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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,149 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,152 reviews

September 17, 2022

Naphtali was great! He’s so kind and very easy to work with. By far the best experience I’ve ever had at a dealership. More

by Faresalabdi88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Sep 20, 2022 -

Hendrick Lexus Charlotte responded

Faresalabdi88, thank you for sharing your positive experience! Nap actually works at our sister store, but we'll pass along the comments. Thank you, and have a fantastic day!

September 14, 2022

Amazing service received from Aaron, Donte and Ralph. We are very pleased to become Hendrick loyal customers. Appreaciate service quality provided by the team More

by Kadyrov
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gordy, Ralph Yerkes and Donte Small
Sep 16, 2022 -

Hendrick Lexus Charlotte responded

Kadyrov, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

September 11, 2022

This young lady was phenomenal at her job. She knew how to work everything in the vehicle and even offered to come out to my house to explain my car further if need be! Everyone at this store More

by MargoH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eunise Medina
Sep 14, 2022 -

Hendrick Lexus Charlotte responded

Margoh, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

September 11, 2022

Kelvin and Eunise were such a pleasure! I was looking for a car with Apple Car Play and Kelvin found me the car I wanted and Eunise installed Car Play into my vehicle. My wife and I are so More

by Rick Peters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eunise Medina and Kelvin Parsons
Sep 14, 2022 -

Hendrick Lexus Charlotte responded

Rick Peters, we're glad to hear you enjoyed your visit with Eunise and Kelvin! Until the next time we meet, take care!

September 08, 2022

The gentlemen at Hendrick Lexus were extremely helpful . Starting with Brian in the service department to Ralph a Technology Specialist. The professional knowledge of Ryan followed by Hayden answered all my More

by CCC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Dalles, Ralph Yerkes, Ryan, & Hayden
Sep 09, 2022 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback and kind words about all of the team mates that assisted you. Thank you, and have a fantastic day!

September 05, 2022

Steve Cole , Paul and Ralph were phenomenal ! Loved the entire experience . Iam very happy with my Lexus RX350 FSport with exactly the features I was looking for ! They have made this experience More

by Satya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve cole , Paul , Ralph
Sep 07, 2022 -

Hendrick Lexus Charlotte responded

Satya, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Thank you for the kind words about your time with Steve, Ralph, and Paul! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2022

Will and Alex both did a great job of explaining and answering all of my questions. I'm very satisfied with the level of service. More

by stanpurser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will and Alex
Sep 06, 2022 -

Hendrick Lexus Charlotte responded

Stanpurser, we are glad we could help! We'll be sure to pass along the comments to Will and Alex!

Sep 06, 2022 -

stanpurser responded

I am very well satisfied. We love the car! Hendrick is the best all around dealership to deal with. Jesus died on the cross for you, will you live for him today

September 02, 2022

Met with Steven in sales and Paul. Both were excellent. Professional. Steven is knowledgeable. Not pushy. Friendly. Paul was fatherly. We felt at ease with both. Would recommen More

by Wwainwr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Cole
Sep 06, 2022 -

Hendrick Lexus Charlotte responded

Wwainwr, we're so glad that we were able to go above and beyond your expectations! Steve and Paul are excellent and glad to hear that you feel the same way! We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2022

Love to be a part of the Lexus family! Abbie and Eunice were such a great help with my vehicle and I'll be calling them for all my technology needs. More

by pell Diane51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eunice Medina, Abigail Heroux
Sep 06, 2022 -

Hendrick Lexus Charlotte responded

Pell Diane51, we're glad to hear you enjoyed your visit with Eunise and Abby! We hope to see you soon!

August 31, 2022

I was looking into getting a new car but I had to leave. Ralph helped me with my current car and showed me how my auto lights work. So helpful! I will be back to get my new car from this dealership!!! More

by Boglewine
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Sep 03, 2022 -

Hendrick Lexus Charlotte responded

Boglewine, we're glad to hear you enjoyed your visit with Ralph. We can't wait to see you again, have a great day.

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