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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,117 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,118 reviews

February 26, 2025

Always good service. Michael Mirek was his usual efficient self. Keep up the good work. More

by Richmcd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
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Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Richmcd66, your wonderful feedback and rating mean a lot to us.

February 26, 2025

David Machold was very helpful with regard to the service of my vehicle, as he has been every time that he has helped me. More

by George P
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 26, 2025

Every one that we worked with was knowledgeable and friendly.Both me wife and myself were satisfied with the results. More

by steffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We appreciate your feedback and hope you have a great day!

February 26, 2025

Great service and very quick. David Machold our service advisor is very knowledgeable and professional. Great guy, he should be promoted or given a raise! More

by Profroger17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Profroger17, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We agree, Dave is fantastic and we know how lucky we are to have him! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2025

Service was prompt and very detailed. David Machold was great to answer all questions- great customer service! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 26, 2025

Broken glass incident that was repaired perfectly. David Machold took good care of me. My first experience at the dealership and was impressed. Will ask for Dave in the future. More

by Norm0628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Norm0628, we're glad to hear you enjoyed your visit. Broken glass is never fun, but we're glad to know that Dave got you taken care of and back on the road safely. Thank you for choosing Hendrick Lexus Charlotte!

February 26, 2025

Brian always goes above and beyond when it comes to service and making sure the customer is happy. He is very helpful and takes care of my car perfectly and is fun to work with. More

by taznic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Taznic1, we're glad you had such a wonderful experience with us! Thanks again for the recommendation, and have an amazing day!

February 26, 2025

Brian Dowless and Hendrick Lexus Charlotte on Independence are THE absolute BEST!!! I put my trust in my favorite dealership! More

by fiesty1913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Blair, Brian Dowless
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Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Fiesty1913, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 26, 2025

Took my car in for service for the first time and had a wonderful experience with Brian. He was very helpful and made the visit enjoyable. He made sure my car was taken care of and running great. I will be More

by Abby McLain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Abby Mclain, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

February 26, 2025

Brian Dowless has made my Lexus service experience very easy and stress free. I trust his advice and guidance with required maintenance. More

by shaunapo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Hi Shaunapo, thank you so much for your positive comments about Hendrick Lexus Charlotte! We are pleased to know that we earned your trust and confidence. If you have any further questions, please give us a call. We're always happy to help!

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