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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,526 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,526 reviews

November 13, 2023

Recently had a recall addressed at the Hendrick Lexus in Charlotte. As this is the first time owning a Lexus, I found the service and everything that went along with it to be totally professional! Includin More

by Buddy Kalin
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Buddy Kalin, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We’ll be sure to pass this along to Dave. Have a great day!

November 13, 2023

Great service! I've dealt with a few Hendrick dealerships. This is my favorite so far! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Denise, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.

November 13, 2023

Dave Machold was a pleasure to work with! He kept me updated the entire time my vehicle was at Hendrick! More

by togreerp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for leaving us this response!

November 13, 2023

My recent service visit was excellent. Dave Machold is very good at his job. Thanks! More

by wwoodard720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you for this wonderful reviews! Please don't hesitate to reach out to us if there's anything more we can do!

November 13, 2023

Service is always a pleasure at Hendrick Lexus Charlotte. They take good care of me and my Lexus. More

by PKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Pko, we are very happy to have provided you with such a positive experience!

November 13, 2023

Always the best service hands down. Brian is just a great advisor. Very knowledgeable and always going the extra mile for the customer. More

by Fire343fighter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Fire343fighter, we are glad we could help!

November 12, 2023

I will like to thanks Dave Machold, for a great customer service experience, very helpful and professional. My car was taken care ! Thanks Lexus team. More

by Jose T Matute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Jose T Matute, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 12, 2023

Very good service department! Always happy with the attention to details. They are the best! More

by jhutchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Jhutchens, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2023

Brian Bowles's and his team are very professional and the service is excellent. The 70,000 mile check-up went as stated and we were extremely happy with the results. More

by marksjwis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Marksjwis, we are glad we could help! We hope you have a great day!

November 11, 2023

David Machold did a terrific job helping me identify a problem and saved me a few dollars, too. More

by stephenworrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Stephenworrell, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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