Hendrick Lexus Charlotte

I will make this as brief as possible without going into to much detail. I have purchased 3 new Lexus vehicles in the past, and all went well. But my last experience buying a new 2010 GX was a total nig to much detail. I have purchased 3 new Lexus vehicles in the past, and all went well. But my last experience buying a new 2010 GX was a total nightmare. I will never return and will tell everybody how poorly I was treated to the point that I actually considered contacting Mr. Hendrick myself. They even sent me a bogus form letter after they realized I had purchased from Flow instead. Everyone who sees this letter is appalled at their unprofessionalism and cannot believe what they are reading. Please be aware of dirty tactics. They may have gotten too big to sell vehicles any more unless at full sticker. You do have competition, and I and others will go elsewhere. More

I called to arrange a test drive of the new CT200h with a rep, but when my spouse and I arrived the rep was "busy with another appointment" although I was on time for the appointment I scheduled with her. Ja rep, but when my spouse and I arrived the rep was "busy with another appointment" although I was on time for the appointment I scheduled with her. Jay Miano told me that he would assist me with questions until she was available. Jay, however, took over the appointment and I never spoke with anyone else. I drove the CT on the lot and confirmed it was the car for me. I explained to Jay I wanted the car, but only in red with ecru Nuluxe interior. He asked me to step inside so that he could search to see about how long it would take to get that model for me. He seated us at a desk and disappeared for about 20 minutes. He returned with a single page form and began a dissertation on the Hendrick Lexus customer experience. He explained that in order to search for the model I sought and give me a timeframe, Hendrick Lexus required a "good faith commitment" from me that I was ready to purchase a Lexus. I explained that I would be buying a CT but only the one I wanted. He turned the form so that I could read it. It was a purchase agreement and he explained that he would need me not only to sign this contract, but also to pay Hendrick $2,500 as a "good faith" deposit before he could even search the database. I was somewhat taken aback that I would need to sign a contract and pay a deposit to obtain such seemingly innocuous information. Jay assured me the contract did not bind me to buy a car and the deposit was fully refundable. I questioned their necessity if that were truly the case. As an attorney, I also questioned what I was being told. I requested a copy of the form to think about it and left the dealership. Once home, I emailed Jay and expressed my concern at the entire experience. I advised that I was alarmed that Hendrick needed me to pay them deposits to even do business with me. I advised that I was accustomed to doing business based on the the parties' acting in good faith and that I wasn't accustomed to deposit-based transactional philosophies like that he had described earlier. I offered Hendrick another opportunity to deal with me in normal business fashion without this good faith payment philosophy. I received a response the following morning in which Jay confirmed this would be the only way that Hendrick would do business if I were to purchase a red CT200h from them. I did not respond to Jay's email and I have heard absolutely nothing further from him. Thereafter, I conducted a simple Internet search and was able to locate the model I sought in Atlanta and Greensboro. I negotiated with both and a mere 3 days later purchased the car I wanted (EXACTLY as I wanted) at a great price from Flow Lexus in Greensboro. So, although I live in Charlotte, I was forced to leave the city to do business as reasonable people do business and to get the car I wanted when I wanted it. Not only did Hendrick Lexus lose a single car purchase, they lost a customer for life. I will NOT take my new Lexus there for service and I will never consider a Hendrick dealer for a future purchases, which I make about every 3 years. This is my 3rd car purchase from a Flow dealer (Acura, BMW, and now Lexus). Obviously, Flow knows how to treat it's customers. I feel it important to write this review so that my Charlotte neighbors know there is an amazing dealer experience that is real just a shot drive from the city. They no longer must suffer the artificial & contrived dealer experience created for them by the local Lexus dealer. It is certainly worth the drive to truly enjoy the Lexus experience. More

After extensive research regarding my current vehicle value and the invoice for the Lexus ES, I visited Hendrick Lexus and worked with Peggy Iverson. While Peggy had a great personality, I was completel value and the invoice for the Lexus ES, I visited Hendrick Lexus and worked with Peggy Iverson. While Peggy had a great personality, I was completely insulted when the trade-in value for my vehicle was presented to me. Not only was the pricing unfair and not market value, the pricing for the ES was much higher than other dealers I spoke with. I ended up purchasing my Lexus out of the Charlotte area and saved thousands! Therefore, I would NOT recommend this dealership for a good deal. More

we were coming out of a lease (ES350 / 3yr. ) and decided to explore other vehicle choices. my wife did not want to lease again , so the new vehicle was to be purchased. after looking at several cars ( bmw to explore other vehicle choices. my wife did not want to lease again , so the new vehicle was to be purchased. after looking at several cars ( bmw , audi , infiniti , honda , cadillac ), we decided to go back to lexus. the dealer back in new jersey was great, both service & sales , so we were expecting the same from your people. we were not surprised , they were also great. sam was always professional , and gave us as much time as we needed to make up our mind on every detail ( type , color , year , options ). he was informative and always very helpful , and made dealing with lexus a pleasure once again. More

Ronald went out of his way to make this sales experience as painless as possible. He even gave me his personal cell phone number and talked to me on his day off work leading up to our purchase. He did not as painless as possible. He even gave me his personal cell phone number and talked to me on his day off work leading up to our purchase. He did not seem pushy but rather more interested in assuring I was satisfied. He was very patient in explaining all the features of the new Lexus to my wife and I after we made our purchase. I appreciate doing business with sales people like Ronald and would defintely be willing to do business with him in the future. More

Lawrence was an excellent listener to our car purchasing objectives. He understood our desire to make a fair and balanced offer and minimize the negotiation process. He identified the advantages of the veh objectives. He understood our desire to make a fair and balanced offer and minimize the negotiation process. He identified the advantages of the vehicle we choose and allow us plenty of time to consider the decision we were making. Lawrence is friendly, personable, and the type of supportive salesperson you value working with today and in the future. The Hendrick Lexus dealership obviously places customer service and customer satisfaction as a key and distinctive quality for their brand. It was readily demonstrated during our buying experience. More