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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,672 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,672 reviews

January 30, 2024

Dave Mchold was very nice, helpful and accommodating! !! I will certainly ask for his help my next visit. More

by lilliant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Lilliant, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

January 29, 2024

Dave Machold was great,kept me posted,fix and serviced all- excellent experience! IVON Rohrer More

by Idrjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Idrjr, thanks for your praise and kind comments about Dave. We look forward to your next visit!

January 29, 2024

Always quick and easy to schedule a visit. Dave Machold has been to great to work with and is always very responsive via text, email or phone call. Top notch facility and service consultant! More

by Melanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Melanie, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

January 29, 2024

It is always a pleasure to come to Hendrick Lexus. Mike Underwood is great and always takes care of my needs. We need more understanding people like him. More

by Phyllis Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Phyllis Jones, thanks for your praise and kind comments about Mike and our team. Thank you, and have a fantastic day!

January 29, 2024

David McHold is the best service consultant! I recommend him and this particular dealership highly. More

by Halladay98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 01, 2024 -

Hendrick Lexus Charlotte responded

Halladay98, we're happy you found Dave to be so supportive during your experience here at Hendrick Lexus Charlotte. Thank you for the reccomendation!

January 27, 2024

Michael Underwood is a very good customer service advisor. I have been sent my Lexus for 10 years and Michael Underwood always helpful. More

by dgorin6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Brian Dowless
Jan 28, 2024 -

Hendrick Lexus Charlotte responded

Dgorin6, we are so happy to read such a great review about Hendrick Lexus Charlotte!

January 27, 2024

Love this dealership! Michael Merek has been the best to work with! Always willing to fit me in esp in a pinch w battery issues, flat tire, etc. The service has been excep More

by Kim K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jan 28, 2024 -

Hendrick Lexus Charlotte responded

Kim K, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Thanks again for the recommendation, and have an amazing day!

January 27, 2024

Been a Hendrick Lexus Charlotte customer since 2001. They do all my service. Recent visit with Brian Dowless was excellent as always. More

by roneveson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 28, 2024 -

Hendrick Lexus Charlotte responded

Roneveson, we're glad to hear you enjoyed your visit and we appreciate your business over the years. Have a wonderful weekend!

January 27, 2024

Brian Dowles is a fantastic resource ! ! His advise has kept my cars and myself at this dealership. I would bot triste my Lexus to no other than Brian and Hendrick Lexus in Charlotte!!! More

by josededorado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 28, 2024 -

Hendrick Lexus Charlotte responded

Josededorado, your satisfaction is our top priority. We're glad to know that Brian has earned your trust and confidence! We are always more than happy to assist you if anything else comes up. Take care!

January 25, 2024

As a longtime customer of Hendrick Lexus in Charlotte, I credit my service advisor (Mike Underwood) with my satisfaction with this dealership! Mr. Underwood is very understanding and knowledgeable, and mak More

by CAG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jan 27, 2024 -

Hendrick Lexus Charlotte responded

Cag, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Mike always goes the extra mile with his guests and we're glad to know that you experienced that! Thank you again for the great review!

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