Hendrick Lexus Charlotte

My first time to work with Brian Dowless , he is very My first time to work with Brian Dowless , he is very attentive to customers needs, has a great personality. Very professional, and very friendly . My first time to work with Brian Dowless , he is very attentive to customers needs, has a great personality. Very professional, and very friendly . Happy customer!! He gets a 5 STAR in my book! More

Outstanding service. Very knowledge, very responsive to returning calls as well as keeping me updated on the progress of the work being done. I will be buying my next car at this dealer because of their returning calls as well as keeping me updated on the progress of the work being done. I will be buying my next car at this dealer because of their service. I would highly recommend!!!! More

Jeff created a personal and easy experience in assisting me throughout the process of my ES350! He knew the assignment and delivered well! Thank you! - Sonny me throughout the process of my ES350! He knew the assignment and delivered well! Thank you! - Sonny More

Ashley was amazing, very pleasant and upbeat attitude! She explained in detail that was very helpful! A true asset to your company! Thank you so much She explained in detail that was very helpful! A true asset to your company! Thank you so much More

I was treated royally by everyone who helped me. Bob Allen, Josh Plummer , Jessica Holland and Paul Tsiorski finance guy. I really like the way they treat people and a fair deal Allen, Josh Plummer , Jessica Holland and Paul Tsiorski finance guy. I really like the way they treat people and a fair deal More

I took my Lexus 350 in for a 15K checkup. Jeff Grantzen as always was very efficient in getting me in and out with a loaner car. In a short period of time I received a text that the car was ready and an em as always was very efficient in getting me in and out with a loaner car. In a short period of time I received a text that the car was ready and an email video from Master Technician Melvin discussing the car and pointing out how good of condition the tires, breaks and other areas were in. This is a cool part of their service and very satisfying for me as a customer. Thanks Jeff and Melvin. Wayne H. More

I have always received great service from this Hendrick Lexus location. About 2 years ago, I purchased my 2nd Lexus SUV from this dealership. Today, I received excellent service from Jeff who really went t Lexus location. About 2 years ago, I purchased my 2nd Lexus SUV from this dealership. Today, I received excellent service from Jeff who really went the extra mile for me in reviewing my service records and making sure everything was done. He explained everything that was done and also advised me that in about a year, I may need to get new tires. I appreciate getting this kind of heads up so that I know what to expect in the future. One of the main reasons I purchased my 2nd Lexus here is their phenomenal service. More

Had a great experience with Brian Dowless! He gave me lots of good information 😊 I bought my Lexus at this dealership and I will continue to use their service department. lots of good information 😊 I bought my Lexus at this dealership and I will continue to use their service department. More

We have Been coming here for years. We Always received great service, people are friendly, waiting areas are comfortable, and work is done in timely manner. great service, people are friendly, waiting areas are comfortable, and work is done in timely manner. More

I really enjoy the service I receive from the sales team (Robin Hill). And the courtesy & service from Brian Dowless. Each time my needs are met. (Robin Hill). And the courtesy & service from Brian Dowless. Each time my needs are met. More