice Medina, Abigail Heroux
Sep 06, 2022 -

Hendrick Lexus Charlotte responded

Pell Diane51, we're glad to hear you enjoyed your visit with Eunise and Abby! We hope to see you soon!

August 31, 2022

I was looking into getting a new car but I had to leave. Ralph helped me with my current car and showed me how my auto lights work. So helpful! I will be back to get my new car from this dealership!!! More

by Boglewine
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Sep 03, 2022 -

Hendrick Lexus Charlotte responded

Boglewine, we're glad to hear you enjoyed your visit with Ralph. We can't wait to see you again, have a great day.

August 29, 2022

I was having difficulty setting up my phone on my new RX350. I went to see the technology folks. Ralph and Abby worked with me to resolve the issue. They were very patient and helpful. They explained a n More

by carlpowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes and Abby
Sep 01, 2022 -

Hendrick Lexus Charlotte responded

Carlpowell, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Abby and Ralph certainly make it look easy when it comes to the technology intergration with our cars! Glad we could be of service. We do hope we can be of assistance in the future. Take care!

August 23, 2022

My neighbor, Eunise Medina, saw me struggling with my Lexus in the parking lot and helped me repair my phone. She went ahead and showed me different features in my car I didn’t know I had. I appreciate h More

by kderr414
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eunise Medina
Aug 26, 2022 -

Hendrick Lexus Charlotte responded

Kderr414, thanks for your praise and kind comments about Eunise. It just goes to show what kind of person she is even outside of work! Thank you, and have a fantastic day!

August 23, 2022

What great individuals they have working at Hendrick Lexus! Unice Medina is such a helpful young lady & she sure knows her stuff. More

by Billy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Unice Medina
Aug 26, 2022 -

Hendrick Lexus Charlotte responded

Billy, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Eunise at Hendrick Lexus Charlotte.

August 22, 2022

When I experienced an unusual problem during a feature setup, I was very impressed with the assistance I got from Ralph Yerkes and Paul Lee to successfully resolve the problem. More

by akruk4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Paul Lee, Chris Frydrychowski
Aug 25, 2022 -

Hendrick Lexus Charlotte responded

Akruk4, we're so glad that we were able to go above and beyond your expectations! Ralph and Paul are great to work with and glad you found that to be the case during your visit!

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